Failed Rebills??? - GoFuckYourself.com

Temp1 · 10-04-2006, 12:34 PM

Anyone have a viable solution to collecting on failed rebills, at least in part?

1. Send the user an email request for new CC information

2. Sell the open invoices to a collection agency

3. Sell the open invoices to someone like chargemelater, if they accept

What are the options and what is most effective? Discuss.

After Shock Media · 10-04-2006, 12:38 PM

Why would they qualify for option 2 in your mind?

Boobs · 10-04-2006, 12:39 PM

#1 isnt a bad idea.. #2 i dont think you can collect on somebody who dont want to rebill

Temp1 · 10-04-2006, 01:22 PM

Quote:

Originally Posted by After Shock Media

Why would they qualify for option 2 in your mind?

Well, you can leave the membership active for 1 month (or longer) effectively rendering the service. I have heard some statute that prohibits collection of credit card debt, but don't know the details.

MikeB · 10-04-2006, 01:23 PM

4. Send them to an alternative billing solution - like Password By Phone.

Temp1 · 10-04-2006, 01:23 PM

Quote:

Originally Posted by Boobs

#1 isnt a bad idea.. #2 i dont think you can collect on somebody who dont want to rebill

Any data on what percentage would actually respond and submit new info? Will probably give this a test run, maybe offering ACH or paybyphone in the event the CC is maxed.

Temp1 · 10-04-2006, 01:28 PM

Quote:

Originally Posted by MikeB

4. Send them to an alternative billing solution - like Password By Phone.

Hi Mike,

Any projection on the % of failed rebills that can we saved like this? Going to give it a shot, just want to know what to expect.

Anyone know what epoch/ccbill does?

squishypimp · 10-04-2006, 01:29 PM

Quote:

Originally Posted by After Shock Media

Why would they qualify for option 2 in your mind?

yeah, unless you have a contract with them, you cant send them into collections.

MikeB · 10-04-2006, 01:32 PM

Quote:

Originally Posted by Temp1

Hi Mike,

Any projection on the % of failed rebills that can we saved like this? Going to give it a shot, just want to know what to expect.

Anyone know what epoch/ccbill does?

Without knowing all the numbers it is hard to say. How long have they been inactive? What is the reason for a failed rebill (over limit, card stolen, expired, etc)?

Best option is to try to first get the customer to update his credit card info. If the new info fails, then send them over to Password By Phone. Of, if there is no response after a week, send them another email with an alternative method of payment option (Password By Phone).

Sveindt Beindt · 10-04-2006, 01:32 PM

Quote:

Originally Posted by Temp1

Anyone have a viable solution to collecting on failed rebills, at least in part?

1. Send the user an email request for new CC information

2. Sell the open invoices to a collection agency

3. Sell the open invoices to someone like chargemelater, if they accept

What are the options and what is most effective? Discuss.

I have closed my CC,dont worry i remember you,dont do any thing

Temp1 · 10-04-2006, 01:36 PM

Quote:

Originally Posted by MikeB

Without knowing all the numbers it is hard to say. How long have they been inactive? What is the reason for a failed rebill (over limit, card stolen, expired, etc)?

Best option is to try to first get the customer to update his credit card info. If the new info fails, then send them over to Password By Phone. Of, if there is no response after a week, send them another email with an alternative method of payment option (Password By Phone).

Period of inactivity varies; major reason for failed rebill is over limit.

Thanks for the input, going to give your suggested protocol a shot.

MikeB · 10-04-2006, 01:45 PM

Tempe1, can you give me a shout on icq? 22124142.

Thanks,

Mike

MikeB · 10-04-2006, 01:50 PM

Quote:

Originally Posted by MikeB

Tempe1, can you give me a shout on icq? 22124142.

Thanks,

Mike

that's Temp1, sorry. Dang 3 minute rule.

tranza · 10-04-2006, 01:53 PM

Quote:

Originally Posted by squishypimp

yeah, unless you have a contract with them, you cant send them into collections.

OMG how stupid are you??

Temp1 · 10-04-2006, 02:10 PM

Quote:

Originally Posted by MikeB

Tempe1, can you give me a shout on icq? 22124142.

Thanks,

Mike

Will do, mate

BigBen · 10-04-2006, 03:43 PM

Retry them 3 and 5 days later.

10-04-2006, 12:39 PM	#3
Boobs Confirmed User Join Date: Aug 2006 Posts: 7,875	#1 isnt a bad idea.. #2 i dont think you can collect on somebody who dont want to rebill __________________ Join the fucking best in big tit sponsors!!!

10-04-2006, 12:34 PM	#1
Temp1 Confirmed User Join Date: May 2005 Posts: 180	Failed Rebills??? Anyone have a viable solution to collecting on failed rebills, at least in part? 1. Send the user an email request for new CC information 2. Sell the open invoices to a collection agency 3. Sell the open invoices to someone like chargemelater, if they accept What are the options and what is most effective? Discuss.

10-04-2006, 12:38 PM	#2
After Shock Media It's coming look busy Join Date: Mar 2001 Location: "Ph'nglui mglw'nafh Cthulhu R'lyeh wgah'nagl fhtagn". Posts: 35,299	Why would they qualify for option 2 in your mind? __________________ [email protected] ICQ:135982156 AIM: Aftershockmed1a MSN: [email protected]

10-04-2006, 01:23 PM	#5
MikeB Confirmed User Join Date: Feb 2002 Posts: 2,012	4. Send them to an alternative billing solution - like Password By Phone.

10-04-2006, 01:45 PM	#12
MikeB Confirmed User Join Date: Feb 2002 Posts: 2,012	Tempe1, can you give me a shout on icq? 22124142. Thanks, Mike

10-04-2006, 03:43 PM	#16
BigBen Confirmed User Join Date: Nov 2004 Location: scv Posts: 2,299	Retry them 3 and 5 days later.