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Originally Posted by Temp1
Hi Mike,
Any projection on the % of failed rebills that can we saved like this? Going to give it a shot, just want to know what to expect.
Anyone know what epoch/ccbill does?
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Without knowing all the numbers it is hard to say. How long have they been inactive? What is the reason for a failed rebill (over limit, card stolen, expired, etc)?
Best option is to try to first get the customer to update his credit card info. If the new info fails, then send them over to Password By Phone. Of, if there is no response after a week, send them another email with an alternative method of payment option (Password By Phone).