lol AFF complaint.. - GoFuckYourself.com

SmokeyTheBear · 04-15-2006, 01:56 AM

CUT FROM friendfinder complaint forum.. some people spend way too much time on the internet ( me included )

------------------------------------------------------
I joined KFF last year in hopes to meet cool people. I followed up joining AznFF and Iff.

The experience with the Customer Service Reps at Friend Finder have been atrocious. They refuse to comply with their own protocol especially when the errors made are their own. They also make attempts to double talk at the exspense of the member on personal feelings..

While I was a paying member I was harrassed in chat by someone who was immediately banned for his derogatory and vulgar namecalling. PortugueseLove a Customer Service rep saught to make sure the banment was in place. She saw that he came in and harrassed me for no reason and there fore he was banned even though I argued with him back.

Months had passed and there was a similar situation. But this time I was harrassed by someone who was african american. All things changed and customer service began to walk on eggshells. I argued back to the customer service reps who wanted to ban me too since the situation was almost exact to the one in the past. The person came in and attacked the only female in chat at the time. He used racist and derogatory and vulgar remarks.

I immediately felt alone. I paid for my account and he came in insulting my race, my size and me being female. He said derogatory things about me without me saying anything to him and yet here I was facing banment cause I argued with him back. I debated tooth and nail with customer service and with the heads of customer serivce and his words were as a woman I should expect these things and take the harrasment with a grain of salt.

I was shocked at this.

Ever since then the customer service rep has been watching my account trying to demerit me and throwing me off the site even though the harrasment person left.

I had blogged about a situation on another site. And they sent me a terms of service violation email stating that I had engaged in the harassment of another member through Blogging.

When I called to show them there was no such offense the customer service rep "Hermann" yelled at me and screamed I wouldnt let him talk. I was silent on the other end wondering why he was screaming at me. The only thing I could think of is he wanted to note me as a argumentative caller. He kept saying how my blog was racist and he offered to read it for me. When I said please do he said "Well its kinda long ...ehhhh"

When I explained to him that my blog had no relation to the site in question there for there is no member being harrassed he would not speak to me only read from a paper on how I need to take the demerit. When I asked to speak to a supervisor he was also yelling at me and hung up on me. I called back and asked why and he was very polite. I asked him why he hung up and he said he dropped the phone and it landed on the reciever.

I began explaining to him that there was no tos violation. He tried to find a coralation between the blog and tos and could not. He left me on the phone for 2 hours and made 3 other customer reps read it when he finally got to me he said the title was offensive to italianamericans (yet im italian american)????

After that I asked him aboutb blog posting protocol. Blogs are approved by customer service before they can be read by the public. I asked why was my blog approved by his customer service in the first place if it was so in violation of TOS? Especially when it was made a issue 3 days after posting and other members have conversed on it. He said it was human error. I realized that he was targeting my account.

He wanted the BLOG approved so he could ban me. I find this practice really unprofessional.

I called up Natalie Cedeno, who said her hands are tied because the customer service head will not give this case up.. although she read the blog in question and it was not offensive. She wanted me to take the demerit when I said I refuse too cause customer service will only try to demerit my account again.

I trully believe as a Woman I am getting a unfair shake and being labled at ff. I have saught to email the CEO at his homesite and I have contacted the BBB cause I believe that the customer service rep is not giving me fairness. Especially when he had me on the phone for several hours looking for something wrong.

Simply they sent me something saying that I "engaged in the harassment of another member through our Blog Feature" Without that ever happening.

To get through to their customer service you have to wait until pst time. On top of that you need to wait till they answer which takes over 15 rings. Then you get to a CSR and they all say something different.

I had called them up on other issues when blogs and announcments were denied. No one ever had the correct information.

Friend Finder is a messy network. I was a member in good standing with over 350 friends and this had to happen.

Carla
New York, New York
U.S.A.

SmokeyTheBear · 04-15-2006, 02:00 AM

bwaha this guy has a bone to pick lol http://www.ripoffreport.com/reports/ripoff119734.htm

Tapaz · 04-15-2006, 02:44 AM

Oh shit...

MontrealPimp · 04-15-2006, 03:00 AM

Quote:

Originally Posted by SmokeyTheBear

bwaha this guy has a bone to pick lol http://www.ripoffreport.com/reports/ripoff119734.htm

I love the article, is andrew conru , lars?

SmokeyTheBear · 04-15-2006, 03:10 AM

Quote:

Originally Posted by MontrealPimp

I love the article, is andrew conru , lars?

no i think thats the old owner .. thats an old article ...

Webby · 04-15-2006, 03:26 AM

Classic surfer bullshit Smokey!!!

A friend in adult biz in the EU collected 1000's of customer letters over some years - they covered everything from complaints to "letters of adoration" over some fictious girls he used to "front up" magazines.

He then wrote a stage play based on them - and it's now playing at a theater in cental London and keeping the audience rolling in laughter.

SmokeyTheBear · 04-15-2006, 03:37 AM

Quote:

Originally Posted by Webby

Classic surfer bullshit Smokey!!!

A friend in adult biz in the EU collected 1000's of customer letters over some years - they covered everything from complaints to "letters of adoration" over some fictious girls he used to "front up" magazines.

He then wrote a stage play based on them - and it's now playing at a theater in cental London and keeping the audience rolling in laughter.

that might be worth watching

Webby · 04-15-2006, 04:02 AM

Quote:

Originally Posted by SmokeyTheBear

that might be worth watching

It's just too funny shit... especially when ya think these guys are serious and probably make up an element of the audience. Stuff like..

"dear cindy,
i really like your pics in edition 433 of cumsluts galore, especially the black silky panties you wore on page 37. i hope you don't mind me asking, but if you still have these panties, i would like to buy them from you. i don't mind if you have not washed them......"

"Dear Mandy,
I look forward every month to buying your magazine and this month's edition was the best. You said in the readers letters section that you live near X and wondered if we could meet up at the rail station some evening for a chat. I'd really like you to wear these thigh length boots with stilletto heels and it would be really hot if you could kick me as hard as you can in the groin......"

I used to collect this crap for amusement and we used to pin them up on a wall. It was then we noticed the vast majority of these weirdo letters were always written in red ink. Obvious if ya want to be totally equipped as a real pervert - get a box of red pens.

Hey You . . . I Know You! · 04-15-2006, 05:18 AM

I hate people who complain! Bad service bites my nutsack.

Webby · 04-15-2006, 05:31 AM

Quote:

Originally Posted by Hey You . . . I Know You!

I hate people who complain! Bad service bites my nutsack.

Na... love em!! The customer is always right

All ya have to do is "compensate" them my selling a new 6 month subscription at a dramatically reduced (read increased) price to 47 paysites - all with the same membership content.

04-15-2006, 01:56 AM	#1
SmokeyTheBear ►SouthOfHeaven Join Date: Jun 2004 Location: PlanetEarth MyBoardRank: GerbilMaster My-Penis-Size: extralarge MyWeapon: Computer Posts: 28,609	lol AFF complaint.. CUT FROM friendfinder complaint forum.. some people spend way too much time on the internet ( me included ) ------------------------------------------------------ I joined KFF last year in hopes to meet cool people. I followed up joining AznFF and Iff. The experience with the Customer Service Reps at Friend Finder have been atrocious. They refuse to comply with their own protocol especially when the errors made are their own. They also make attempts to double talk at the exspense of the member on personal feelings.. While I was a paying member I was harrassed in chat by someone who was immediately banned for his derogatory and vulgar namecalling. PortugueseLove a Customer Service rep saught to make sure the banment was in place. She saw that he came in and harrassed me for no reason and there fore he was banned even though I argued with him back. Months had passed and there was a similar situation. But this time I was harrassed by someone who was african american. All things changed and customer service began to walk on eggshells. I argued back to the customer service reps who wanted to ban me too since the situation was almost exact to the one in the past. The person came in and attacked the only female in chat at the time. He used racist and derogatory and vulgar remarks. I immediately felt alone. I paid for my account and he came in insulting my race, my size and me being female. He said derogatory things about me without me saying anything to him and yet here I was facing banment cause I argued with him back. I debated tooth and nail with customer service and with the heads of customer serivce and his words were as a woman I should expect these things and take the harrasment with a grain of salt. I was shocked at this. Ever since then the customer service rep has been watching my account trying to demerit me and throwing me off the site even though the harrasment person left. I had blogged about a situation on another site. And they sent me a terms of service violation email stating that I had engaged in the harassment of another member through Blogging. When I called to show them there was no such offense the customer service rep "Hermann" yelled at me and screamed I wouldnt let him talk. I was silent on the other end wondering why he was screaming at me. The only thing I could think of is he wanted to note me as a argumentative caller. He kept saying how my blog was racist and he offered to read it for me. When I said please do he said "Well its kinda long ...ehhhh" When I explained to him that my blog had no relation to the site in question there for there is no member being harrassed he would not speak to me only read from a paper on how I need to take the demerit. When I asked to speak to a supervisor he was also yelling at me and hung up on me. I called back and asked why and he was very polite. I asked him why he hung up and he said he dropped the phone and it landed on the reciever. I began explaining to him that there was no tos violation. He tried to find a coralation between the blog and tos and could not. He left me on the phone for 2 hours and made 3 other customer reps read it when he finally got to me he said the title was offensive to italianamericans (yet im italian american)???? After that I asked him aboutb blog posting protocol. Blogs are approved by customer service before they can be read by the public. I asked why was my blog approved by his customer service in the first place if it was so in violation of TOS? Especially when it was made a issue 3 days after posting and other members have conversed on it. He said it was human error. I realized that he was targeting my account. He wanted the BLOG approved so he could ban me. I find this practice really unprofessional. I called up Natalie Cedeno, who said her hands are tied because the customer service head will not give this case up.. although she read the blog in question and it was not offensive. She wanted me to take the demerit when I said I refuse too cause customer service will only try to demerit my account again. I trully believe as a Woman I am getting a unfair shake and being labled at ff. I have saught to email the CEO at his homesite and I have contacted the BBB cause I believe that the customer service rep is not giving me fairness. Especially when he had me on the phone for several hours looking for something wrong. Simply they sent me something saying that I "engaged in the harassment of another member through our Blog Feature" Without that ever happening. To get through to their customer service you have to wait until pst time. On top of that you need to wait till they answer which takes over 15 rings. Then you get to a CSR and they all say something different. I had called them up on other issues when blogs and announcments were denied. No one ever had the correct information. Friend Finder is a messy network. I was a member in good standing with over 350 friends and this had to happen. Carla New York, New York U.S.A. __________________ hatisblack at yahoo.com

04-15-2006, 02:00 AM	#2
SmokeyTheBear ►SouthOfHeaven Join Date: Jun 2004 Location: PlanetEarth MyBoardRank: GerbilMaster My-Penis-Size: extralarge MyWeapon: Computer Posts: 28,609	bwaha this guy has a bone to pick lol http://www.ripoffreport.com/reports/ripoff119734.htm __________________ hatisblack at yahoo.com

04-15-2006, 03:26 AM	#6
Webby Too lazy to set a custom title Join Date: Oct 2002 Location: Far far away - as possible Posts: 14,956	Classic surfer bullshit Smokey!!! A friend in adult biz in the EU collected 1000's of customer letters over some years - they covered everything from complaints to "letters of adoration" over some fictious girls he used to "front up" magazines. He then wrote a stage play based on them - and it's now playing at a theater in cental London and keeping the audience rolling in laughter. __________________ XXX TLD's - Another mosquito to swat.

04-15-2006, 02:44 AM	#3
Tapaz Confirmed User Join Date: Jun 2005 Location: CamCity Posts: 1,745	Oh shit...

04-15-2006, 05:18 AM	#9
Hey You . . . I Know You! Too lazy to set a custom title Join Date: Aug 2004 Posts: 1,908	I hate people who complain! Bad service bites my nutsack.