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Old 09-06-2002, 10:32 PM   #1
GFED
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CC Bill Q

Does anyone know the difference between a refund and a chargeback?
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Old 09-06-2002, 10:35 PM   #2
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A refund would imply that cc bill gave the customer a refund to their cc, probably because they called and requested it.

a chargeback means the customer disputed the charge directly to their credit card company, probably saying they didn't authorize the charge. A chargeback generall also entails a $25 fee in addition to the money refunded to their card.

Chargebacks are bad, refunds are good if you had to choose between the two.
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Old 09-06-2002, 10:35 PM   #3
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I believe a chargeback is when the customer calls his credit card company and tells him he wants his money back <insert reason here>.

A refund is then the customer contacts CCBill and does same.

Im 90% sure...
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Old 09-06-2002, 10:36 PM   #4
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Thanks!
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Old 09-06-2002, 10:48 PM   #5
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Refunds much better and cheaper than a chargeback


Chris
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