ePassporte retarded phone call #1,450,982 - GoFuckYourself.com

Varius · 10-11-2007, 08:24 AM

While in Germany, a bank machine decided not to give me back my card so I had to request a new one from epass. You'd think this would be an extremely simple process.

After trying to decipher the heavy Jamaican accent of the person who answered my call, I verified all my info accurately. Then he asks 'and now the last 4 digits of your physical card?' - 'I don't have the card anymore, that's why I am calling you to request a new one'. 'Oh, I'm not sure we can help if you can't verify the card number'. Then I remember the number is shown in my account page so tell him 'Wait one moment I can login and check it in my account' to which he replies 'it won't show in your account only your virtual one will'.

LOL. Retard. Glad they are trained to know how their website works and what info it shows

Once I give him it to his surprise of 'oh really, it shows it?' he lets me know the fee for new card, etc...

He then tells me to call back Tuesday (with ticket number) to see if they were able to get me a new card issued or not. Then he said it might take 6 weeks to arrive so don't call back if I haven't received it until after 6 weeks!

I tell him 'how come when I needed a new card last year it took about 2.5 weeks?' his reply 'well we have a new option for $100 to get it faster, if not, we tell people 6 weeks so they don't call us'. LOL! Awesome answer.

The other part I find funny is to call back to make sure they have available cards to issue me on Tuesday? Why, did they suddenly run out?

Someone should make a Crank Yankers type website with clips of calls to epassporte support. You don't even have to crank them, they come up with the humor all by themselves

tranza · 10-11-2007, 08:29 AM

Lol, I also had one bad experience with their phone support once.

Michael O is probably the best support they have.

Varius · 10-11-2007, 08:35 AM

Quote:

Originally Posted by tranza

Lol, I also had one bad experience with their phone support once.

Michael O is probably the best support they have.

Agree completely about Michael...but I figured for something as simple as a new card request, phone support could handle it...that'll teach me to assume anything about epass

martinsc · 10-11-2007, 08:43 AM

yup, only Michael O.
he is the only one that knows what the word service means and it seems like he is also the only one that knows what's going on there...

MediaGuy · 10-11-2007, 08:47 AM

So far I deal with that kind of stuff by e-mail. Hasn't been a problem yet - though I've never had tu URGENTLY get a new card or anything... ok now you got me I'm gonna try the phone option lol.

Jet - BANNED FOR LIFE · 10-11-2007, 08:59 AM

Quote:

Originally Posted by Varius

LOL. Retard. Glad they are trained to know how their website works and what info it shows

Hey retard, you can find the last 4 digits of your card from your online account.

HS-Trixxxia · 10-11-2007, 09:02 AM

Quote:

Originally Posted by Jet

Hey retard, you can find the last 4 digits of your card from your online account.

I hope that was a joke or the 'Jet' really flew over you on that one!

DamageX · 10-11-2007, 09:20 AM

Quote:

Originally Posted by Varius

Agree completely about Michael...but I figured for something as simple as a new card request, phone support could handle it...that'll teach me to assume anything about epass

You mean such as simple things working properly?

Damn, hope Chio's sytem will have better support.

Varius · 10-11-2007, 09:23 AM

Quote:

Originally Posted by Jet

Hey retard, you can find the last 4 digits of your card from your online account.

You should apply at ePssporte - you seem to have the skills they require.

Reading - it's fundamental. Try it sometime. I suppose you missed this whole block of text ?

Quote:

Originally Posted by varius

Then I remember the number is shown in my account page so tell him 'Wait one moment I can login and check it in my account' to which he replies 'it won't show in your account only your virtual one will'.

dissipate · 10-11-2007, 09:47 AM

My current card expires next month, God help me.

Aquarius · 10-11-2007, 09:54 AM

Quote:

Originally Posted by dissipate

My current card expires next month, God help me.

Best of luck man.

stev0 · 10-11-2007, 09:54 AM

Quote:

Originally Posted by Jet

Hey retard, you can find the last 4 digits of your card from your online account.

Did you even read his post?

MaDalton · 10-11-2007, 09:58 AM

Quote:

Originally Posted by Jet

Hey retard, you can find the last 4 digits of your card from your online account.

wow - excellent example for self ownage

as someone else suggested: apply at epassporte customer support

blonda80 · 10-11-2007, 11:25 AM

Michael is the best! The rest of them suck!

DamageX · 10-11-2007, 12:08 PM

Quote:

Originally Posted by dissipate

My current card expires next month, God help me.

I will pray for you, my friend.

Chio · 10-11-2007, 12:27 PM

Quote:

Originally Posted by DamageX

You mean such as simple things working properly?

Damn, hope Chio's sytem will have better support.

It will. Also I should mention we will have the ability to issue cards within two weeks maybe three the latest.

Exciting times.

Vick! · 10-11-2007, 12:52 PM

Quote:

Originally Posted by Varius

While in Germany, a bank machine decided not to give me back my card so I had to request a new one from epass.

Why you didn't asked concerned branch of that ATM machine to get you the card back?

Quote:

Originally Posted by Varius

You'd think this would be an extremely simple process.

LOL .. who on earth thinks it would be extremely simple?

-- Everyone knows epass is only good as long as you don't have to interact with their support lol ..

Varius · 10-11-2007, 12:58 PM

Quote:

Originally Posted by Vick!

Why you didn't asked concerned branch of that ATM machine to get you the card back?

It was my last night in Germany and the bank was closed...so I was no longer in town when they opened.

Gambrinus · 10-11-2007, 01:13 PM

Ive lost two epass cards to my own drunken negligence at atms. Both times it was a simple phone call to epass and all they needed was last 4 digits of checking account tied to account. Two weeks later cards came no problem. I swear I am the only person with 0 trouble with epass.

Knock on fucking wood.

Actually I got one gripe. When one of the cards I left in the atm got picked up by the bastard who followed me, he proceeded to the nearest gas station to fill up his tank and apparently everyone else who was in line as I got knocked for 200 bucks worth the gas in a half hour. While I was reporting the card missing to epass the woman told me the charges were still rolling in as we spoke. She kills the card and tells me I can dispute them but in that case they will have to suspend my epass account pending investigation. I shudder at the mere thought. I rely too heavily on epass and Ive read how hard it is to get accounts unsuspended. I ate the 200 bucks and consider it punishment for being a dumbfuck and leaving card in the machine.

That being said, I fucking love epass. Never a problem and I have used that card from everywhere from bumfuck Russia to bumfuck Iowa.

DamageX · 10-11-2007, 01:18 PM

Quote:

Originally Posted by Chio

It will.

I'll hold you to that.

DEA - banned for life · 10-12-2007, 08:40 AM

fuck epass

dready · 10-12-2007, 08:45 AM

At least their business support is good. You don't get put on hold, the deal with the issue, and they call you right back when they have results.

Personal account support makes even the phone and cable companies look good.

V_RocKs · 10-13-2007, 12:31 AM

I get my cards sent to me like clock work.

u-Bob · 10-13-2007, 05:51 PM

Quote:

Originally Posted by tranza

Michael O is probably the best support they have.

Michael O is the ONLY support they have.

CaptainHowdy · 10-13-2007, 05:55 PM

Quote:

Originally Posted by u-Bob

Michael O is the ONLY support they have.

Luckily and unfortunately...

comeplay · 10-13-2007, 06:11 PM

Quote:

Originally Posted by Vick!

Why you didn't asked concerned branch of that ATM machine to get you the card back?..

Most ATMs shred held cards that aren't from their bank automatically

minusonebit · 10-13-2007, 07:51 PM

Thats why you never use an ATM that requires you to insert your card and let it suck it up into a slot. Use the ATMs at 7/11 or something, they are fee-free.

But your point still stands, ePassporte sucks. And six weeks for a new card is just plain stupid, esp. when they charge you for every single one they issue. Lose your Amex card and see if they charge you for a new one. Of course they dont, they want you to be charging again as soon as possible, thats how they make money. Tards.

DamageX · 10-13-2007, 08:15 PM

Quote:

Originally Posted by minusonebit

Thats why you never use an ATM that requires you to insert your card and let it suck it up into a slot.

Never seen one that doesn't.

DWB · 10-13-2007, 08:33 PM

Quote:

Originally Posted by u-Bob

Michael O is the ONLY support they have.

Sad but true. If you ask me, he is wasting his time with those asshats. His excellent support would be better appreciated with a solid company.

fuzebox · 10-13-2007, 08:45 PM

Quote:

Originally Posted by minusonebit

Thats why you never use an ATM that requires you to insert your card and let it suck it up into a slot. Use the ATMs at 7/11 or something, they are fee-free.

dude he was in Germany.

DamageX · 10-13-2007, 08:47 PM

Quote:

Originally Posted by fuzebox

dude he was in Germany.

Don't mind him, he's too busy trying to sue epassporte, you don't actually expect him to read, do you?

Papillon · 10-13-2007, 09:11 PM

Quote:

Originally Posted by minusonebit

Thats why you never use an ATM that requires you to insert your card and let it suck it up into a slot. Use the ATMs at 7/11 or something, they are fee-free.

But your point still stands, ePassporte sucks. And six weeks for a new card is just plain stupid, esp. when they charge you for every single one they issue. Lose your Amex card and see if they charge you for a new one. Of course they dont, they want you to be charging again as soon as possible, thats how they make money. Tards.

an ATM where you dont insert the card into a slot? The guys in Germany and you suggest he uses the 7-11??

What bit is it you are actually missing?

NETbilling · 10-13-2007, 10:08 PM

You guys need to check into Erevcard.com. They are about to launch and they are a PPT sponsor too.

Mitch

V_RocKs · 10-14-2007, 12:23 AM

Quote:

Originally Posted by fuzebox

dude he was in Germany.

OK, then use it as Sieben-Elf.

xmas13 · 10-14-2007, 08:11 AM

Quote:

Originally Posted by dready

At least their business support is good. You don't get put on hold, the deal with the issue, and they call you right back when they have results.

Personal account support makes even the phone and cable companies look good.

Agreed.

Pleasurepays · 10-14-2007, 10:24 AM

Quote:

Originally Posted by Papillon

an ATM where you dont insert the card into a slot? The guys in Germany and you suggest he uses the 7-11??

What bit is it you are actually missing?

you fucking idiots need to leave the house more.

1) there are 7-11's all over the planet, in almost every country... and it was just an example
2) not all ATM's suck your card inside the machine... there are the types like at gas station pumps where you stick it in and pull it back out which is what he was talking about

Marshal · 10-14-2007, 11:20 AM

Quote:

Originally Posted by dissipate

My current card expires next month, God help me.

you'll be just fine. i got charged for my new card and two weeks later it arrived...

10-11-2007, 08:29 AM	#2
tranza ICQ: 197-556-237 Join Date: Jun 2003 Location: BRASIL !!! Posts: 57,559	Lol, I also had one bad experience with their phone support once. Michael O is probably the best support they have. __________________ I'm just a newbie.

10-11-2007, 08:43 AM	#4
martinsc Too lazy to set a custom title Industry Role: Join Date: Jun 2005 Location: 127.0.0.1 Posts: 27,047	yup, only Michael O. he is the only one that knows what the word service means and it seems like he is also the only one that knows what's going on there... __________________ Make Money

10-11-2007, 08:47 AM	#5
MediaGuy Confirmed User Industry Role: Join Date: Sep 2004 Location: Montrealquebecanada Posts: 5,500	So far I deal with that kind of stuff by e-mail. Hasn't been a problem yet - though I've never had tu URGENTLY get a new card or anything... ok now you got me I'm gonna try the phone option lol. __________________ YOU Are Industry News! Press Releases: pr[at]payoutmag.com Facebook: Payout Magazine! Facebook: MIKEB! ICQ: 248843947 Skype: Mediaguy1

10-11-2007, 11:25 AM	#14
blonda80 FOR HIRE: AFF Manager Industry Role: Join Date: May 2006 Location: EU Posts: 10,959	Michael is the best! The rest of them suck! __________________ Weekly Paying Affiliate Program with Dating Cam Offers! TrafficGoldmine.com is the official home of HookUP.com They offer payments by PayPal, Paxum, BTC, Bkash, Webmoney & more!

10-12-2007, 08:45 AM	#22
dready Confirmed User Industry Role: Join Date: Oct 2002 Location: Toronto, ON Posts: 5,247	At least their business support is good. You don't get put on hold, the deal with the issue, and they call you right back when they have results. Personal account support makes even the phone and cable companies look good. __________________ ICQ: 91139591

10-11-2007, 08:24 AM	#1
Varius Confirmed User Industry Role: Join Date: Jun 2004 Location: New York, NY Posts: 6,890	ePassporte retarded phone call #1,450,982 While in Germany, a bank machine decided not to give me back my card so I had to request a new one from epass. You'd think this would be an extremely simple process. After trying to decipher the heavy Jamaican accent of the person who answered my call, I verified all my info accurately. Then he asks 'and now the last 4 digits of your physical card?' - 'I don't have the card anymore, that's why I am calling you to request a new one'. 'Oh, I'm not sure we can help if you can't verify the card number'. Then I remember the number is shown in my account page so tell him 'Wait one moment I can login and check it in my account' to which he replies 'it won't show in your account only your virtual one will'. LOL. Retard. Glad they are trained to know how their website works and what info it shows Once I give him it to his surprise of 'oh really, it shows it?' he lets me know the fee for new card, etc... He then tells me to call back Tuesday (with ticket number) to see if they were able to get me a new card issued or not. Then he said it might take 6 weeks to arrive so don't call back if I haven't received it until after 6 weeks! I tell him 'how come when I needed a new card last year it took about 2.5 weeks?' his reply 'well we have a new option for $100 to get it faster, if not, we tell people 6 weeks so they don't call us'. LOL! Awesome answer. The other part I find funny is to call back to make sure they have available cards to issue me on Tuesday? Why, did they suddenly run out? Someone should make a Crank Yankers type website with clips of calls to epassporte support. You don't even have to crank them, they come up with the humor all by themselves __________________ Skype variuscr - Email varius AT gmail

10-11-2007, 09:47 AM	#10
dissipate The Dirty Frenchman Industry Role: Join Date: Nov 2005 Location: Lost Angeles Posts: 8,904	My current card expires next month, God help me.

10-11-2007, 01:13 PM	#19
Gambrinus So Fucking Banned Join Date: Jun 2007 Location: Prague Posts: 740	Ive lost two epass cards to my own drunken negligence at atms. Both times it was a simple phone call to epass and all they needed was last 4 digits of checking account tied to account. Two weeks later cards came no problem. I swear I am the only person with 0 trouble with epass. Knock on fucking wood. Actually I got one gripe. When one of the cards I left in the atm got picked up by the bastard who followed me, he proceeded to the nearest gas station to fill up his tank and apparently everyone else who was in line as I got knocked for 200 bucks worth the gas in a half hour. While I was reporting the card missing to epass the woman told me the charges were still rolling in as we spoke. She kills the card and tells me I can dispute them but in that case they will have to suspend my epass account pending investigation. I shudder at the mere thought. I rely too heavily on epass and Ive read how hard it is to get accounts unsuspended. I ate the 200 bucks and consider it punishment for being a dumbfuck and leaving card in the machine. That being said, I fucking love epass. Never a problem and I have used that card from everywhere from bumfuck Russia to bumfuck Iowa.

10-12-2007, 08:40 AM	#21
DEA - banned for life V.I.P. Join Date: Nov 2004 Location: InYour Head Posts: 7,886	fuck epass

10-13-2007, 12:31 AM	#23
V_RocKs Damn Right I Kiss Ass! Industry Role: Join Date: Dec 2003 Location: Cowtown, USA Posts: 32,421	I get my cards sent to me like clock work.

10-13-2007, 07:51 PM	#27
minusonebit So Fucking Banned Join Date: Feb 2006 Location: [email protected] Posts: 7,391	Thats why you never use an ATM that requires you to insert your card and let it suck it up into a slot. Use the ATMs at 7/11 or something, they are fee-free. But your point still stands, ePassporte sucks. And six weeks for a new card is just plain stupid, esp. when they charge you for every single one they issue. Lose your Amex card and see if they charge you for a new one. Of course they dont, they want you to be charging again as soon as possible, thats how they make money. Tards. Last edited by minusonebit; 10-13-2007 at 07:52 PM..

10-13-2007, 10:08 PM	#33
NETbilling Confirmed User Industry Role: Join Date: Jan 2002 Location: Huntington Beach, CA Posts: 8,588	You guys need to check into Erevcard.com. They are about to launch and they are a PPT sponsor too. Mitch __________________ Mitch Farber CEO - NETbilling, Inc. Email / Phone: 888-357-8166 / 661-252-2456 Transaction processing & 24/7 call center services with exceptional rates and flexibility, since 1998!