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where's the reply to my question ?
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1. ask Paypal how they do it (for free) 2. according to your boss it was in beta testing last year in november - i still have that email 3. not having this option makes Epassporte useless for me, cause i can not use it for official business. because therefore i need to be able to get the money to my bank account |
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History is limited and it is an issue that we can't control. Historical data resides on the Visa system of our backend processor. We can grab most data for a period, but it can't be relied upon, in our view, for accounting accuracy. We are currently working on a system that will give you history from Day 1, although Day 1 will be when we launch that serve. I wish my answer could be "Problem solved" but its just "being worked on" as of now. C |
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The answer would be NO. People pay if they want, we do not force them. Rape implies force. To my knowldge I have only forced 3 people to buy an ePassporte card. But they wouldn't call it rape. Any more questions? Seriosly, we are allowed to charge what we like and consumers are free to buy or not. This is a market economy. C |
When the electron card expires do we have to request for a new card?
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No, we will automatically renew your card and mail it to you if you have sufficient funds to cover the annula fees. |
Hi Sorry for the delay. Here are your answers
1. We do this for security purposes however if you log into your ePassporte account and send Customer Service a message from the message center we will check to see if you qualify for an exception to this rule. 2. Please send a message to the Customer Service Department via the Message Center and we will send you the forms to increase your limits. Quote:
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Rather strange seeing all the ePassporte reps that are "secretly" members of GFY leaping out of the woodwork.
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Ok next question, why don't you allow to withdrawal to bank accounts within Europe like paypal does (without any fees over 100hahaha8364; I may add)?
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Chris, I read somewhere you wrote that users of epassporte should exercise the same caveat-emptor discretion and care when using the card as they do when using cash. I'm sure many people are having a hard time divorcing the electronic "transaction infrastructure" from the expectation that the provider of that infrastructure will, essentially, protect them from their own fuckups and lapses of judgement. I expect that posture towards electronic commerce will be unpopular among those who make a lot of money providing "fool's insurance", as well as payments infrastructure. My question is, what plans does epassporte have to further "get out of the way" of the transactions and allow transactors to seek accountability, culpability and legal redress between themselves and not hold the 3rd party liable? I'm especially curious about your consumer-oriented marketing plans. 2hp |
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For the most part I love epassporte, have been using them for a while and am happy with the service
there is one thing that really really urks me thou Have had quite a few bad experiences actually This actually happened recently. I try to make a purchase but the card doesnt go through. However the $ does get charged. In order to get the $ back I have to either wait 30 days or get the company to fax something. Thats really something you should fix. We should be able to do charge backs. Expecially in circumstances like this where the charge will pend for 30 days and then just get removed. But I cant touch my hard earned $. Thanks other then that great service. |
2hp
Great question. First, remember we are a Visa branded product, as well as a wallet. So we have their rules to abide by, along with our risk controls, etc... Secondly, the answer that you really want (and the one that I would like to give) is we plan to immediately get out of the way and let the market sort this out. Unfortunately, I can't give that answer. The reality is that the sytem has been, in my opoinion, rigged, in favor if the banks (they own it) while making it appear to the public as if it were designed for their protection. Bottom line is that the banks that issue or acquire transactions online will never be at risk, and the cardholder won't either. its the Merchant (thats all of us btw) that will always eat the costs, fines, fees and take the balme for data base losses, etc... In our wallet environment we actually see very little need for our intervention in matter of a dispute between 2 or more parties paying for goods and services and using ePassporte as their currency. So in that resepct, your point is being made and it works. Outside of that environment...I do not see it happening soon. I would help organize the revolution if we could get a true force together. But the fact that we are all slaves to virtual monopolies, in that we can't sell without their OK, means we are pretty much trapped. |
peoples whos cards expire next month when do we get the new ones? would be nice to have it when it expires
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This is a system issue for all cards, not just ePassporte. When you attempt to use the card, an authorization is sought. If you have sufficient funds, the Visa system allows the Merchant to lock those funds and to settle in a few days, in most cases. Unless the Merchant releases the auth, the open to buy is decreased. There is nothign to chage back because the transaction did not close. Our CS can help you to get the pending auth dropped, however this is difficult as most merchants will say they are shipping or something. |
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I and many other Epassporte users outside the U.S. have been waiting for this and now you're saying Epassporte doesn't even know how to get this done. That's just GREAT. If you're saying: "ePassporte is the innovative leader in the payment industry" then in my opinion Epassporte must be able to get this done themself and not ask for a solution on GoFuckYourself. It's just that I am very disappointed hearing this now. |
Hi,
Can I withdraw money via a check mailed to me using epassporte, the way I do with paypal? |
I'm in the U.S.
Why does it take less than one minute to load my epass account from my bank card but 8 days to transfer money from my epass to that same bank account? 8 days is way too long... Paypal does it in 2 days. Is there anyway to speed this process up? Also, is there any chance that you will be eliminating the initial and annual fee for the bank card? I think a lot more people would get it then. It would increase exposure for you guys too. I've actually had conversations with tellers and clerks about my Paypal card...I don't have an Epass card because I think it should be free. Btw...I use your service regularly and I happy with it aside from the above. |
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On the 28th day of the month it expires, ePassporte will automatically renew your Virtual Visa account by debiting $5.00 US to cover the renewal fee. Once renewed, a new CVV2 and expiration date will be sent to your ePassporte Message Center inbox. Visa Electron Renewal: A new Electron card will be automatically ordered on the first day of the month the card expires and your account will be debited $35.00 to cover the renewal fee. Your new Visa Electron card will be mailed to the address on file, which normally takes between 2-6 weeks depending on your location. Please note that this new card will not work until the expiration month ends, so please don't be too quick to discard your current card when the new one arrives. |
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2hp |
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In terms of coming on to GFY and asking for help, isn?t this a chat board? I mean don?t others come here to ask questions and look for services? Why am I ridiculed for doing so? The fact that I want to provide you with the services you want is making you angry. I am not perfect by any means and I am not ashamed to ask my fellow peers in my industry for help. |
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$35 for electron renewal? that's a holdup :helpme i wish when these happens to me please atleast include freebies such a sticker or calendar with juicy's autograph :1orglaugh
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Of course you can ask for help on GFY but I thought Epassporte would've been professional enough to get this done already. Again, I am just disappointed right now and it's nothing personal to you. |
Hey everyone!
Here are some additional questions and answers we've put together: How can I ensure I do not miss an important message I received through my ePassporte Message Center Inbox? ePassporte account holders may opt in to receive external email notifications when a message is sent to the Message Center. To opt in, please log in to your account and click on the Message Center tab. Enter the email address you wish to receive notifications to in the field provided. Where can I find the CVV2 numbers of my ePassporte Virtual Visa card? Your ePassporte Virtual Visa CVV2 number is included in the original Welcome Email we sent you when your ePassporte account was activated. This Welcome Email also contains your ePassporte Virtual Visa card number and expiration date. We have saved the Welcome Email in your Message Center Inbox and it may not be deleted from this inbox to ensure that you will always have this information when ever you need it. |
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I?m getting close to having $5,000 USD in my ePassporte account and I received a notice from ePassporte that I need to verify my account. How do I do this?
ePassporte requires account holders to verify themselves once an account reaches an accumulative balance of $5000.00 US. To verify your account please fill in the required information on the verification form and return it to ePassporte with the following documents: a Copy of government issued photo ID (containing a legible signature) b. Copy of the front and back of each load credit card on file (if any) c. Copy of the most recent statement for each load credit card on file (if any) d. If you don't have a load credit card on file please include a copy of a utility bill with your current address on it. To request verification instructions, please send us a message via the Message Center or call our Cardholder Services Department. |
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I don't have any questions, but I'd like to say one thing, when my account got frozen because I had over $5,000 on it, you guys told me that you sent several messages warning me about it, but I checked it 3 times and I never got ANY of those messages. You guys should check that out...
Also, it would be nice if I could see older transactions. |
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I understand your frustrations and I promise to put this back on the top of my list. When the solution fell through there were so many other things we were working on that this feel through the cracks. I apologize but now that i see its important to our clients we will definately focus our attention on finding the right solution. Email me your username and I will contact you when we are close to getting it done. |
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Nice topic..
But I think should topic should be on your own support board. On the other hand i'd like to know a few things about your reliability. I've seen a lot of complains about founds not availble while founds were there. I wanted to cut costs and use your virtual visa to pay my hosting but I cannot trust it will work. You know hosting companies aren't restaurants or gas stations so if they will not get the money they just remove my servers from networ so I'll be back on biz? What do you think is your up-time? i didn't see any statment about that in your TOS. |
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epassporte
Mr. Romance |
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Our site is not up to date and we are currently working on updating it with this information. Please send a message to our support department as the amounts you can transfer etc. depend on your individual account. |
Here is my question and not trying to create drama just looking to get my issues resolved.
Why is it that some transactions(p2p) happen to duplicate themselves for no reason what so ever? It has happened to me and others multiple times where we send a p2p to another account and then the next day I check the account and it sent the same transaction twice. I am still waiting to hear from support on when I will get my money back. I emailed Keyser back on 8/12 and he said he was sending it to Tech guys to look at it, and still nothing. I also emailed support thru the message center on 8/11 and have not gotten a reply yet. Just curious why it takes support so long to respond to concerns or did I get overlooked? |
Why do people have so many issues with epass, and yet I transfer in and out in excess of $30,000 a month and have never had a single problem?
I demand an answer. |
Hey Everyone!
Here is a question I get asked a lot: Can ePassporte recover funds from P2P transfers that I accidentally sent or funds I sent to someone who did not provide the goods and services they promised? Answer: If you sent funds from one personal account to another, ePassporte can not reverse the transaction. Peer-to-peer transfers are like cash transactions. If you purchased goods and services from a business account holder and you went through our ePassporte payment page (ePpurchase) to confirm the purchase, ePassporte can contact the Merchant on your behalf to resolve the dispute. |
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I remember this and I have your account name, we will look into it. |
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