ARRRGGGGHHH ...Cusotmer Service in this country....(rant) - GoFuckYourself.com

KRosh · 08-01-2006, 02:48 PM

I hate Customer service in the US now. What is wrong with these companies? they outsource their telephone customer service to people that have NO concept of the english language or how to deal with customer issues.

It kills me, and english is my second language. I can only imagine how a native English speaker must feel.

I am on the phone with Delta customer service US (Call routed to India of course)
I was trying to make some changes to my ticket.
First the lady could not understand my confirmation number. i would say "p" as in Paul and she would repeat "C" as in Charlie (insert indian accent here)
So i hang up on her. I call back and get another guy named Steve (Clearly named Sanjay Singh but Steve I guess is the English translation) He tells me that my ticket is not a ybld or something and that is all he says. I ask him what that is. He says it is a code in our system. I tell him i understand that but what does it mean. He says that it is a special code for Delta ticketing. I ask so what you are saying is that I can not make changes to the ticket? Steve (Sanjay) answers No sir. I ask No as in "you are NOT saying that I can't make any changes?" or No as in I can not make changes?
He answers No sir. At this point i threw my hands in the air and hung up the phone!

lesbodojo · 08-01-2006, 02:50 PM

Ouch that sucks. Crank call someone to make yourself feel better.

baddog · 08-01-2006, 02:50 PM

Weren't we just talking about customer service last night?

KRosh · 08-01-2006, 02:51 PM

Quote:

Originally Posted by baddog

Weren't we just talking about customer service last night?

The Irony

I have had such a bad run lately

KRosh · 08-01-2006, 02:52 PM

Quote:

Originally Posted by lesbodojo

Ouch that sucks. Crank call someone to make yourself feel better.

what's your number ? HAHAH

abyss_al · 08-01-2006, 02:53 PM

welcome to hell.... population : me

damn Dell to hell!!! to hell i say!!!

baddog · 08-01-2006, 02:54 PM

Did you try talking to him with your Hindi accent? You do a pretty good Indian.

BigB · 08-01-2006, 02:57 PM

Sometimes I would kill to reach Habuu from The Simpsons....

... at least I can understand him.

Big B

NoWhErE · 08-01-2006, 03:01 PM

By the many arms of bishnu, sir, I cannot understand what you are saying. What is this "hello" you speak of?

BluewireAngie · 08-01-2006, 03:02 PM

Quote:

Originally Posted by BigB

Sometimes I would kill to reach Habuu from The Simpsons....

... at least I can understand him.

Big B

seeric · 08-01-2006, 03:04 PM

stop busting balls. in persian even.

love kourosh man.

lol

mikeyddddd · 08-01-2006, 03:08 PM

Quote:

Originally Posted by KRosh

ARRRGGGGHHH ...Cusotmer Service in this country....

There is no customer service in this country. Like you said, it has all been outsourced to India.

lesbodojo · 08-01-2006, 03:21 PM

Quote:

Originally Posted by KRosh

what's your number ? HAHAH

Oh shit! lol

Mr. Romance · 08-01-2006, 03:23 PM

agree....call centers are becoming a business of the past in the USA....

Mr. Romance

Daruma · 08-01-2006, 03:46 PM

last time I was on the phone with customer service I got to talk with Tom Cruise (the Vonage customer service rep)

baddog · 08-01-2006, 03:48 PM

Quote:

Originally Posted by KRosh

what's your number ? HAHAH

310-320-2611

08-01-2006, 02:48 PM	#1
KRosh So Fucking Outlawed Industry Role: Join Date: Nov 2001 Posts: 5,114	ARRRGGGGHHH ...Cusotmer Service in this country....(rant) I hate Customer service in the US now. What is wrong with these companies? they outsource their telephone customer service to people that have NO concept of the english language or how to deal with customer issues. It kills me, and english is my second language. I can only imagine how a native English speaker must feel. I am on the phone with Delta customer service US (Call routed to India of course) I was trying to make some changes to my ticket. First the lady could not understand my confirmation number. i would say "p" as in Paul and she would repeat "C" as in Charlie (insert indian accent here) So i hang up on her. I call back and get another guy named Steve (Clearly named Sanjay Singh but Steve I guess is the English translation) He tells me that my ticket is not a ybld or something and that is all he says. I ask him what that is. He says it is a code in our system. I tell him i understand that but what does it mean. He says that it is a special code for Delta ticketing. I ask so what you are saying is that I can not make changes to the ticket? Steve (Sanjay) answers No sir. I ask No as in "you are NOT saying that I can't make any changes?" or No as in I can not make changes? He answers No sir. At this point i threw my hands in the air and hung up the phone! __________________ ICQ 115433750 Last edited by KRosh; 08-01-2006 at 02:49 PM.. Reason: typo

08-01-2006, 02:50 PM	#2
lesbodojo Confirmed User Join Date: Sep 2003 Location: San Francisco Posts: 2,839	Ouch that sucks. Crank call someone to make yourself feel better. __________________ Adult DVDs + Amateur Video Mobile Porn (iPad, Android, iPhone, + Palm Pre) Promote SkinVideo! Payoneer Payouts Available! Let's talk! icq 328.047.782 aim/yim/skype: lesbodojo or lesbodojo at skinvideo dot com

08-01-2006, 02:53 PM	#6
abyss_al LOOKING FOR TRADES Join Date: Oct 2003 Location: Southern California Posts: 15,605	welcome to hell.... population : me damn Dell to hell!!! to hell i say!!! __________________ EMAIL: allen @ vasmediagroup.com \| ICQ: 311329761 \| SKYPE: abyss.al \| AIM: xABYSSxALx

08-01-2006, 02:57 PM	#8
BigB Confirmed User Join Date: Feb 2006 Posts: 275	Sometimes I would kill to reach Habuu from The Simpsons.... ... at least I can understand him. Big B __________________ Digital Promotional Items from Big B!! Banners, Tradeshow Booth Design, Stickers, Shirts, CarWraps, Signs, Promo Items Galore AmericanInstantSigns.com - Where Quality and Deadline Meet email: [email protected]

08-01-2006, 03:01 PM	#9
NoWhErE Too lazy to set a custom title Industry Role: Join Date: Sep 2005 Location: Canada Posts: 10,384	By the many arms of bishnu, sir, I cannot understand what you are saying. What is this "hello" you speak of? __________________ skype: lordofthecameltoe

08-01-2006, 02:50 PM	#3
baddog So Fucking Banned Industry Role: Join Date: Apr 2001 Location: the beach, SoCal Posts: 107,089	Weren't we just talking about customer service last night?

08-01-2006, 02:54 PM	#7
baddog So Fucking Banned Industry Role: Join Date: Apr 2001 Location: the beach, SoCal Posts: 107,089	Did you try talking to him with your Hindi accent? You do a pretty good Indian.

08-01-2006, 03:04 PM	#11
seeric .......... Industry Role: Join Date: Aug 2004 Location: .......... Posts: 41,917	stop busting balls. in persian even. love kourosh man. lol

08-01-2006, 03:23 PM	#14
Mr. Romance The Face of Romance and the Symbol of Freedom Join Date: Mar 2005 Location: The America's Posts: 7,821	agree....call centers are becoming a business of the past in the USA.... Mr. Romance __________________ Free Leads Program now paying up to $6 Gerard-Director of Global Sales Sign up Here: CamStarCash Check out: FreeCamStars ICQ: 330 662 299 gerard at freecamstars . com

08-01-2006, 03:46 PM	#15
Daruma Confirmed User Join Date: Nov 2002 Location: PandaLand™ Posts: 3,494	last time I was on the phone with customer service I got to talk with Tom Cruise (the Vonage customer service rep) __________________ RIP TD