Anybody Else Having trouble getting a reply from Paycom?
 

I've tried Rand. I've tried support. Nothing. No replies for 2 days. Should support for a processing company be impossible on weekends?

Is there a way to get a reply from paycom? Anybody else having this problem?

If anybody from Paycom is reading this I'd appreciate some help. I've been 2 months without a sales rep and I have nobody to contact regarding questions etc.

I have a good contact there - drop me a line will fire you over their details -

info - @ - smithsmedia.co.uk :-)

Good Luck, I asked Rand to email me or hit me up on icq last week (in your other post) because we wanted to start doing business with them and I still haven't heard from them.... Interesting way to treat potential new clients :2 cents:

I emailed him directly. No reply. Great way to treat existing customers as well.

waiting for a reply since january 27

DAMN, you serious? :disgust

got to report the same here.

I email asking them 3-4 questions, and I get a reply to one of them if I'm lucky

no offence but their support sucks

You guys sure Rand is still with them? I may be worng though I was under the impression he was not.

yeah :(

Chris Mallick isn't with them any more. Rand is one of the owners. He's still there. He provided us with a canned response in the other thread this weekend.

Ok - BTW shap check you mail let me know if you dont get it / cant open the V Card mate :thumbsup

Used to be good CS while Amparo was there now she's left its slow. I must say tech support has always been first class for me...

They lost Amparo and Chris in a short time frame. Did they lose any other key members?

chris is on vacation..he will respond soon

he doesn't have an assistant?

LOL why would chris reply to a paycom situation?

Last time it took them like 9 days to get back to me...

Last time I talked to Rand he was still working there and probably still is. he was very sick the past few days. so i bet he hasnt had time to check mail.

I'm sure he will respond and take care of this:2 cents:

you'd think a company that has made as much money as Paycom could afford to staff themselves with people to reply within a week.

I can't believe how painful this is to get anything done. Paycom is really a pain in the ass to deal with. :mad:

Shap, hit me up, someone from paycom called me last week I have ICQ email & phone...

Hey guys....

YES! I am still at Paycom and I'm not going anywhere.

However, I have been out sick since Thursday of last week and checking email and boards intermittently the last few days. For anyone concerned, I am feeling better and this my first day back in the office for a few days.


SHAP - I'm still going through my email for the last few days but I haven't (yet) seen an email from you. Please re-send it to [email protected] and put "Shap / GFY" in the subject. You will hear back from me today. Or, contact me via ICQ. 20 70 66 243


EdgeXXX - If I'm not mistaken you posted on GFY Saturday asking me to contact you. As I said I'm back in the office now and will contact you today.

Anyone who needs help 24/7/365 can write to [email protected] and get a response usually within one hour or less. If you do not, re-send your email and CC me and I will follow though. Tech support is there for you every minute of every day. And if ever you have an urgent matter which is affecting your ability to process transactions, you can use the Call Me Now feature for emergency help.

http://www.epochsystems.com/support/callmenow.html

Rand still works there, he was out sick the end of last week.

Also - If you would like to call us, the phone numbers are:

Toll Free: 888-627-3888
Local and Long Distance: 310-827-5880

WOOHOO Finally got someone helping me out :winkwink:

Just saw your post Rand and just got off with Frank. Working with him to get this all sorted out. I'll forward that email your way.

Found one of your ICQs and sent you the info

I'll be watching for it.

And really, I'm one of the most accessible people at Paycom. You have my ICQ now and I encourage you to use it any time you need my help. I've just been under the weather for the last few days.

On the other side, at least they don't hire idiots.

I've had the chance to meet Rand in mtl and he was totally awesome about answering questions ...gave me a really good impression about paycom.

Thank you for responding Rand. I hope you are feeling better and I will wait to hear from you.

Btw Frank is rocking on this. He's really helping out.

Frank is fantastic, him moving into sales was a brilliant move for him and the company.

bump for you, advertisement for me...

I usually just call them on the phone, ask who is the big man or woman that day and then get shit done...

EdgeXXX and Shap....

You've got mail. ;-)

[email protected] always replies fast to me.