Their customers may trust them, but I have to disagree with the excellent customer service. The service sucks...plain and simple. The problems won't go away, I agree, but they can be kept filling out paperwork and answering to higher authorities for their actions.
Take a look at the complaints....looks like allot of unhappy people...
If you think visa won’t take a closer look at this, then I think you are mistaken. Visa is not the only place I am going to send a letter.

I have requested answers to legitimate questions. That is not too much to ask. Not responding, leads me to believe that they have something to hide. They can hide it from me...sure, but not from the authorities.
If it comes down to this, I have no problem turning the heat up in the kitchen...so to speak: :disgust
They have more to lose than me ;)

I said "service" referring to the financial service they provide, not to the customer service.

understood....thanks for clearing that up :thumbsup

Good, wanted to make sure I was understanding you correctly.

The only reason I am pushing this, as I have said before, is the principal.
If they did this to me with no notification, no remorse and "No Excuises" then they will stick it to the next customer with out regard.

They provide ZERO service, because their back-end is fully automated.

We will be seeing you in the morning. Maybe epassporte is ready to answer these questions......
This is not going away

If anyone from epassporte has trouble reading English and can not understand the questions asked, then perhaps I can get it translated into a language you understand....please let me know so I can accommodate you......

I am an epassporte fan and think they give a good service but I do find this worrying and look forward to an answer just saying after 120 days we move the money to safegaurd it does not really answer anything. How/what is it being safegaurded against, why does the account holder not get notifyed and why would it take 3 days to replace the money.

Iwill be watching this thread hoping for a answer

I wouldn't hold my breath. Epassporte will not comment because they know what they are doing is bullshit. What they don't realise is they will answer the questions asked by me or they can answer to Visa and the IFCC.

I am sure I will get a professional response from one of those groups, unlike the smoking mirrors excuise given earlier in this thread by one of epassportes' reps.

Oh, BTW, my account is still showing $0.00...so where is my mother fucking money Spassporte?????

So how about it epassporte, gonna nut up and answer these questions?

oh maybe time you waste here you can put to few phone calls and everything had to be solved no?

Oh, maybe you should read my origional post again and a couple of others I posted. It is pretty clear I have contacted them, via ICQ and phone. They know things need to be corrected.................it's up to them to get the job done.
Maybe if they gave me my money, I wouldn't waste time and things would be resolved, No?......but now it's time to answer the proposed questions in addition to placing the money back into the account so I can get it out as fast as I can!

I think the 3 day wait is another stall tactic, just like the excuise given for being sneaky with my money, with out any notice, or reasonable explination.
The explaination given earlier is not in the TOS, so epassportes' actions are bogus to say the least.

You must be one of the bigger idiots to have posted on this board lately.

Well I have some good news. They must have found the account they put my money in and put it back where it should have been from the get go....how amazing.

As many customers of epassport have mentioned, they would like to hear the answers to the questions asked earlier in this thread.
I know if I was a customer I would be concerned and would like to hear what they have to say about their actions....:winkwink:

Personally, for me, I am getting my funds out of that so called company. I would rather pay a 35 dollar wire transfer than to have to deal with the unprofessional behavior and totally rotten customer service I have had to put up with during this situation.

Wow, what a disturbing thread, and here was me on the point of opening an epass account. Guess I'll leave it a while and keep my eye on the boards before I trust them with any of my money as IMHO this company just doesn't sound as profesional as I'd been lead to belive.