We have very few complaints in relation to the number of transactions we do every day, week or month. Unfortunately we are not 100 percent on satisfaction although we try. Look at the sponsor programs using ePassporte and that should speak to our reliability and stability.

how many chucks can a wood chuck chuck if a wood chuck could chuck wood?

why is it that i ask the same questions and get completely ignored? i'm getting self confidence issues here...

Oh, and another thing, about a month ago I asked for a raise on the withdrawl limit, and someone from support sent me a link where I had to pay $5 or something and my withdrawl limit would raise.

I paid the $5.

The problem is that I have 2 cards on that account, and the card I actually use didn't have it's limit raised, only the one that I don't use. So I end up loosing $5.

Can someone fix that for me? User: adesignbr

Stallion
I dropped the ball on this. I got your email but didn't follow up on it, I apologize for that. I will make sure its looked into and email you as soon as I have more information.

Hi NTSS

I'm happy to hear you are happy with our services. Regarding ACH withdrawals, we have looked into speeding up the process with our service provider however it seems it is not possible at this time. I believe it has to do with the banks we use and their systems.

In terms of fees, I guess what we need people to understand is that we have worked out a business model to make us money. While I can understand your frustrations about purchasing a card for $35, there are instances where if we did not charge that fee, we would not make any money as there are fees that go directly to the bank which ePassporte does not see.

For the record, I do like Epassporte a lot and use it with about half my sponsors.

Also I think that Keyser Soze does a great job and is always very helpfull.

:)

Yeah, I had an issue with this myself, and when I called the merchant, they told me that they had closed the transaction and the hold would come off within 72 hours. When it didnt come off I called Epassporte CS and they told me that it would take 30 days unless the merchant faxed them some kind of form. I called the merchant back and they told me the transaction was closed and completed and had nothing to do with them, it was out of their hands and should have been resolved by visa already... Ended up having to wait the 30 days for it to be taken off...

hehe me too.

ok thanks for looking into it.

any online virtual creditcard can active Epass account?

Not trying to sound rude but why is your website ethier down or going slow 80% of the time. Also the five times I called in, I always get some guy I can berly understand saying, our systems are done please call back later. Why should I do transactions through you, if your system is going to be down and your support agents can berly speak english. I love the idea of epassporte but I think there is alot of things that need to be fixed.

Sorry missed this one earlier.

Your ATM limits, and all other ePassporte account limits are refreshed every 24 hours.

Example:
Daily ATM Withdrawal limit: $500
Day 1 ATM transactions:
11:00 am - $200
4:00 pm ? $200
9:00 pm - $100 (at this point you?ve used up your limits)

The next time you may successfully withdraw from an ATM will be on Day 2 at 11:00 am for no more than $200.00. If you wait until 9:00pm on Day 2, then you will be able to withdraw up to $500

Please send Cardholder Services your user ID so that they can check and make sure that there arent any issues with how your limits are refreshed.

i'm sorry, i dont understand the question. Please explain.

The merchant could have faxed simply what they told you there and it would have solved the issue.

Ok - First, until a few months ago, I've NEVER had problems with Epassporte and nothing to bitch about either. Having given out 'gift cards' have caused me more headaches than the 'gift' I wanted to give but I Keyser and at the time Tassy, helped me resolve my problems so I'm grateful for that.

Now here's my beef as a user. I have hosting I'd love to pay with my epassporte account but I can't. Now talking with the accountant at the company, I was told that Epassporte pricing for businesses is based on transactional volume rather than dollar value so basically he'll pay a higher rate because he's receiving 20 transactions of $5000.00 each (totalling $100k) rather than 100 transactions of $500.00 (totalling $50k)

I've asked him to contact you directly for this, Shaliza, not sure if he did - but is it still this way or did this change?

I'm not sure if I follow. Please have the hosting company contact me so i can understand their needs and offer them a competitive rate.

Thanks
shaliza

can i add a canadian bank account such as paypal to epassporte in a near futur?

Hi

accept for a day a few weeks ago where we were upgrading the system, I have not noticed any downtime recently. I will talk to our tech team to see if we are having any issues with the site being slow and what we can do to resolve this issue. Our support team is in the US and they are all english speaking so i am not sure what to tell you.

Hi TTiger

We are looking into this and I will post it here when we have it set up.

Great to hear. Keyser is our golden boy!

absolutely. keyser is on it!

82 is my guess.

why does it cost $ to LOAD and SEND?

I'm sorry. Did I answer the question? If not please post what you want answered again. Maybe you need to get mad at me like Frank did :1orglaugh

Beat me to it:disgust

The reality is we have costs that we need to cover so we need to charge fees or we would be a non profit organization.

An example I had from recently. I had to pay someone $150.00.. so I noticed when setting up the payment it said '10.00' load fee.. Ok, so I paid that.. so i have a 150.00 balance in my epass. go to pay the person and oops it costs .25 cents.. and the minimum load amount is 25.00.. so awesome I get to load 25.00 more to cover a 25 cent fee.

oh fucking bullshit.. if you guys didnt charge the 25 cent send fee you would be out of business? :1orglaugh :1orglaugh :1orglaugh :1orglaugh

Great thread! My only question is when will Shaliza give into me???? I have been waiting for awhile now!

Seriously - I've rarely seen someone who dives into the line of fire everytime! I certainly hope he's recognized salary-wise. He should be training your call center folks :) He certainly knows how to calm a fire and still make the company look good. He exudes professionalism & is one of your greatest assets in terms of 'Epassporte Support'.

That's just my :2 cents: & giving recognition where it's due!

OMG ITS 25 CENTS DUDE!

We are very VERY lucky to have him :thumbsup

you are a bad girl.

Thanks, means a lot to me to hear that :)

Thank is why you love me!:winkwink:

I guess you are too fucking stupid to realize my point.

And I really enjoy working for ePassporte and the great people working there.

probably.

Even fucking paypal can do this so it can't be that difficult

What made you decide to charge the payer as opposed to the payee for transactions? For instance, in the PayPal system, money can be sent at no charge to the person sending the money (the payer), and the charge is instead taken out of the whole amount at the receiver's (the payee) end; whereas in the ePassporte system, the payer is the one who receives the charge, and the payee receives the full amount.

Hi,

Great Q&A Session, I like companies that offer good customer service :)

I don't have any personal or biz accounts with you but we have recieved many payments from customers using there virtual visa with exp. date for design work, never any problems...

Thanks

Todd

Done.
Let me know if there is anything else.

Hi testpie

Our service providers pretty much charge us for everything we charge the customer. I am assuming Paypal has a pretty sweet deal with their bank and their backend processor as we would not be able to offer similar rates.

Awesome!

Few things I would like changed with Epass.

1. Longer history. I can't look back more than I think 3 months. Makes no sense.

2. Allow personal accounts to send money to business accounts.

3. Any type of transaction dispute system would be great. Especially for business account holders. Let's face it, scammers love to use Epass. Even with a sponsor program doing a 2 week hold on funds before paying them out, it's still possible to be royally fucked by scammers using Epass. Business account holders should be able to dispute a transaction.

4. Wires sometimes get lost in "la la land" and take extremely long to hit our account.

5. A couple times our business account has ended up with a negative balance. Because of the way debits and credits are done apparently it's possible to end up with a negative balance. Rather annoying.

6. Support isn't very good. I have to hit up people on ICQ to get real answers.

Just my 2 cents. We love Epass and are able to work with webmasters around the world because of you guys.

My question was orphaned at the bottom of page 2.

On behalf of the team at ePassporte, I want to thank everyone who took the time to post a question, a concern or simply passed along some feedback.

If you did not get a chance to post or I missed your question please feel free to email myself or any of our other ePassporte representatives:

Shaliza Somani at ePassporte dot com
Michael dot Olsen at ePassporte dot com
Lesley dot Kamarad at ePassporte dot com
Erica dot Blaine at ePassporte dot com
Sean dot Lamba at ePassporte dot com
Isabel dot Robles at ePassporte dot com
Keith dot Hill at ePassporte dot com
Jeff dot Southworth at ePassporte dot com

Have a great weekend!

Shaliza

why do women look at me like i am a piece of meat?????/

i would love to know this as well. but im not sure if thats possible in my place. i have a dollar account on my bank hope its possible to deposit my funds on this bank from epassporte. that would be awesome! although im from philippines lol