|
|
|
|
||||
|
Welcome to the GoFuckYourself.com - Adult Webmaster Forum forums. You are currently viewing our boards as a guest which gives you limited access to view most discussions and access our other features. By joining our free community you will have access to post topics, communicate privately with other members (PM), respond to polls, upload content and access many other special features. Registration is fast, simple and absolutely free so please, join our community today! If you have any problems with the registration process or your account login, please contact us. |
 |
|
|||||||
| Discuss what's fucking going on, and which programs are best and worst. One-time "program" announcements from "established" webmasters are allowed. |
|
|
Thread Tools |
05-14-2006, 08:16 PM
|
#1 |
|
Confirmed User
Industry Role:
Join Date: Dec 2002
Posts: 1,605
|
Phatservers Support On Sundays Sucks
There's absolutely no support on a Sunday.
Try having your sites down for the third time this week. That makes 18 hours downtime so far this week for my sites and still counting. Their support used to be good but sucks now. |
|
|
|
05-14-2006, 08:16 PM
|
#2 |
|
Confirmed User
Join Date: Nov 2004
Location: Southern CA
Posts: 2,466
|
Have you tried calling them? They are known for REALLY good support. Try contacting Sly, too, he's on here a lot.
|
|
|
|
|
05-14-2006, 08:19 PM
|
#3 |
|
Reach for those stars!
Industry Role:
Join Date: Apr 2003
Location: Vancouver, BC
Posts: 17,991
|
Very strange.. I've always had success with their support no matter what day or hour.
__________________
email: [email protected] |
|
|
|
|
05-14-2006, 08:20 PM
|
#4 |
|
Let's do some business!
Industry Role:
Join Date: Sep 2004
Location: Austin, TX
Posts: 31,348
|
Please email me at [email protected] or ICQ me at 147479144 and I'll get your problem handled ASAP. Also, please give me any details you can about the problem.
__________________
Vacares - Web Hosting, Domains, O365, Security & More - Paxum and BTC Accepted Windows VPS now available Great for TSS, Nifty Stats, remote work, virtual assistants, etc. Click here for more details. |
|
|
|
05-14-2006, 08:31 PM
|
#5 |
|
Let's do some business!
Industry Role:
Join Date: Sep 2004
Location: Austin, TX
Posts: 31,348
|
Ok, I just spoke with tech. Your issues have already been handled today unless there's something else you're referring to? If so, please email support or myself.
__________________
Vacares - Web Hosting, Domains, O365, Security & More - Paxum and BTC Accepted Windows VPS now available Great for TSS, Nifty Stats, remote work, virtual assistants, etc. Click here for more details. |
|
|
|
|
05-14-2006, 09:55 PM
|
#6 |
|
Confirmed User
Join Date: Feb 2001
Location: Here
Posts: 1,548
|
Being that this will be archived and needs the record set straight.
Checked with my techs and looked through logs. Request came in at 1:21pm to check out, and was fixed by 1:30 pm. I think that is about 9 minutes to fix? not sure what sucks about that. The first email wasn't even from you? it was from a friend who said he was watching your sites for you? maybe that is why you didn't get the response? Tech on shift was on it before that email even came from your friend as our monitoring system let them know. Im sorry you didn't get an email back saying it was fixed not sure why that is but the fact of the matter is that it was fixed in 9 minutes. Over 40 support tickets were processed today without incident and again sorry you didnt get a response, but we do NOT let our clients hang for hours like that, never have and never will. I'll send you an email as well, again my apologies for you not getting that email telling you it was fixed.. |
|
|
|
|
05-14-2006, 10:25 PM
|
#7 |
|
Confirmed User
Join Date: Sep 2003
Location: Los Angeles
Posts: 5,208
|
phatservers has the best support ever
|
|
|
|
