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Discuss what's fucking going on, and which programs are best and worst. One-time "program" announcements from "established" webmasters are allowed.

 
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Old 07-15-2006, 08:18 AM   #51
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I'm a bit pissed at epass right now, myself. An ATM over-charged me $500 and it took three weeks of emails and calls @ $3.50/minute to their "customer service" to get absolutely nowhere. Sean L. finally jumped in after I bitched in here and even he could only put a 30 day return on it because they couldn't figure shit out with my bank.

Both of my epass cards were gifts from a sponsor, if this is true...it's damn worrisome.

Where the hell is epass themselves to answer this? No offense to Tassy, I adore the woman. But epass corporate needs to step up and earn their fees.
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Old 07-15-2006, 08:28 AM   #52
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fucked up..
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Old 07-15-2006, 08:56 AM   #53
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Quote:
Originally Posted by WarChild
Wow you really missed the point here. Let me try and help.

It sounds like, to me, this is what happened:

Party A (unknown) opens a gift account for party B (bob69). Party B uses the account as normal. At some point, later on, party A has a fraud problem with party C (also unknown).

The complaint is that Bob's account has been blocked for relating to a transaction between two people, neither of which are him.

Do I win a prize?
If that's the case, then that's pretty scary.
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Old 07-15-2006, 09:21 AM   #54
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I think we are misunderstanding the deal. They have an issue with an account. He did something shady. He gave out giftcards and they are holding his gift cards hostage until he cleans up his account.

When you give a gift card they should immidiately remove the funds ot another account but maybe they do not do that???
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Old 07-15-2006, 09:40 AM   #55
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come on guys, tassy just wanted to help... stop teasing

I think WarChild got the point right though...
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Old 07-15-2006, 09:58 AM   #56
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Here is more info I get from Epass:

You account can't be unblocked before the person that gave you your account have paid back a p2p he got from a fraudulent account.

You need to get him to pay back that p2p transfer before we can't unblock your account.

We can't unblock your account until he has sorted out his account.

Just bacause he opened it for me?
Yes because you got the gift account from him.
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Old 07-15-2006, 10:00 AM   #57
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Quote:
Originally Posted by gandalfuy
come on guys, tassy just wanted to help... stop teasing

I think WarChild got the point right though...
Need to wait till next Monday.
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Old 07-15-2006, 10:06 AM   #58
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Need to wait till next Monday.
Yea, you got to love waiting.
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Old 07-15-2006, 10:08 AM   #59
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Quote:
Originally Posted by bob69
Here is more info I get from Epass:

You account can't be unblocked before the person that gave you your account have paid back a p2p he got from a fraudulent account.

You need to get him to pay back that p2p transfer before we can't unblock your account.

We can't unblock your account until he has sorted out his account.

Just bacause he opened it for me?
Yes because you got the gift account from him.
So its a THIRD account down the line that was fraudlulent?

Thats just a joke - I am really looking forward to hearing Epass justify that!
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Old 07-15-2006, 10:08 AM   #60
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I'm glad I opened up mine myself
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Old 07-15-2006, 10:22 AM   #61
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The broken English comment was very unprofessional and a poor excuse for not understanding his comments as pretty much everyone else got the picture just fine.

Many on this board, myself included, can only speak and write English fluently and give shit to posts that aren't 100% perfect grammar and spelling. I think that is part of the GFY thing.

However, when dealing with someone in a professional capacity, I would never dream of disrespecting them by insulting their English language proficiency. This is especially true of European Webmasters who are often proficient in at least two languages.

Last edited by OzMan; 07-15-2006 at 10:23 AM..
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Old 07-15-2006, 10:30 AM   #62
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never used epass because none of my cards were good for them, although their sign up process had web server errors at the end; the cards were accepted anywhere else online and offline. so whatever.

sucks that epass looks more like paypal these days. both companies will take a huge hit if another alternative comes up. 2c's
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Old 07-15-2006, 10:44 AM   #63
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it sucks....
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Old 07-15-2006, 10:45 AM   #64
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Well all this trouble also isn't so good for the people receiving money.
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Old 07-15-2006, 11:05 AM   #65
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Let me explain how I'm understanding it for all those still confused.

Epassporte Cardholder A = The guy that gifted bob69 with a card.
Epassporte Cardholder B = Bob69 (the 'gift card')
Epassporte Cardholder C = Fraudulent P2P funder.


So Cardholder A gifts Cardholder B (bob69) with a card. Now they probably have nothing to do with eachother for a year and one day, Cardholder A receives money from a so called Cardholder C. Cardholder A goes to the ATM, withdraws his cash and is happy go lucky not knowing what's going on.

Meanwhile - Epassporte gets a report of fraud on the funds from Cardholder C. They go on the account from Cardholder A and there's no money there to reverse the transaction. So what do they do? They go on Cardholder B's account and hold his money hostage until 'he' can track down Cardholder A to get him to fund his account to cover the overdraft - regardless on whether these two know eachother or are still in contact.

NOW let's just imagine that Cardholder A, no longer uses his account, disappeared, died or doesn't have the funds or the will to take the loss for a fraud that Cardholder C committed, how on earth does that make Cardholder B responsible for everyone else's misuse of the card and their failure to respect their cardholder agreement with Epassporte?
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Old 07-15-2006, 11:35 AM   #66
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Remember guys there is two sides to every story.
ePassporte hasn't posted in this thread yet and until you get both sides story you shouldn't pass judgement.
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Old 07-15-2006, 11:38 AM   #67
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I swear they make up the rules as they go along - but it does sound a lot like these new onling gambling rules made to stop money laundering...but still...
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Old 07-15-2006, 11:41 AM   #68
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Quote:
Originally Posted by Verbal Kint
Remember guys there is two sides to every story.
ePassporte hasn't posted in this thread yet and until you get both sides story you shouldn't pass judgement.
Now if he's proved who 'he' is, it's not his responsibility to find or prove that he's neither Cardholder A or C & his funds should be immediately released.

That's the logic, now how they actually resolve this is another issue all together.
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Old 07-15-2006, 11:51 AM   #69
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Originally Posted by TopBucksTrixxxia
Now if he's proved who 'he' is, it's not his responsibility to find or prove that he's neither Cardholder A or C & his funds should be immediately released.

That's the logic, now how they actually resolve this is another issue all together.
The poor guy, in what must be desperation, even offered to PAY for the fraud out of his balance, so long as he could have access to his remianing balance afterwards.

Bob, don't let them take any money from you. Also, you need to contact Keyser, he'll get you sorted out.
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Old 07-15-2006, 11:53 AM   #70
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Originally Posted by WarChild
The poor guy, in what must be desperation, even offered to PAY for the fraud out of his balance, so long as he could have access to his remianing balance afterwards.

Bob, don't let them take any money from you. Also, you need to contact Keyser, he'll get you sorted out.
I don't know bob but I'd like this clear since I have given gift cards out and don't want anyone to know of anything going on with my account or be responsible for it.
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Old 07-15-2006, 11:59 AM   #71
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Quote:
Originally Posted by TopBucksTrixxxia
I don't know bob but I'd like this clear since I have given gift cards out and don't want anyone to know of anything going on with my account or be responsible for it.
I have to admit that is my concern - I have opened 8 or 9 accounts for others (including a couple for GFYers) and now I feel responsible for thier money!

Not good at all.
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Old 07-15-2006, 12:11 PM   #72
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I'm glad I opened up mine myself
Me too.

Sounds like epass is turning into Paypal..
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Old 07-15-2006, 12:36 PM   #73
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Me too.

Sounds like epass is turning into Paypal..
sometimes i think paypal is better
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Old 07-15-2006, 01:51 PM   #74
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wtf........i have a gift account too, didnt know about that :\
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Old 07-15-2006, 02:16 PM   #75
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Sent this thread via eMail to higher pos. at ePass to look into it, as I would really like to know myself what truth is into this...

No offense bob69 I just want this confirmed or denied from higher positions.

ch33rs,
Steve
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Old 07-15-2006, 02:18 PM   #76
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Quote:
Originally Posted by tASSy
please contact me via ICQ listed below to resolve this issue. ePassporte didn't get to "keep" your $1200, the person who frauded you in a personal transaction did. at least that's what it sounds like from your thread in broken english. if you send me an ICQ i can get further info from you and be of more assistance. thanks.
They pay you to insult your international customers?

I've always thought very highly of you and you come across as a very caring, open-minded and intelligent individual. The comment about your customer's broken english was gratuitous and unnecessary.
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Old 07-15-2006, 02:25 PM   #77
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Quote:
Originally Posted by KrisKross
They pay you to insult your international customers?

I've always thought very highly of you and you come across as a very caring, open-minded and intelligent individual. The comment about your customer's broken english was gratuitous and unnecessary.
That remark struck a nerve with me as well. I'm a non-us webmaster and I use epassporte for all payments. Give the man the respect he deserves and answer his issue in a more professional manner.

Hope you don't have difficulty reading this post.
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Old 07-15-2006, 02:25 PM   #78
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Quote:
Originally Posted by KrisKross
They pay you to insult your international customers?

I've always thought very highly of you and you come across as a very caring, open-minded and intelligent individual. The comment about your customer's broken english was gratuitous and unnecessary.
I'm quite sure tASSy did'nt mean to come across rude or offensive.

Her wording was'nt the best, but nobody is perfect...

At least she is trying to help.
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Old 07-15-2006, 02:31 PM   #79
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Tassy can look after herself - you dont take a job as GFY's Epass rep if you cant take some heat.....

So lets lets hear it bitch!!
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Old 07-15-2006, 02:34 PM   #80
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hmm so no gift accounts I guess

Im sure itll be solved these guys wont keep 1200
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Old 07-15-2006, 03:05 PM   #81
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this thread sucks.... tassy got tko on the first post haha
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Old 07-15-2006, 03:09 PM   #82
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yeah the whole broken engrish slurr is a DEFINITE nono for a CUSTOMER SERVICE REP, wouldnt you think?
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Old 07-15-2006, 03:13 PM   #83
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Come on guys... we all know she wasn't hired for her Cutomer Service skills
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Old 07-15-2006, 03:21 PM   #84
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Quote:
Originally Posted by WarChild
Wow you really missed the point here. Let me try and help.

It sounds like, to me, this is what happened:

Party A (unknown) opens a gift account for party B (bob69). Party B uses the account as normal. At some point, later on, party A has a fraud problem with party C (also unknown).

The complaint is that Bob's account has been blocked for relating to a transaction between two people, neither of which are him.

Do I win a prize?
i'm not passing out prizes, but yes, i got the same thing out of the original post that you did.

my main point is that he should contact me directly so i can ask him questions about his account and situation so i can investigate further for him and resolve it.

i said contact me via ICQ bcause it is:

a.) hard to understand in a board thread exactly what each individual customer needs especially if they're already frustrated and upset (rightfully so or otherwise).

b.) is much more efficient to chat via ICQ (if they're concerned about time delaying their access to their funds, as i assume most customers want to have their money available to them asap).

c.) doubtful bob wants to post his personal info on this board.
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Old 07-15-2006, 03:28 PM   #85
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i said contact me via ICQ bcause it is...
Valid reasons, but this is obviously an issue with wider implications affecting a lot of EP users. So while you are dealing the specifics offline, can you clarify the position for the rest of us?

If the issuer of a gift account is involved in a problem with a third party, will the people to whom that person issued gift accounts be, in effect, held hostage?
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Old 07-15-2006, 03:28 PM   #86
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Quote:
Originally Posted by KrisKross
They pay you to insult your international customers?

I've always thought very highly of you and you come across as a very caring, open-minded and intelligent individual. The comment about your customer's broken english was gratuitous and unnecessary.
i apologise if this was taken as an insult, it was NOT meant as such. again, to clarify, my point is it's hard to get issues resolved on GFY for an ePassporte client because things can be misread, misconstrued, misunderstood, etc. and especially when they're writing in english as a second language.

text and tone are totally misinterpreted often. this would all be cleared up more quickly were he to just ICQ me. again, i apologise to bob if he feels i was insulting him for being from a different country. that certainly wasn't my intent.
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Old 07-15-2006, 03:33 PM   #87
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Quote:
Originally Posted by jayeff
Valid reasons, but this is obviously an issue with wider implications affecting a lot of EP users. So while you are dealing the specifics offline, can you clarify the position for the rest of us?

If the issuer of a gift account is involved in a problem with a third party, will the people to whom that person issued gift accounts be, in effect, held hostage?
not held hostage, but if fraud is suspected, accounts associated with the frauding parties will be put on hold so that we can invegstigate the fraud and keep your money safe within your account so that the aforementioned frauder can't possibly take your money even if they somehow get access to your account. it's a way to protect your funds.
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Old 07-15-2006, 03:36 PM   #88
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Hey Tass - are my referals in danger of having money 'suspended' if I recieve money from a third party that is under suspicion?

If so - what level will it stop at? - I have a "flashcash" account - if someone sends them a bad transaction will my - and my sub-accounts be suspended?
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Old 07-15-2006, 03:37 PM   #89
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Quote:
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Come on guys... we all know she wasn't hired for her Cutomer Service skills
you're almost correct. i was hired for my marketing skills. i work with the marketing division of ePassporte, in case you were wondering.

i am happy to talk to webmasters individually via ICQ, once again.
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Old 07-15-2006, 03:41 PM   #90
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this thread demands answers
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Old 07-15-2006, 03:48 PM   #91
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Originally Posted by tASSy
not held hostage, but if fraud is suspected, accounts associated with the frauding parties will be put on hold
Can you explain the practical difference between "held hostage" and "put on hold"?

My own account is a gift account. I'm sitting here wondering how could I possibly prove the negative, that I was not in any way associated with a fraud committed by someone else with whom my issuer did business. So in practise, were that to happen, my account would be suspended at your discretion for as long as you saw fit and there isn't a damn thing I could do about it.
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Old 07-15-2006, 03:54 PM   #92
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Quote:
Originally Posted by damian2001
Hey Tass - are my referals in danger of having money 'suspended' if I recieve money from a third party that is under suspicion?

If so - what level will it stop at? - I have a "flashcash" account - if someone sends them a bad transaction will my - and my sub-accounts be suspended?
If there is a part of my question you dont understand then feel free to ask me - it really is a complicated issue.
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Old 07-15-2006, 04:16 PM   #93
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Quote:
Originally Posted by damian2001
Hey Tass - are my referals in danger of having money 'suspended' if I recieve money from a third party that is under suspicion?

If so - what level will it stop at? - I have a "flashcash" account - if someone sends them a bad transaction will my - and my sub-accounts be suspended?
If anyone has a way of simplifying my question for Tassy then please feel free......

This is cold hard cash we are talking about - even worse - this is MY cold hard cash we are talking about
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Old 07-15-2006, 04:25 PM   #94
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OK guys stop the drama.
There is a difference between affiliate accounts and gift accounts.
There are 3 different types of accounts.

1. Personal accounts - opened by the card holder himself via CC or bankaccount.
2. Affiliate accounts - opened by a sponsor (business accounts).
3. Gift accounts - opened by a personal account.


I have been dealing with bob69's account and since we are still investigating the issue I neither can or will comment on it, other than he had a gift account like he said himself.

If anyone have any questions about gift/affiliate/personal accounts I will be more than happy to answer them but not in this thread, please contact me via email or ICQ and I will answer any questions you have.
Its 1am here now so I am off to bed but if you send me your questions I will answer them tomorrow or on Monday at the lastests.

Regardless of what you think there are some very specific reasons to why we block accounts and accounts are blocked both for you security as a card holder and ours.

Have a nice weekend everyone I will answer any questions sent to me tomorrow and Monday.
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Old 07-15-2006, 04:34 PM   #95
Damian_Maxcash
So Fucking Banned
 
Join Date: Oct 2002
Location: MaxCash.com
Posts: 12,745
Quote:
Originally Posted by Keyser Soze
OK guys stop the drama.
There is a difference between affiliate accounts and gift accounts.
There are 3 different types of accounts.

1. Personal accounts - opened by the card holder himself via CC or bankaccount.
2. Affiliate accounts - opened by a sponsor (business accounts).
3. Gift accounts - opened by a personal account.


I have been dealing with bob69's account and since we are still investigating the issue I neither can or will comment on it, other than he had a gift account like he said himself.

If anyone have any questions about gift/affiliate/personal accounts I will be more than happy to answer them but not in this thread, please contact me via email or ICQ and I will answer any questions you have.
Its 1am here now so I am off to bed but if you send me your questions I will answer them tomorrow or on Monday at the lastests.

Regardless of what you think there are some very specific reasons to why we block accounts and accounts are blocked both for you security as a card holder and ours.

Have a nice weekend everyone I will answer any questions sent to me tomorrow and Monday.

So what are the differences between these acounts? What are the rules - are my sub accounts safe?

No fucking way do you go to bed!! What the hell are you talking about? You pass it on to your next in line

Last edited by Damian_Maxcash; 07-15-2006 at 04:36 PM..
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Old 07-15-2006, 04:39 PM   #96
polish_aristocrat
Too lazy to set a custom title
 
Join Date: Jul 2002
Posts: 40,377
Quote:
Originally Posted by damian2001

No fucking way do you go to bed!!


9/10.... this time
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Old 07-15-2006, 04:41 PM   #97
Michael O
More Cowbell
 
Industry Role:
Join Date: Jul 2001
Location: Nakhom Nowhere
Posts: 10,607
Quote:
Originally Posted by damian2001
So what are the differences between these acounts? What are the rules - are my sub accounts safe?

No fucking way do you go to bed!! What the hell are you talking about? You pass it on to your next in line
Next in line is CS you can contact them at [email protected] or via telephone:
# From US Toll-Free: 1 (877) EPASS90 [1 (877) 372-7790]
# International and US: 1 (310) 301-2001

Like I said if you have any questions please contact me via ICQ or email.
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Old 07-15-2006, 04:55 PM   #98
BoyAlley
So Fucking Gay
 
Join Date: Nov 2004
Posts: 19,714
I think this about sums up the situation:

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Old 07-15-2006, 05:00 PM   #99
xpics
Registered User
 
Join Date: Nov 2005
Posts: 136
Keyser Soze, your reputation here is solid as a rock. With customer reps like him I know my cash is in safe hands.
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Old 07-15-2006, 05:06 PM   #100
XxXotic
Confirmed User
 
Join Date: Jun 2002
Location: Da Swamps
Posts: 8,500
Quote:
Originally Posted by tASSy
please contact me via ICQ listed below to resolve this issue. ePassporte didn't get to "keep" your $1200, the person who frauded you in a personal transaction did. at least that's what it sounds like from your thread in broken english. if you send me an ICQ i can get further info from you and be of more assistance. thanks.
will ICQ magically make his english better or something?
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