stickyfingerz is clearly missing the point, lol

His sig explains that perfectly

Why would anyone want to have a meaningful conversation on the phone with Joel or Chris?? They may be a nice guys, but this ain't some friggin love affair. They also know how to contact their own clients and highlight possible problems.

It's not a clients responsibility to chase hosting companies to find out WTF they are doing. Who actually gives a fuck what they are doing? The interest stopped when they offer a deal and the client pays. From that point the host is "supposed" to provide the service offered under the deal - nothing more, nothing less.

Troels is 100% correct. It's the usual SplitInfinity problems and these are not exactly new and don't simply relate to their ventures into web hosting. I was one who walked with my feet years ago - a leopard rarely changes it's spots and this thread is another confirmation of that. I'll pass on exciting hosting offers from the Host Of The Year.

PS... Don't mean to knock ya Chris, but you seriously need to get a grip on this lot man - and good luck!

Sigh.. :(

They should hire you as support. You would fit right in..

Pull your sig out of your eye and start calling a spade a spade. Just as you bash the bandwaggoners you do the exact same thing by rushing to their defense even when its obvious they are in the wrong. There is simply no excuse for their lack of support and if resolving a situation means they can't respond to support tickets then they are grossly understaffed. You expect people from half way across the world to call Joel's local number to get support? A good host is pro active and lets their customers know the situation and what is being done to resolve. Think of how many of their customers don't read gfy and have no idea why they have been down for 3+ days and can't get an answer to their support ticket.

Every post I read from you all that I can think of is.......RETARD., well also Troll comes to mind as well. :1orglaugh :1orglaugh

In regards to the post saying that we have been down for almost a week thats not true, there are servers that have gone down and then come back up. The main issue is the dns takes a while to change over plus alot of customers do not use our dns so we have to contact them to change this which puts them down even longer. I understand your frustration all of you but really we are doing what we can to keep everyone happy. We had to move everyone it was not an option and we are not running pure cogent bandwidth it is a temp solution till we get all problems fixed. We are running through 11 differet bandwidth providers and that will take affect within the next week or so, so those saying that were scamming and putting people on shit bandwidth to make money it is not true. This is a real situation, and any other hosting company would be going through the same thing if there upstream closed down the data center and the pipe that is going to it. I am sorry for not responding to your emails we are doing the best we can and were trying to get stuff up as fast as we can, and I find getting our customers up first more urgent then sending emails because all that does is delay things. For the comment saying I am talking for chris that is not true he will post when he gets a chance he is working harder then any of us right now and hasnt slept in days. Our dedication is to our customners, and thats why we are trying to get things up. I may not be the best spokes person but I am trying to fill you all in, so if you want to hate go ahead. The break down is we are almost completly done with this transaction, things are getting better and as soon as the routes update you will see some fast kick ass bandwidth. If you have any questions like I said please call me at 858 610 7152 and I will personally take care of you.

I totally agree

Dude is your enter key broken? It's next to impossible to read your replies this
way, I'm not trying to bash you or make you look bad.... :Oh crap

Alot of our customers who are not on gfy have called us and understand the situation that Verio has put us in, and we are responding to tickets as fast as possible but we currently have over 5000 in our inbox, and we are working as fast as possible. Also we are not understaffed we have everyone here even our sales reps here helping us. Rest assure were working as fast as we can :thumbsup

its all about the Service Level Agreement

http://www.verio.com/global-network-...ckbone_sla.cfm

Joel... the fact that you admit to having over 5000 tickets in your inbox and even the sales reps are "helping"(??) is a problem that does suggest understaffing.

If this was accumulated over the last three days, - that's around 360 tickets/hour and unless ya got 24 sets of hands, totally impractical.

If they were accumulated more than three days ago and still in your inbox - there is a bigger problem.

Good luck and hope ya get folks happy asap.

we had alot more in our inbox and its slowly decreasing, all I am saying is moving servers is easy... reconfiguring them to new ips and changing scripts.

Hear ya man and good luck!!! :thumbsup

thx man really apprcate it

Hey Joel whats up?

excellent point.

the "fun" posts some of these guys put out ostensibly for the sake of marketing usually misfire---no one wants to see the guys that are supposed to be detail oriented IT techs as a bunch of partying drunks and assclowns.

every minute my boxes are down i lose $.

i want people who are dead serious about keeping my boxes up 24/7 --- and that is reflected in the demeanor of company mindset.

if i EVER saw the webair bunch doing that i would be gone in a heartbeat.

If you had sent out the same email to all your customers explaining the situation, you wouldn't have 5000 tickets to reply to.

Leaving customers "out in the dark", will cause them to want answers.
Writing that 1 email would have saved you a lot of work, and the customers wouldn't be so pissed.

From what I was told by my host, verio shut down all their data centers in california

Verio is NOT Premium Bandwidth - UUNET/MCI is. :thumbsup

Hundeyyyyy posts