Cellular Companies "Firing" Customers
 

http://techdigest.tv/SprintLetter_550x590.jpg


What would you do if you got a letter like this? Apparently they are "firing" customers that call in more then 25 times to the support staff within 3 months. 2000 of these are being sent out at the end of this month. (I have a friend in the office) haha

25 support calls in 3 months?

sprint has bitten themselves in the ass with that one.. they dont even have good phone service to begin with..

They are not charging the people they are dumping the early termnation fee.How big of them. lol

I foresee lotsa people bugging the hell outta them so they can get out of their contracts. Sprint is shitty here in Baltimore.

Fuck it, they figure the cost of the worker helping you out, the profit on your service, and say goodbye. Soon they will just require a simple math and IQ test in order to signup.

Gee... How dare a PUBLIC CORPORATION dump customers that are losing them money due to an unreasonable amount of support calls.

I'm surprised that all the left-wing loons that are demanding ??free??, crappy, universal, healthcare for the un-productive members of society aren't pushing for free cell phone service for all. Shouldn't that be a guaranteed right? I thought I read that somewhere in our Constitution somewhere....:error

It kinda makes sense, actually. Anything above one or two support calls a month means they are actually losing money on a customer. Certain customers tend to be trigger-happy with their telephones, and so end up costing loads of money rather than making any. I can understand why they'd want to put a stop to that.

On the other hand, though, customer satisfaction is one of the most important things in marketing. By cutting off customers for making too many support calls, they are creating bad word of mouth, which might end doing even more damage than the costs of the calls did.

On the one hand, they have to consider their reputation for customer care, but on the other, they are losing money on these people. Tough decision.

Time for me to start calling to get out of my shitty sprint contract

the service sucks and so does CS

there would be no need to call customer support if their services were worth a shit.

Very well said.

If you ever had Sprint service you know that 25 calls in 3 months is not out of the question, even if you are not one to generally call in and complain to other services. They drop a ridiculous amount of calls and have the worst customer service in the business. I remember having to call 5 times just to get one of their wireless air cards...I actually had to work hard to get them to take my money. Fuck Sprint...I switched to Alltell and have never been happier...

I don't even have Sprint, but I am gonna call them just to fuck with them.

It costs sprint 7 dollars every time someone calls into customer service :2 cents:

thats an awesome reason to run up a huge phone bill and bug the shit out of them

ya just call and complain and berate the customer service rep

then they will cancel u and u dont have to pay early termination

what a stupid decision

Hah! Now if only Telus would do the same...