ePassporte support - GoFuckYourself.com

dready · 06-27-2007, 10:42 AM

I found a bug in ePassporte's statements today. Michael wasn't online so I decided to take my chances and call support. A human answered the phone after only 10 seconds on hold. She was very pleasant, helpful, and stayed on the line for over 30 minutes with me trying to sort out the problem.

The problem was there is a bug in ePass's system when generating statements. It occasionally gives incorrect balances.

Pretty major for a financial company to give people bad statements, but support was excellent.

fris · 06-27-2007, 10:47 AM

good support is the best support

flashfire · 06-27-2007, 10:49 AM

serious, I gave up on their phone support a long long time ago

ultra100 · 06-27-2007, 10:54 AM

Do you have icq from Michael of someone from the ePassporte support?

Thanks,
Alex

dready · 06-27-2007, 11:02 AM

The funny thing about it was, when she finally realized the problem and said 'hey, you're right!", she went to ask her supervisor about it. He basically said she was stupid and it depends on the starting date you use, which of course is complete bullshit. He didn't get it at all, and so nothing will probably be done to fix the bug. People are going to continue to get bad statements from ePassporte.

Michael, I hope you're reading this and will forward it to your tech department. You have a ghost in the machine.

Michael O · 06-27-2007, 12:41 PM

Dready I will hit you up on ICQ later today, there were a bug with the statements but it should have been fixed now. I will double check it

ultra100 you can email me [email protected] or message me on ICQ 95431302 I will be online in 15 minutes.

06-27-2007, 10:42 AM	#1
dready Confirmed User Industry Role: Join Date: Oct 2002 Location: Toronto, ON Posts: 5,247	ePassporte support I found a bug in ePassporte's statements today. Michael wasn't online so I decided to take my chances and call support. A human answered the phone after only 10 seconds on hold. She was very pleasant, helpful, and stayed on the line for over 30 minutes with me trying to sort out the problem. The problem was there is a bug in ePass's system when generating statements. It occasionally gives incorrect balances. Pretty major for a financial company to give people bad statements, but support was excellent. __________________ ICQ: 91139591

06-27-2007, 10:47 AM	#2
fris Too lazy to set a custom title Industry Role: Join Date: Aug 2002 Posts: 55,372	good support is the best support __________________ Since 1999: 69 Adult Industry awards for Best Hosting Company and professional excellence. WP Stuff

06-27-2007, 10:54 AM	#4
ultra100 Confirmed User Industry Role: Join Date: Jun 2007 Location: Europe Posts: 1,312	Do you have icq from Michael of someone from the ePassporte support? Thanks, Alex __________________ Where SEO ends, REAL ACTION just starts. Quarter of a CENTURY in SEO Game, 15+ in toughest iGaming field - PM ME. $10 FREE award-winning 3Dice Casino – No max-cashout & same-day crypto payouts!

06-27-2007, 11:02 AM	#5
dready Confirmed User Industry Role: Join Date: Oct 2002 Location: Toronto, ON Posts: 5,247	The funny thing about it was, when she finally realized the problem and said 'hey, you're right!", she went to ask her supervisor about it. He basically said she was stupid and it depends on the starting date you use, which of course is complete bullshit. He didn't get it at all, and so nothing will probably be done to fix the bug. People are going to continue to get bad statements from ePassporte. Michael, I hope you're reading this and will forward it to your tech department. You have a ghost in the machine. __________________ ICQ: 91139591 Last edited by dready; 06-27-2007 at 11:03 AM..

06-27-2007, 12:41 PM	#6
Michael O More Cowbell Industry Role: Join Date: Jul 2001 Location: Nakhom Nowhere Posts: 10,607	Dready I will hit you up on ICQ later today, there were a bug with the statements but it should have been fixed now. I will double check it ultra100 you can email me [email protected] or message me on ICQ 95431302 I will be online in 15 minutes. __________________ Truth Teller

06-27-2007, 10:49 AM	#3
flashfire ICQ 1 6 7 8 5 3 4 9 2 Join Date: Feb 2003 Posts: 13,098	serious, I gave up on their phone support a long long time ago