Anyone here from Webair? I need help! - GoFuckYourself.com

_mC_ · 12-15-2006, 04:55 PM

Site has been up and down since 3:30 PM EST and nobody can give me a straight answer as to what is going on. Please hit me up!

madawgz · 12-15-2006, 04:56 PM

call them directly 1.866.WEBAIR1

http://webair.com/support.htm

_mC_ · 12-15-2006, 04:57 PM

Need somebody higher I guess, I got Manoj, he tried but was no help.

one eight · 12-15-2006, 06:36 PM

They don't do that.

Pete-KT · 12-15-2006, 07:20 PM

Did you try the live help in your CP? usually works wonders bro

Pete-KT · 12-15-2006, 07:21 PM

if you get a tech who isnt sure ask them for another tech they will get another one to join the chat

TurboAngel · 12-15-2006, 07:36 PM

http://www.webair.com/support/support_livesupport.html

Wiredoctor · 12-15-2006, 08:09 PM

Did you ever get your problem taken care of ?

OG LennyT · 12-15-2006, 08:12 PM

Their techs are pretty shitty I agree, a reflection on what they pay em I suppose.

Best thing to do is contact one of the bigdogs over there.

Zoose · 12-15-2006, 08:15 PM

Quote:

Originally Posted by OG LennyT

Their techs are pretty shitty I agree, a reflection on what they pay em I suppose.

Ya, it's nice that they're there I suppose but they never seem to actually have the answer

WebairVictor · 12-16-2006, 11:25 AM

On top of all support that we provide, I guess would be good idea to provide additional support on GFY.

ffmihai · 12-16-2006, 11:37 AM

doesn the live support work?

WebairVictor · 12-16-2006, 11:50 AM

Quote:

Originally Posted by ffmihai

doesn the live support work?

It works great! 24/7

_mC_ · 12-16-2006, 12:43 PM

The guy at live support was too busy telling me about my DNS settings and webair doesn't handle that so I was quickly frustrated as my site had been down for 45 minutes at this point.

I think I'm just going through the pains of dealing with a shared server. This is my first site on a shared box and MY LAST. Everytime somebody blinks they're either rebooting it or the SQL server. I just need to get back to my own box so I can support it and then I'll just have to bitch when the router is down.

My issues with Webair is the brohmide answers all the time. "Yes your server had problems, we rebooted, it works now." I can't run my business like that. I need to know when the problem started, how long was it down, what was the cause of the problem, has this problem been removed or how soon can I expect it to happen again, etc... Maybe not realistic, and yes, maybe a sideeffect of a shared server. But frustrating none-the-less...

But yes, today, as far as I know, my server is up again.

OG LennyT · 12-16-2006, 05:00 PM

bump for christ's sake

Wiredoctor · 12-16-2006, 05:10 PM

Quote:

Originally Posted by Wiredoctor

Did you ever get your problem taken care of ?

Same question, did they ever help you? or did they just blow some more smoke around and never really solve the issue?

12-15-2006, 04:55 PM	#1
_mC_ Confirmed User Join Date: Jun 2002 Location: Fort Lauderdale, FL Posts: 1,195	Anyone here from Webair? I need help! Site has been up and down since 3:30 PM EST and nobody can give me a straight answer as to what is going on. Please hit me up! __________________ Process and Settle in USD/EUR/GBP KGreer at SegPay dot com ICQ~234-382-798

12-15-2006, 04:56 PM	#2
madawgz 8.8.8.8 Industry Role: Join Date: Mar 2006 Location: Noordermarkt Posts: 30,509	call them directly 1.866.WEBAIR1 http://webair.com/support.htm __________________ TAEMDLRMSKRJIXMRLSMRJ.

12-15-2006, 04:57 PM	#3
_mC_ Confirmed User Join Date: Jun 2002 Location: Fort Lauderdale, FL Posts: 1,195	Need somebody higher I guess, I got Manoj, he tried but was no help. __________________ Process and Settle in USD/EUR/GBP KGreer at SegPay dot com ICQ~234-382-798

12-15-2006, 06:36 PM	#4
one eight Confirmed User Join Date: Mar 2005 Location: Costa Rica & San Francisco Posts: 1,941	They don't do that. __________________ -more than a number

12-15-2006, 08:12 PM	#9
OG LennyT Wall Street Pimp Industry Role: Join Date: Jun 2003 Location: Phoenix, AZ Posts: 14,345	Their techs are pretty shitty I agree, a reflection on what they pay em I suppose. Best thing to do is contact one of the bigdogs over there. __________________ Tradeking - my online broker \| 4.95 a trade \| make real $$

12-15-2006, 07:20 PM	#5
Pete-KT Workin With The Devil Industry Role: Join Date: Oct 2004 Location: West Bloomfield, MI Posts: 51,532	Did you try the live help in your CP? usually works wonders bro

12-15-2006, 07:21 PM	#6
Pete-KT Workin With The Devil Industry Role: Join Date: Oct 2004 Location: West Bloomfield, MI Posts: 51,532	if you get a tech who isnt sure ask them for another tech they will get another one to join the chat

12-15-2006, 07:36 PM	#7
TurboAngel H.B.I.C. Industry Role: Join Date: Jun 2003 Location: NC Posts: 30,122	http://www.webair.com/support/support_livesupport.html

12-15-2006, 08:09 PM	#8
Wiredoctor Confirmed User Join Date: Dec 2001 Location: The Great USA Posts: 1,632	Did you ever get your problem taken care of ?

12-16-2006, 11:25 AM	#11
WebairVictor Registered User Join Date: Dec 2006 Posts: 9	On top of all support that we provide, I guess would be good idea to provide additional support on GFY. __________________ The Best Hosting at http://www.webair.com Email: [email protected] ICQ: 466062290 AIM: WebairVictor

12-16-2006, 11:37 AM	#12
ffmihai keep walking... Industry Role: Join Date: Jun 2002 Posts: 7,177	doesn the live support work? __________________

12-16-2006, 12:43 PM	#14
_mC_ Confirmed User Join Date: Jun 2002 Location: Fort Lauderdale, FL Posts: 1,195	The guy at live support was too busy telling me about my DNS settings and webair doesn't handle that so I was quickly frustrated as my site had been down for 45 minutes at this point. I think I'm just going through the pains of dealing with a shared server. This is my first site on a shared box and MY LAST. Everytime somebody blinks they're either rebooting it or the SQL server. I just need to get back to my own box so I can support it and then I'll just have to bitch when the router is down. My issues with Webair is the brohmide answers all the time. "Yes your server had problems, we rebooted, it works now." I can't run my business like that. I need to know when the problem started, how long was it down, what was the cause of the problem, has this problem been removed or how soon can I expect it to happen again, etc... Maybe not realistic, and yes, maybe a sideeffect of a shared server. But frustrating none-the-less... But yes, today, as far as I know, my server is up again. __________________ Process and Settle in USD/EUR/GBP KGreer at SegPay dot com ICQ~234-382-798

12-16-2006, 05:00 PM	#15
OG LennyT Wall Street Pimp Industry Role: Join Date: Jun 2003 Location: Phoenix, AZ Posts: 14,345	bump for christ's sake __________________ Tradeking - my online broker \| 4.95 a trade \| make real $$