What would you do if you bought software off a site and did not receive? - GoFuckYourself.com

fuzzylogic · 08-07-2006, 06:19 PM

cause this happened to me.

1st i asked a pre-sale question and got a quality, fast response. so i bought the software, used the same email, my card was charged but haven't heard jack from them except a confirmation from 2checkout.

the site says once cc orders are verifed as non-fraud then the download link is emailed.

i have emailed them twice about my order and received NO response.

... and no, i did not find this software deal in my junk mail folder ;)

Itchy · 08-07-2006, 06:21 PM

https://support.2co.com/deskpro/newticket.php Go to the merchant

woj · 08-07-2006, 06:40 PM

how long did you wait? probably give it a few days and then start a new ticket with 2co....

sixxxthsense · 08-07-2006, 06:50 PM

its the long weekend here in canada

Gaybucks · 08-07-2006, 07:19 PM

2co is generally really good, if you call them I'm sure that they will either get you an immediate refund or your product.

We are actually going through similar shit right now with a company that we ordered an affiliate gallery builder script from. They were quick to respond and fast to take our money, but it's been weeks now since they were supposed to install our script that would take "4-5 days max" and every day it's a new excuse.

I'm about to charge it back, and am giving them one last chance to make it right before I do that (and out them on GFY)

E$_manager · 08-07-2006, 08:46 PM

Quote:

Originally Posted by fuzzylogic

i have emailed them twice about my order and received NO response.

i had the same problem 3 weeks ago. But as those were not big money i gave up.

Spunky · 08-07-2006, 09:04 PM

Complain to 2com..I've had similar problems with positive results

Hotrocket · 08-07-2006, 09:46 PM

Quote:

Originally Posted by fuzzylogic

cause this happened to me.

1st i asked a pre-sale question and got a quality, fast response. so i bought the software, used the same email, my card was charged but haven't heard jack from them except a confirmation from 2checkout.

the site says once cc orders are verifed as non-fraud then the download link is emailed.

i have emailed them twice about my order and received NO response.

... and no, i did not find this software deal in my junk mail folder ;)

I had the exact same thing happen recently with a site I tried to purchase a script from..AND this site was also using 2checkout to process..I sent numerous emails to both 2checkout and the script selling website and heard nothing...
I'm curious if were talking about the same site now..

fuzzylogic · 08-07-2006, 10:00 PM

Quote:

Originally Posted by Hotrocket

I had the exact same thing happen recently with a site I tried to purchase a script from..AND this site was also using 2checkout to process..I sent numerous emails to both 2checkout and the script selling website and heard nothing...
I'm curious if were talking about the same site now..

unlikely the same site.

well, i called 2CO and my rep was clear, fast and polite. she sent an email to the seller about my call. she also said that my order has not cleared the fraud screening on 2CO end. once it does they notify the seller to send me my product.
i find it weird that the charge appears on my card but it hasnt cleared 2CO's end.

OTerror · 08-07-2006, 10:03 PM

I would be pissed.

Bro Media - BANNED FOR LIFE · 08-07-2006, 10:44 PM

chargeback

Gary_TLX · 08-08-2006, 01:46 AM

2checkout can be a real pain in the ass sometimes. Their fraud protection is so stupid, it's not even funny. I used them back in the days when I was running a software company and sometimes it would take them days to verify a purchase. I'd recommend a bit of patience if you just bought the software, or maybe get in touch with the software company and get a status update. Probably they are just waiting for 2checkout to clear the funds.

E$_manager · 08-08-2006, 10:21 AM

you should try to make chargeback if not much time passed.

08-07-2006, 06:19 PM	#1
fuzzylogic Confirmed User Join Date: Jun 2004 Location: buffalo, las vegas. icq: 285808879 Posts: 4,796	What would you do if you bought software off a site and did not receive? cause this happened to me. 1st i asked a pre-sale question and got a quality, fast response. so i bought the software, used the same email, my card was charged but haven't heard jack from them except a confirmation from 2checkout. the site says once cc orders are verifed as non-fraud then the download link is emailed. i have emailed them twice about my order and received NO response. ... and no, i did not find this software deal in my junk mail folder ;)

08-07-2006, 06:21 PM	#2
Itchy Datetronix.com Industry Role: Join Date: Jan 2001 Location: Chill-A-Wack BC Posts: 6,525	https://support.2co.com/deskpro/newticket.php Go to the merchant __________________ ICQ: 2588560 Skype: Pornocop

08-07-2006, 06:40 PM	#3
woj <&(©¿©)&> Industry Role: Join Date: Jul 2002 Location: Chicago Posts: 47,882	how long did you wait? probably give it a few days and then start a new ticket with 2co.... __________________ Custom Software Development, email: woj#at#wojfun#.#com to discuss details or skype: wojl2000 or gchat: wojfun or telegram: wojl2000 Affiliate program tools: Hosted Galleries Manager Banner Manager Video Manager Wordpress Affiliate Plugin Pic/Movie of the Day Fansign Generator Zip Manager

08-07-2006, 07:19 PM	#5
Gaybucks Confirmed User Join Date: May 2004 Location: Sacramento, CA Posts: 451	2co is generally really good, if you call them I'm sure that they will either get you an immediate refund or your product. We are actually going through similar shit right now with a company that we ordered an affiliate gallery builder script from. They were quick to respond and fast to take our money, but it's been weeks now since they were supposed to install our script that would take "4-5 days max" and every day it's a new excuse. I'm about to charge it back, and am giving them one last chance to make it right before I do that (and out them on GFY) __________________ Gaybucks.com 100% exclusive American guys - hosted movie galleries - NATS - Boyfunk.com - Boysfeetclub.com - AJsCloset.com- SkylerDeVoss.com ICQ 272-995-402

08-07-2006, 09:04 PM	#7
Spunky I need a beer Industry Role: Join Date: Jun 2002 Location: ♠ Toiletville ♠ Posts: 133,949	Complain to 2com..I've had similar problems with positive results __________________ *YOUR INFORMATION HERE*

08-07-2006, 06:50 PM	#4
sixxxthsense Confirmed User Join Date: Aug 2004 Location: Toronto Posts: 2,421	its the long weekend here in canada

08-07-2006, 10:03 PM	#10
OTerror Confirmed User Industry Role: Join Date: Aug 2005 Location: ICQ: 424142850 Posts: 2,527	I would be pissed. __________________ ICQ 424142850

08-07-2006, 10:44 PM	#11
Bro Media - BANNED FOR LIFE MOBILE PORN: IMOBILEPORN Join Date: Jan 2004 Location: Tinseltown NL Posts: 16,502	chargeback

08-08-2006, 01:46 AM	#12
Gary_TLX Confirmed User Join Date: Feb 2006 Location: Budapest Posts: 776	2checkout can be a real pain in the ass sometimes. Their fraud protection is so stupid, it's not even funny. I used them back in the days when I was running a software company and sometimes it would take them days to verify a purchase. I'd recommend a bit of patience if you just bought the software, or maybe get in touch with the software company and get a status update. Probably they are just waiting for 2checkout to clear the funds. __________________ Quality custom exclusive content: ICQ: 286786153 email: contact(at)tlxproductions(dot)com

08-08-2006, 10:21 AM	#13
E$_manager Too lazy to set a custom title Join Date: Apr 2006 Location: pink adult dreams Posts: 13,557	you should try to make chargeback if not much time passed. __________________ Enjoy more sales with EnjoyBucks! Homemade: Asian : Ebony : GFs : Voyeur : Nudist : Public : 3D