So what? Unless you approve of the policy this thread starter wrote about, don't you want it changed so you can never get caught the same way?

Yes, epass rocks for everybody, as long as no problems arise. :)

No answer yet, sigh.

Late night bump....
Guess we will bump it in the morning also......need some answers Epassporte :winkwink:

ok bump for not so clever people and great epassporte, which is just loosing time with people who cant read security faqs before they do anything on internet. just my :2 cents: again

WTF are you talking about?

Early morning bump again. WELL?? Gonna answer some questions? Monday this is going to be posted on every board untill you answer the questions.....your choice

if you drive fast, you will crash. if you have small stupid password or computer full of trojans, you will be hacked. why do you think you lost few bucks and big companies didnt loose thousands??? i think epassporte have many work to do with people as you. its easier to cry than learn some security. i know, what the f*ck i am talking about when i dont know english yes? :Oh crap :error

Very interesting thread. Epass needs to straighten this out right away.

Your English is not what I was questioning. Epassporte has no business touching anyone?s money, regardless if it sits for a year.
If this so called practice of "USING" placing customers? money in the so called security account is standard practice, then it would be in some sort of TOS.

It is not in the TOS, they don't want to comment on the sneaky crap they just pulled because they know it is wrong.
It think is close to some fraudulent act and I am getting to the bottom of this, no matter how far I have to take it.

What do you mean by this statement????
[I think epassporte have many work to do with people as you.]

I have security, my money was put into an account that was suppose to be secure, but on the other hand, by them claiming to move my money to secure it only tells me epassportes' accounts are less than secure.
I doubt this is the case. They removed the money to work with by placing it in an account that probably earns a high interest rate; they did not remove it for security purposes...that statement is all horseshit and window dressing to cover what I consider shady business.

This could happen to any epassporte customer; it's just a matter of time. I recently read threads where customers were having money problems with epassporte and said the same thing you have said here....guess what; I am in their shoes now.
And if you have any problems, then count one receiving lousy customer service and excuses that are hard to believe.
So, if you have any money in your account, I would highly recommend removing it. This company can not be trusted to handle/manage customer’s money….plain and simple

"Close to" would only be the case if this was in their terms.

I lost you here? So are you saying I was close, but no cigar ;)

What ever they have done is wrong and they know it. I still don’t have my funds back. I am sure it is because of the weekend. This gives them time to change the TOS on the site while trying to find my money.
I have already taken screen shots of the site so making any sneaky changes will not work.

These people need to take me seriously. I am not going to fuck around much more. After that I am going to light a fire on this situation and then they can answer to higher up.
Like I said prior, life is about to become very uncomfortable for them.

No, I'm saying that, unless it's in their terms, "close to" is in reality not the case, but it would rather be downright fraud. :)

I've had nothing but good experiences with epassporte thus far, but I really want to hear some answers to Nikki_Licks' perfectly legitimate questions. This thread has made me very wary about taking funds through epass in the future.

oh man, nikki i feel bad for you
that's really not cool of a 'business' to do that to the people that support it
it really sucks when we are forced to rely on people like this
i've had some problems with them too
it's a pain in the ass to get anything done and boy do they take their sweet time when they have your money
they suck it out from under you before you even know it's gone
but then it's a career move to get things done
i know you'll get your money back but i'm sorry you had to be so stressed out about it

you'd think with all the money flying around the internet there would be a reliable source we could trust with our monies

thanks for posting nikki
at least now other people will understand what they are up to

If you have money in there now, then I would get it out. I personally feel they can not be trusted at this point.

Here is the version of what smoket the bear was talking about earlier in this thread.
http://www.gofuckyourself.com/showpo...7&postcount=85

I guess I will shoot off a letter to Visa about this also.....

98% of their clients trust them. They provide an excellent service, with no competition. These small individual problems won't change that, at least not for now.

Their customers may trust them, but I have to disagree with the excellent customer service. The service sucks...plain and simple. The problems won't go away, I agree, but they can be kept filling out paperwork and answering to higher authorities for their actions.
Take a look at the complaints....looks like allot of unhappy people...
If you think visa won’t take a closer look at this, then I think you are mistaken. Visa is not the only place I am going to send a letter.

I have requested answers to legitimate questions. That is not too much to ask. Not responding, leads me to believe that they have something to hide. They can hide it from me...sure, but not from the authorities.
If it comes down to this, I have no problem turning the heat up in the kitchen...so to speak: :disgust
They have more to lose than me ;)

I said "service" referring to the financial service they provide, not to the customer service.

understood....thanks for clearing that up :thumbsup

Good, wanted to make sure I was understanding you correctly.

The only reason I am pushing this, as I have said before, is the principal.
If they did this to me with no notification, no remorse and "No Excuises" then they will stick it to the next customer with out regard.

They provide ZERO service, because their back-end is fully automated.

We will be seeing you in the morning. Maybe epassporte is ready to answer these questions......
This is not going away

If anyone from epassporte has trouble reading English and can not understand the questions asked, then perhaps I can get it translated into a language you understand....please let me know so I can accommodate you......

I am an epassporte fan and think they give a good service but I do find this worrying and look forward to an answer just saying after 120 days we move the money to safegaurd it does not really answer anything. How/what is it being safegaurded against, why does the account holder not get notifyed and why would it take 3 days to replace the money.

Iwill be watching this thread hoping for a answer

I wouldn't hold my breath. Epassporte will not comment because they know what they are doing is bullshit. What they don't realise is they will answer the questions asked by me or they can answer to Visa and the IFCC.

I am sure I will get a professional response from one of those groups, unlike the smoking mirrors excuise given earlier in this thread by one of epassportes' reps.

Oh, BTW, my account is still showing $0.00...so where is my mother fucking money Spassporte?????

So how about it epassporte, gonna nut up and answer these questions?

oh maybe time you waste here you can put to few phone calls and everything had to be solved no?

Oh, maybe you should read my origional post again and a couple of others I posted. It is pretty clear I have contacted them, via ICQ and phone. They know things need to be corrected.................it's up to them to get the job done.
Maybe if they gave me my money, I wouldn't waste time and things would be resolved, No?......but now it's time to answer the proposed questions in addition to placing the money back into the account so I can get it out as fast as I can!

I think the 3 day wait is another stall tactic, just like the excuise given for being sneaky with my money, with out any notice, or reasonable explination.
The explaination given earlier is not in the TOS, so epassportes' actions are bogus to say the least.

You must be one of the bigger idiots to have posted on this board lately.

Well I have some good news. They must have found the account they put my money in and put it back where it should have been from the get go....how amazing.

As many customers of epassport have mentioned, they would like to hear the answers to the questions asked earlier in this thread.
I know if I was a customer I would be concerned and would like to hear what they have to say about their actions....:winkwink:

Personally, for me, I am getting my funds out of that so called company. I would rather pay a 35 dollar wire transfer than to have to deal with the unprofessional behavior and totally rotten customer service I have had to put up with during this situation.

Wow, what a disturbing thread, and here was me on the point of opening an epass account. Guess I'll leave it a while and keep my eye on the boards before I trust them with any of my money as IMHO this company just doesn't sound as profesional as I'd been lead to belive.