Cellular Companies "Firing" Customers - GoFuckYourself.com

Casa Nova · 07-11-2007, 05:22 PM

What would you do if you got a letter like this? Apparently they are "firing" customers that call in more then 25 times to the support staff within 3 months. 2000 of these are being sent out at the end of this month. (I have a friend in the office) haha

munki · 07-11-2007, 05:24 PM

25 support calls in 3 months?

C_U_Next_Tuesday · 07-11-2007, 05:24 PM

sprint has bitten themselves in the ass with that one.. they dont even have good phone service to begin with..

tony286 · 07-11-2007, 05:25 PM

They are not charging the people they are dumping the early termnation fee.How big of them. lol

Wilbo · 07-11-2007, 05:29 PM

I foresee lotsa people bugging the hell outta them so they can get out of their contracts. Sprint is shitty here in Baltimore.

collegeboobies · 07-11-2007, 05:39 PM

Fuck it, they figure the cost of the worker helping you out, the profit on your service, and say goodbye. Soon they will just require a simple math and IQ test in order to signup.

ronbotx · 07-11-2007, 05:44 PM

Gee... How dare a PUBLIC CORPORATION dump customers that are losing them money due to an unreasonable amount of support calls.

I'm surprised that all the left-wing loons that are demanding ??free??, crappy, universal, healthcare for the un-productive members of society aren't pushing for free cell phone service for all. Shouldn't that be a guaranteed right? I thought I read that somewhere in our Constitution somewhere....

Libertine · 07-11-2007, 05:45 PM

It kinda makes sense, actually. Anything above one or two support calls a month means they are actually losing money on a customer. Certain customers tend to be trigger-happy with their telephones, and so end up costing loads of money rather than making any. I can understand why they'd want to put a stop to that.

On the other hand, though, customer satisfaction is one of the most important things in marketing. By cutting off customers for making too many support calls, they are creating bad word of mouth, which might end doing even more damage than the costs of the calls did.

On the one hand, they have to consider their reputation for customer care, but on the other, they are losing money on these people. Tough decision.

pussyserver - BANNED FOR LIFE · 07-11-2007, 05:52 PM

Time for me to start calling to get out of my shitty sprint contract

the service sucks and so does CS

C_U_Next_Tuesday · 07-11-2007, 05:53 PM

there would be no need to call customer support if their services were worth a shit.

phasic · 07-11-2007, 05:58 PM

Quote:

Originally Posted by C_U_Next_Tuesday

there would be no need to call customer support if their services were worth a shit.

Very well said.

Profits of Doom · 07-11-2007, 06:02 PM

If you ever had Sprint service you know that 25 calls in 3 months is not out of the question, even if you are not one to generally call in and complain to other services. They drop a ridiculous amount of calls and have the worst customer service in the business. I remember having to call 5 times just to get one of their wireless air cards...I actually had to work hard to get them to take my money. Fuck Sprint...I switched to Alltell and have never been happier...

aico · 07-11-2007, 06:03 PM

I don't even have Sprint, but I am gonna call them just to fuck with them.

TMM_Vlad · 07-11-2007, 08:09 PM

It costs sprint 7 dollars every time someone calls into customer service

american pervert · 07-11-2007, 08:12 PM

thats an awesome reason to run up a huge phone bill and bug the shit out of them

robfantasy · 07-11-2007, 08:49 PM

ya just call and complain and berate the customer service rep

then they will cancel u and u dont have to pay early termination

what a stupid decision

Elli · 07-11-2007, 09:18 PM

Hah! Now if only Telus would do the same...

07-11-2007, 05:22 PM	#1
Casa Nova Confirmed User Join Date: Mar 2007 Location: Toronto Posts: 2,867	Cellular Companies "Firing" Customers What would you do if you got a letter like this? Apparently they are "firing" customers that call in more then 25 times to the support staff within 3 months. 2000 of these are being sent out at the end of this month. (I have a friend in the office) haha __________________ ICQ: 405 009 573

07-11-2007, 05:24 PM	#2
munki Do Fun Shit. Industry Role: Join Date: Dec 2004 Location: OC Posts: 13,393	25 support calls in 3 months? __________________ “I have the simplest tastes. I am always satisfied with the best.” -Oscar Wilde

07-11-2007, 05:44 PM	#7
ronbotx Registered User Join Date: Jan 2002 Posts: 1,634	Gee... How dare a PUBLIC CORPORATION dump customers that are losing them money due to an unreasonable amount of support calls. I'm surprised that all the left-wing loons that are demanding ??free??, crappy, universal, healthcare for the un-productive members of society aren't pushing for free cell phone service for all. Shouldn't that be a guaranteed right? I thought I read that somewhere in our Constitution somewhere.... Last edited by ronbotx; 07-11-2007 at 05:47 PM..

07-11-2007, 05:45 PM	#8
Libertine sex dwarf Join Date: May 2002 Posts: 17,860	It kinda makes sense, actually. Anything above one or two support calls a month means they are actually losing money on a customer. Certain customers tend to be trigger-happy with their telephones, and so end up costing loads of money rather than making any. I can understand why they'd want to put a stop to that. On the other hand, though, customer satisfaction is one of the most important things in marketing. By cutting off customers for making too many support calls, they are creating bad word of mouth, which might end doing even more damage than the costs of the calls did. On the one hand, they have to consider their reputation for customer care, but on the other, they are losing money on these people. Tough decision. __________________ /(bb\|[^b]{2})/

07-11-2007, 06:02 PM	#12
Profits of Doom Monster Rain Industry Role: Join Date: Feb 2004 Location: Mongo Posts: 4,978	If you ever had Sprint service you know that 25 calls in 3 months is not out of the question, even if you are not one to generally call in and complain to other services. They drop a ridiculous amount of calls and have the worst customer service in the business. I remember having to call 5 times just to get one of their wireless air cards...I actually had to work hard to get them to take my money. Fuck Sprint...I switched to Alltell and have never been happier... __________________ “My Free Cams Affiliate Program by CrakRevenue”

07-11-2007, 05:24 PM	#3
C_U_Next_Tuesday WW4L Join Date: Oct 2002 Location: over the river and through the woods Posts: 10,581	sprint has bitten themselves in the ass with that one.. they dont even have good phone service to begin with..

07-11-2007, 05:25 PM	#4
tony286 lurker Industry Role: Join Date: Aug 2002 Location: atlanta Posts: 57,021	They are not charging the people they are dumping the early termnation fee.How big of them. lol

07-11-2007, 05:29 PM	#5
Wilbo Confirmed User Join Date: Mar 2001 Location: Baltimore Posts: 2,082	I foresee lotsa people bugging the hell outta them so they can get out of their contracts. Sprint is shitty here in Baltimore.

07-11-2007, 05:39 PM	#6
collegeboobies So Fucking Banned Join Date: Jul 2004 Posts: 3,644	Fuck it, they figure the cost of the worker helping you out, the profit on your service, and say goodbye. Soon they will just require a simple math and IQ test in order to signup.

07-11-2007, 05:52 PM	#9
pussyserver - BANNED FOR LIFE So Fucking Banned Join Date: Oct 2005 Location: I convert perverts like catholic church! Posts: 5,133	Time for me to start calling to get out of my shitty sprint contract the service sucks and so does CS

07-11-2007, 05:53 PM	#10
C_U_Next_Tuesday WW4L Join Date: Oct 2002 Location: over the river and through the woods Posts: 10,581	there would be no need to call customer support if their services were worth a shit.

07-11-2007, 06:03 PM	#13
aico Moo Moo Cow Join Date: Mar 2004 Location: Washington State Posts: 14,748	I don't even have Sprint, but I am gonna call them just to fuck with them.

07-11-2007, 08:09 PM	#14
TMM_Vlad Confirmed User Industry Role: Join Date: May 2007 Posts: 1,220	It costs sprint 7 dollars every time someone calls into customer service

07-11-2007, 08:12 PM	#15
american pervert Confirmed User Join Date: Sep 2002 Location: Los Angeles Posts: 6,830	thats an awesome reason to run up a huge phone bill and bug the shit out of them __________________ I can resist everything except temptation

07-11-2007, 08:49 PM	#16
robfantasy Confirmed User Industry Role: Join Date: Jun 2002 Location: Medellin, Colombia Posts: 6,445	ya just call and complain and berate the customer service rep then they will cancel u and u dont have to pay early termination what a stupid decision __________________ Looking to speak w/ high volume nutra CPA affiliates or networks... msg me

07-11-2007, 09:18 PM	#17
Elli Reach for those stars! Industry Role: Join Date: Apr 2003 Location: Vancouver, BC Posts: 17,991	Hah! Now if only Telus would do the same... __________________ email: [email protected]