Anybody Else Having trouble getting a reply from Paycom? - GoFuckYourself.com

Shap · 02-06-2006, 09:15 AM

I've tried Rand. I've tried support. Nothing. No replies for 2 days. Should support for a processing company be impossible on weekends?

Is there a way to get a reply from paycom? Anybody else having this problem?

Shap · 02-06-2006, 09:18 AM

If anybody from Paycom is reading this I'd appreciate some help. I've been 2 months without a sales rep and I have nobody to contact regarding questions etc.

ListYourPorn · 02-06-2006, 09:20 AM

I have a good contact there - drop me a line will fire you over their details -

info - @ - smithsmedia.co.uk :-)

EdgeXXX · 02-06-2006, 09:21 AM

Good Luck, I asked Rand to email me or hit me up on icq last week (in your other post) because we wanted to start doing business with them and I still haven't heard from them.... Interesting way to treat potential new clients

Shap · 02-06-2006, 09:22 AM

Quote:

Originally Posted by EdgeXXX

Good Luck, I asked Rand to email me or hit me up on icq last week (in your other post) because we wanted to start doing business with them and I still haven't heard from them.... Interesting way to treat potential new clients

I emailed him directly. No reply. Great way to treat existing customers as well.

andrej_NDC · 02-06-2006, 09:28 AM

waiting for a reply since january 27

Shap · 02-06-2006, 09:30 AM

Quote:

Originally Posted by andrej_NDC

waiting for a reply since january 27

DAMN, you serious?

natas · 02-06-2006, 09:32 AM

got to report the same here.

I email asking them 3-4 questions, and I get a reply to one of them if I'm lucky

no offence but their support sucks

ListYourPorn · 02-06-2006, 09:36 AM

You guys sure Rand is still with them? I may be worng though I was under the impression he was not.

andrej_NDC · 02-06-2006, 09:38 AM

Quote:

Originally Posted by shap

DAMN, you serious?

yeah

Shap · 02-06-2006, 09:39 AM

Quote:

Originally Posted by ListYourPorn

You guys sure Rand is still with them? I may be worng though I was under the impression he was not.

Chris Mallick isn't with them any more. Rand is one of the owners. He's still there. He provided us with a canned response in the other thread this weekend.

ListYourPorn · 02-06-2006, 09:41 AM

Ok - BTW shap check you mail let me know if you dont get it / cant open the V Card mate

imageman · 02-06-2006, 09:41 AM

Used to be good CS while Amparo was there now she's left its slow. I must say tech support has always been first class for me...

Shap · 02-06-2006, 09:44 AM

Quote:

Originally Posted by imageman

Used to be good CS while Amparo was there now she's left its slow. I must say tech support has always been first class for me...

They lost Amparo and Chris in a short time frame. Did they lose any other key members?

TDF · 02-06-2006, 09:45 AM

chris is on vacation..he will respond soon

jjjay · 02-06-2006, 09:47 AM

Quote:

Originally Posted by TDF

chris is on vacation..he will respond soon

he doesn't have an assistant?

Shap · 02-06-2006, 09:48 AM

Quote:

Originally Posted by TDF

chris is on vacation..he will respond soon

LOL why would chris reply to a paycom situation?

justsexxx · 02-06-2006, 09:48 AM

Last time it took them like 9 days to get back to me...

RogerV · 02-06-2006, 09:52 AM

Quote:

Originally Posted by ListYourPorn

You guys sure Rand is still with them? I may be worng though I was under the impression he was not.

Last time I talked to Rand he was still working there and probably still is. he was very sick the past few days. so i bet he hasnt had time to check mail.

I'm sure he will respond and take care of this

Shap · 02-06-2006, 09:52 AM

Quote:

Originally Posted by justsexxx

Last time it took them like 9 days to get back to me...

you'd think a company that has made as much money as Paycom could afford to staff themselves with people to reply within a week.

Shap · 02-06-2006, 10:17 AM

I can't believe how painful this is to get anything done. Paycom is really a pain in the ass to deal with.

Trixxxia · 02-06-2006, 10:19 AM

Quote:

Originally Posted by shap

I can't believe how painful this is to get anything done. Paycom is really a pain in the ass to deal with.

Shap, hit me up, someone from paycom called me last week I have ICQ email & phone...

Rand · 02-06-2006, 10:25 AM

Hey guys....

YES! I am still at Paycom and I'm not going anywhere.

However, I have been out sick since Thursday of last week and checking email and boards intermittently the last few days. For anyone concerned, I am feeling better and this my first day back in the office for a few days.

SHAP - I'm still going through my email for the last few days but I haven't (yet) seen an email from you. Please re-send it to [email protected] and put "Shap / GFY" in the subject. You will hear back from me today. Or, contact me via ICQ. 20 70 66 243

EdgeXXX - If I'm not mistaken you posted on GFY Saturday asking me to contact you. As I said I'm back in the office now and will contact you today.

Anyone who needs help 24/7/365 can write to [email protected] and get a response usually within one hour or less. If you do not, re-send your email and CC me and I will follow though. Tech support is there for you every minute of every day. And if ever you have an urgent matter which is affecting your ability to process transactions, you can use the Call Me Now feature for emergency help.

http://www.epochsystems.com/support/callmenow.html

Kimmykim · 02-06-2006, 10:26 AM

Rand still works there, he was out sick the end of last week.

Rand · 02-06-2006, 10:28 AM

Also - If you would like to call us, the phone numbers are:

Toll Free: 888-627-3888
Local and Long Distance: 310-827-5880

Shap · 02-06-2006, 10:29 AM

WOOHOO Finally got someone helping me out

Shap · 02-06-2006, 10:30 AM

Just saw your post Rand and just got off with Frank. Working with him to get this all sorted out. I'll forward that email your way.

Trixxxia · 02-06-2006, 10:33 AM

Quote:

Originally Posted by shap

WOOHOO Finally got someone helping me out

Found one of your ICQs and sent you the info

Rand · 02-06-2006, 10:34 AM

Quote:

Originally Posted by shap

Just saw your post Rand and just got off with Frank. Working with him to get this all sorted out. I'll forward that email your way.

I'll be watching for it.

And really, I'm one of the most accessible people at Paycom. You have my ICQ now and I encourage you to use it any time you need my help. I've just been under the weather for the last few days.

Doctor Dre · 02-06-2006, 10:41 AM

Quote:

Originally Posted by shap

you'd think a company that has made as much money as Paycom could afford to staff themselves with people to reply within a week.

On the other side, at least they don't hire idiots.

I've had the chance to meet Rand in mtl and he was totally awesome about answering questions ...gave me a really good impression about paycom.

EdgeXXX · 02-06-2006, 10:44 AM

Quote:

Originally Posted by Rand

Hey guys....

YES! I am still at Paycom and I'm not going anywhere.

However, I have been out sick since Thursday of last week and checking email and boards intermittently the last few days. For anyone concerned, I am feeling better and this my first day back in the office for a few days.

SHAP - I'm still going through my email for the last few days but I haven't (yet) seen an email from you. Please re-send it to [email protected] and put "Shap / GFY" in the subject. You will hear back from me today. Or, contact me via ICQ. 20 70 66 243

EdgeXXX - If I'm not mistaken you posted on GFY Saturday asking me to contact you. As I said I'm back in the office now and will contact you today.

Anyone who needs help 24/7/365 can write to [email protected] and get a response usually within one hour or less. If you do not, re-send your email and CC me and I will follow though. Tech support is there for you every minute of every day. And if ever you have an urgent matter which is affecting your ability to process transactions, you can use the Call Me Now feature for emergency help.

http://www.epochsystems.com/support/callmenow.html

Thank you for responding Rand. I hope you are feeling better and I will wait to hear from you.

Shap · 02-06-2006, 10:46 AM

Quote:

Originally Posted by Rand

I'll be watching for it.

And really, I'm one of the most accessible people at Paycom. You have my ICQ now and I encourage you to use it any time you need my help. I've just been under the weather for the last few days.

Btw Frank is rocking on this. He's really helping out.

Kimmykim · 02-06-2006, 10:58 AM

Quote:

Originally Posted by shap

Btw Frank is rocking on this. He's really helping out.

Frank is fantastic, him moving into sales was a brilliant move for him and the company.

XfactoryOnline · 02-06-2006, 10:58 AM

bump for you, advertisement for me...

V_RocKs · 02-06-2006, 11:09 AM

Quote:

Originally Posted by EdgeXXX

Good Luck, I asked Rand to email me or hit me up on icq last week (in your other post) because we wanted to start doing business with them and I still haven't heard from them.... Interesting way to treat potential new clients

I usually just call them on the phone, ask who is the big man or woman that day and then get shit done...

Rand · 02-06-2006, 06:50 PM

EdgeXXX and Shap....

You've got mail. ;-)

wdsguy · 02-06-2006, 06:51 PM

[email protected] always replies fast to me.

02-06-2006, 09:15 AM	#1
Shap Confirmed User Industry Role: Join Date: May 2001 Posts: 8,313	Anybody Else Having trouble getting a reply from Paycom? I've tried Rand. I've tried support. Nothing. No replies for 2 days. Should support for a processing company be impossible on weekends? Is there a way to get a reply from paycom? Anybody else having this problem?

02-06-2006, 09:20 AM	#3
ListYourPorn Confirmed User Join Date: Jan 2004 Posts: 791	I have a good contact there - drop me a line will fire you over their details - info - @ - smithsmedia.co.uk :-) __________________ Sex Add your sites Click Here

02-06-2006, 09:21 AM	#4
EdgeXXX Confirmed User Join Date: Nov 2005 Location: Secretely plotting a hostile takeover Posts: 5,816	Good Luck, I asked Rand to email me or hit me up on icq last week (in your other post) because we wanted to start doing business with them and I still haven't heard from them.... Interesting way to treat potential new clients __________________ . . . . I have a sig

02-06-2006, 09:36 AM	#9
ListYourPorn Confirmed User Join Date: Jan 2004 Posts: 791	You guys sure Rand is still with them? I may be worng though I was under the impression he was not. __________________ Sex Add your sites Click Here

02-06-2006, 09:41 AM	#12
ListYourPorn Confirmed User Join Date: Jan 2004 Posts: 791	Ok - BTW shap check you mail let me know if you dont get it / cant open the V Card mate __________________ Sex Add your sites Click Here

02-06-2006, 09:18 AM	#2
Shap Confirmed User Industry Role: Join Date: May 2001 Posts: 8,313	If anybody from Paycom is reading this I'd appreciate some help. I've been 2 months without a sales rep and I have nobody to contact regarding questions etc.

02-06-2006, 09:28 AM	#6
andrej_NDC Registered User Industry Role: Join Date: May 2004 Posts: 7,760	waiting for a reply since january 27

02-06-2006, 09:32 AM	#8
natas Confirmed User Join Date: Mar 2002 Location: : unknown Posts: 3,377	got to report the same here. I email asking them 3-4 questions, and I get a reply to one of them if I'm lucky no offence but their support sucks

02-06-2006, 09:41 AM	#13
imageman Confirmed User Join Date: Jun 2003 Posts: 1,938	Used to be good CS while Amparo was there now she's left its slow. I must say tech support has always been first class for me...

02-06-2006, 09:45 AM	#15
TDF Triple OG nigga on GFY Industry Role: Join Date: Mar 2002 Location: in the BP4L family compound Posts: 27,296	chris is on vacation..he will respond soon __________________ Sig heil

02-06-2006, 09:48 AM	#18
justsexxx Too lazy to set a custom title Join Date: Aug 2001 Location: The Netherlands Posts: 13,723	Last time it took them like 9 days to get back to me... __________________ Questions? ICQ: 125184542

02-06-2006, 10:17 AM	#21
Shap Confirmed User Industry Role: Join Date: May 2001 Posts: 8,313	I can't believe how painful this is to get anything done. Paycom is really a pain in the ass to deal with.

02-06-2006, 10:25 AM	#23
Rand Industry Vet Industry Role: Join Date: Jan 2002 Location: Santa Monica, CA Posts: 2,663	Hey guys.... YES! I am still at Paycom and I'm not going anywhere. However, I have been out sick since Thursday of last week and checking email and boards intermittently the last few days. For anyone concerned, I am feeling better and this my first day back in the office for a few days. SHAP - I'm still going through my email for the last few days but I haven't (yet) seen an email from you. Please re-send it to [email protected] and put "Shap / GFY" in the subject. You will hear back from me today. Or, contact me via ICQ. 20 70 66 243 EdgeXXX - If I'm not mistaken you posted on GFY Saturday asking me to contact you. As I said I'm back in the office now and will contact you today. Anyone who needs help 24/7/365 can write to [email protected] and get a response usually within one hour or less. If you do not, re-send your email and CC me and I will follow though. Tech support is there for you every minute of every day. And if ever you have an urgent matter which is affecting your ability to process transactions, you can use the Call Me Now feature for emergency help. http://www.epochsystems.com/support/callmenow.html __________________ -- Rand Payment Industry - Communications - Quality Assurance

02-06-2006, 10:26 AM	#24
Kimmykim bitchslapping zebras!!!!! Industry Role: Join Date: Jun 2001 Location: In a shack by the beach Posts: 16,015	Rand still works there, he was out sick the end of last week.

02-06-2006, 10:28 AM	#25
Rand Industry Vet Industry Role: Join Date: Jan 2002 Location: Santa Monica, CA Posts: 2,663	Also - If you would like to call us, the phone numbers are: Toll Free: 888-627-3888 Local and Long Distance: 310-827-5880 __________________ -- Rand Payment Industry - Communications - Quality Assurance

02-06-2006, 10:29 AM	#26
Shap Confirmed User Industry Role: Join Date: May 2001 Posts: 8,313	WOOHOO Finally got someone helping me out

02-06-2006, 10:30 AM	#27
Shap Confirmed User Industry Role: Join Date: May 2001 Posts: 8,313	Just saw your post Rand and just got off with Frank. Working with him to get this all sorted out. I'll forward that email your way.

02-06-2006, 10:58 AM	#34
XfactoryOnline My posts are basically a brain dump Join Date: Jan 2006 Posts: 78	bump for you, advertisement for me... __________________ SIG TOO BIG! Maximum 120x60 button and no more than 3 text lines of DEFAULT SIZE and COLOR. Unless your sig is for a GFY top banner sponsor, then you may use a 624x80 instead of a 120x60.

02-06-2006, 06:50 PM	#36
Rand Industry Vet Industry Role: Join Date: Jan 2002 Location: Santa Monica, CA Posts: 2,663	EdgeXXX and Shap.... You've got mail. ;-) __________________ -- Rand Payment Industry - Communications - Quality Assurance

02-06-2006, 06:51 PM	#37
wdsguy Ryde or Die Industry Role: Join Date: Dec 2002 Location: California-Shanghai Posts: 19,568	[email protected] always replies fast to me.