ePassporte - CRAP support - GoFuckYourself.com

Zyber · 10-26-2005, 02:41 AM

Is this company run by monkeys?

I have never tried this bad customer support - EVER !!!

Quote:

Dear Cardholder,

For further assistance, please call our Cardholder Services Center at any
of the phone numbers listed below.

I hope this is helpful and please let me know if I can be of further
assistance.

Regards,
Fernando

ePassporte Cardholder Services
cs AT epassporte DOT com
Toll-Free from US: 1-877-372-7790
International and US: 1-310-301-2001

Quote:

Dear Robots,

Please answer my questions - not with these useless standard answers.

Quote:

Dear Cardholder,

We are unable to locate any record of transactions and/or accounts under
the information you have provided. In order for us to better assist you,
please send your User ID and/or credit/debit card number that is
associated with your account. This would provide us enough information
to
research your situation.

I am looking forward to assisting you.

Regards,
Gus

ePassporte Cardholder Services
cs AT epassporte DOT com
Toll-Free from US: 1-877-372-7790
International and US: 1-310-301-2001

Quote:

Dear Patrick,

Your "Terms & Conditions" explicitely forbids med to disclose my User ID
or credit card information to any person. Look for yourself in section
"V. Protecting Your ePassporte Account".

What other means of identifying do you have?

Please try to look it up with my e-mail address:
[EMAIL REMOVED]

Best regards,
Joni [LASTNAME REMOVED]

Quote:

Dear Cardholder,

We are unable to locate any record of transactions and/or accounts under
the information you have provided. In order for us to better assist you,
please send your User ID and/or credit/debit card number that is
associated with your account. This would provide us enough information
to
research your situation.

I am looking forward to assisting you.

Regards,
Patrick

ePassporte Cardholder Services
cs AT epassporte DOT com
Toll-Free from US: 1-877-372-7790
International and US: 1-310-301-2001

Quote:

Dear ePassporte,

I have just applied for your ePassporte Personal account with the
Virtual Visa + Visa Electron card.

I filled in all my personal information and credit card details.
Then I spent one hour reading your eight pages long Terms & Conditions.

After having accepted the conditions I clicked submit and your
website started processing my credit card.

I got returned to the very first page of the account creation that
I had already filled out but without any welcome messages nor error messages.

Did my account get created, and/or has my credit card been charged?
Do I need to fill out the application again? I want to avoid any
double-transactions.

Thanks in advance.

Joni [LASTNAME REMOVED]

E-mail: [EMAIL REMOVED]

Can someone from ePassporte please solve the issue - apparently your e-mail support is not working !!!!

Zester · 10-26-2005, 04:08 AM

i've seen worse.
theses guys don't have "live help" support on site, they don't have any instant messenger contacts, you got lucky they answered your emails cause they don't answer mine.

call them - it's the only way

SmokeyTheBear · 10-26-2005, 04:16 AM

I think they operate on some sort of reverse motto system " the customer is always wrong "

xclusive · 10-26-2005, 04:35 AM

I would like to say to epass as a member I am sorry that i am always wrong

Project-Shadow · 10-26-2005, 04:57 AM

Just get a sponsor to open up an account for you. Saves the hassle of going through all that crap.

Zyber · 10-26-2005, 05:58 AM

I am sorry to hear that others also experience problems.

Can we get some reply from an ePassporte representative?

Nicky · 10-26-2005, 05:59 AM

You need to call them, only way to get something done

darksoul · 10-26-2005, 06:02 AM

We'll have one epassporte rep comming here with;
"All's fine people"
fuck this, what is wrong with you people do you have that much money
that you dont give a shit about support ?

natas · 10-26-2005, 06:13 AM

Quote:

Originally Posted by Project-Shadow

Just get a sponsor to open up an account for you. Saves the hassle of going through all that crap.

very true

Quote:

Originally Posted by xclusive

I would like to say to epass as a member I am sorry that i am always wrong

cAn_taH · 10-26-2005, 06:32 AM

Hmm, I can´t even login on my epassporte-account..

Screaming · 10-26-2005, 06:34 AM

Thats kinda shitty.

Basic_man · 10-26-2005, 06:37 AM

Quote:

Originally Posted by Zester

i've seen worse.
theses guys don't have "live help" support on site, they don't have any instant messenger contacts, you got lucky they answered your emails cause they don't answer mine.

call them - it's the only way

I had fast support via ICQ..

Veterans Day · 10-26-2005, 06:47 AM

epass should thank the adult community for even being in business

Without the porn people I think at last count they had 17 members

Zyber · 10-26-2005, 09:48 AM

Quote:

Originally Posted by Basic_man

I had fast support via ICQ..

Where did you find their ICQ number? I searched for it but with no luck

DateDoc · 10-26-2005, 09:52 AM

Quote:

Originally Posted by Nicky

You need to call them, only way to get something done

Yup, best way for a quick resolution is the phone. Works everytime.

Kevsh · 10-26-2005, 09:57 AM

Quote:

Originally Posted by Nicky

You need to call them, only way to get something done

I agree. After using their email system to get a withdrawal increase - it was a 3-week time-wasting disaster, to put it mildly - I just call them for everything. They usually answer quick with little hold time and have a call-back service.

Furious_Male · 10-26-2005, 10:00 AM

Quote:

Originally Posted by BusterPorn

Yup, best way for a quick resolution is the phone. Works everytime.

Exactly. I have found email with them is useless. I called them yesterday with an issue and it was solved very fast.

rowan · 10-26-2005, 10:16 AM

I've also had fun with seemingly endless loops of form letter replies. Eventually I ended up forwarding it to Rand to get it resolved.

$tandaman · 10-26-2005, 10:17 AM

Don't want to bash them, but opening a business account with them has taken over 3 weeks.. Looks like changing hands has affected them poorly.

Raven · 10-26-2005, 10:17 AM

I've had no problem with them at all...but I usually call them...that way, when I email them, they know it's coming. They are all very pleasant and helpful.

Doctor Dre · 10-26-2005, 10:27 AM

In the end, they offer a great service to webmaster... but I gotta agree, the support sucks, the limit sucks, and the 30 days hold on CC use sucks diack

tenderobject · 10-26-2005, 10:44 AM

i just sent this link to epass rep. but she didnt replied.

djroof · 10-26-2005, 11:13 AM

sometimes ePass sucks hehehehehe

Zester · 10-26-2005, 11:26 AM

Quote:

Originally Posted by Basic_man

I had fast support via ICQ..

WHAT!? where did you get an ICQ contact ?

Sebo de Macho · 10-26-2005, 11:39 AM

[email protected] <-- hope this would help

shaliza · 10-26-2005, 12:02 PM

Thanks for sending me this link tenderobject.

I want to apologize for the poor customer service you have received. All of the points mentioned above are valid concerns that will be addressed and resolved with our support department. ePassporte is very much involved in the adult webmaster community and we appreciate your feedback as well as your business.

While we work to resolve our support issues, please feel free to contact me directly via email with any issues you may have.

My contact information is below.

Thank You

Dalai lama · 10-26-2005, 12:05 PM

Quote:

Originally Posted by Sebo de Macho

[email protected] <-- hope this would help

I emailed him a couple of times without any reply.

Calvinguy · 10-26-2005, 12:54 PM

Epassporte fucking sucks... I have wrote them 4 times since the 6th. of october and no reply of course.... No luck with shaliza either:

Requested action not taken: mailbox unavailable
Server replied: 550 <[email protected]>: User unknown in local recipient table

Denis_SC · 10-26-2005, 01:01 PM

Quote:

Originally Posted by SmokeyTheBear

I think they operate on some sort of reverse motto system " the customer is always wrong "

Yo . What's up with your Sig ?

P.S. Their Customer Support SUCKS BALLS !!!!

Denis_SC · 10-26-2005, 01:03 PM

Quote:

Originally Posted by Dalai lama

I emailed him a couple of times without any reply.

Same here ...

phonesex · 10-26-2005, 01:07 PM

just call them

OzMan · 10-26-2005, 06:27 PM

I got one... I tried to get gas yasterday with epass, it said "see attendant" or "not authorized" or something.. tried it twice before breaking out a "real" debit card.

Today my balance shows $50 x2 =$100 held for the two attempts that didn't go thru'

Zester · 10-27-2005, 01:19 AM

Quote:

Originally Posted by shaliza

Thanks for sending me this link tenderobject.

I want to apologize for the poor customer service you have received. All of the points mentioned above are valid concerns that will be addressed and resolved with our support department. ePassporte is very much involved in the adult webmaster community and we appreciate your feedback as well as your business.

While we work to resolve our support issues, please feel free to contact me directly via email with any issues you may have.

My contact information is below.

Thank You

Hi

a lot of webmasters in the adult biz are using ICQ as their global communication tool with sponsors, affiliates, other webmasters etc.. and the number 1 use of ICQ for many is support.
for foreign webmasters, instant messeging is in many cases the ONLY method they use.

you should take this into account and step into the real time cyber space.

shaliza · 10-28-2005, 07:19 AM

Quote:

Originally Posted by Calvinguy

Epassporte fucking sucks... I have wrote them 4 times since the 6th. of october and no reply of course.... No luck with shaliza either:

Requested action not taken: mailbox unavailable
Server replied: 550 <[email protected]>: User unknown in local recipient table

It's shaliza.somani at epassporte dot com

Dollarmansteve · 10-28-2005, 08:27 AM

Quote:

Originally Posted by Zester

Hi

a lot of webmasters in the adult biz are using ICQ as their global communication tool with sponsors, affiliates, other webmasters etc.. and the number 1 use of ICQ for many is support.
for foreign webmasters, instant messeging is in many cases the ONLY method they use.

you should take this into account and step into the real time cyber space.

Ummm.. did you look at her sig? The ICQ number is there, captain.

Jollyjoe · 10-28-2005, 08:37 AM

Yep their support sucks...but their system works well.

dcortez · 10-28-2005, 11:05 AM

Quote:

Originally Posted by Project-Shadow

Just get a sponsor to open up an account for you. Saves the hassle of going through all that crap.

Which sponsors are currently offering epass account setup for their affiliates?

I know FlashCash does.

Who else?

-Dino

SmokeyTheBear · 10-28-2005, 11:08 AM

Quote:

Originally Posted by Dollarmansteve

Ummm.. did you look at her sig? The ICQ number is there, captain.

People can change sigs captain

When she first responded in this thread her sig contained an email that bounced and i dont remember seeing an icq number either..

SmokeyTheBear · 10-28-2005, 11:09 AM

Quote:

Originally Posted by shaliza

It's shaliza.somani at epassporte dot com

you should also take the time to read the sig rules

TroubleTonya · 10-28-2005, 11:39 AM

Hope I hope I have better luck with epassporte.com !!

LiveDose · 10-28-2005, 11:43 AM

Quote:

Originally Posted by SmokeyTheBear

I think they operate on some sort of reverse motto system " the customer is always wrong "

hehe

Kevsh · 10-28-2005, 11:45 AM

Has anyone tried applying for an limit increase?

Despite repeatedly telling them, the PDF file they send to your ePass email doesn't open - file is corrupted.

OzMan · 10-28-2005, 11:55 AM

Quote:

Originally Posted by OzMan

I got one... I tried to get gas yasterday with epass, it said "see attendant" or "not authorized" or something.. tried it twice before breaking out a "real" debit card.

Today my balance shows $50 x2 =$100 held for the two attempts that didn't go thru'

update if anyone gives a shit

epass phone support told me to have the gas station fax them something on their letterhead saying they weren't going to charge me for the gas.

lmao can you imagine asking the gas station employee

"ummm my card was declined twice a few days ago, I don't have a receipt as it was declined(there were plenty of funds in there by the way) so ummm could you look up the transactions even though they weren't actually transactions out of the hundreds of people who have put gas here and once you have found them, if you can, can you type a letter on company letterhead saying that you will not charge me"

I think I will wait the couple weeks for them to be hopefully removed

dcortez · 10-28-2005, 02:19 PM

Quote:

Originally Posted by SmokeyTheBear

you should also take the time to read...

What's with my GFY ID in your sig?

uno · 10-28-2005, 05:55 PM

Quote:

Originally Posted by darksoul

We'll have one epassporte rep comming here with;
"All's fine people"
fuck this, what is wrong with you people do you have that much money
that you dont give a shit about support ?

Why should they? People still use them anyway.

Wiredoctor · 10-28-2005, 07:06 PM

This is another typical epassporte blows horror story

llporter · 10-28-2005, 07:26 PM

Whenever I have ever had a problem I pick up the phone and call them. They have been great!!!

directfiesta · 10-28-2005, 08:35 PM

Quote:

Originally Posted by OzMan

update if anyone gives a shit

epass phone support told me to have the gas station fax them something on their letterhead saying they weren't going to charge me for the gas.

lmao can you imagine asking the gas station employee

"ummm my card was declined twice a few days ago, I don't have a receipt as it was declined(there were plenty of funds in there by the way) so ummm could you look up the transactions even though they weren't actually transactions out of the hundreds of people who have put gas here and once you have found them, if you can, can you type a letter on company letterhead saying that you will not charge me"

I think I will wait the couple weeks for them to be hopefully removed

Easton · 10-28-2005, 09:43 PM

maybe affiliates will stop obsessing about epassporte now... LOL

Fetish · 10-28-2005, 10:00 PM

Why not use a regular credit card and avoid all of this BS altogether?

10-26-2005, 04:08 AM	#2
Zester Confirmed User Industry Role: Join Date: Jul 2003 Posts: 5,344	i've seen worse. theses guys don't have "live help" support on site, they don't have any instant messenger contacts, you got lucky they answered your emails cause they don't answer mine. call them - it's the only way __________________ * Mainstream ? $65 per sale * new male contraception Last edited by Zester; 10-26-2005 at 04:09 AM..

10-26-2005, 04:16 AM	#3
SmokeyTheBear ►SouthOfHeaven Join Date: Jun 2004 Location: PlanetEarth MyBoardRank: GerbilMaster My-Penis-Size: extralarge MyWeapon: Computer Posts: 28,609	I think they operate on some sort of reverse motto system " the customer is always wrong " __________________ hatisblack at yahoo.com

10-26-2005, 04:35 AM	#4
xclusive Too lazy to set a custom title Join Date: Apr 2004 Location: Buffalo, NY Posts: 35,218	I would like to say to epass as a member I am sorry that i am always wrong __________________ I support MediumPimpin.com / Shemp's Outlawtgp.com /

10-26-2005, 05:59 AM	#7
Nicky Too lazy to set a custom title Industry Role: Join Date: Mar 2003 Location: Sweden Posts: 30,070	You need to call them, only way to get something done __________________ gfynicky @ gmail.com

10-26-2005, 06:02 AM	#8
darksoul Confirmed User Join Date: Apr 2002 Location: /root/ Posts: 4,997	We'll have one epassporte rep comming here with; "All's fine people" fuck this, what is wrong with you people do you have that much money that you dont give a shit about support ? __________________ 1337 5y54\|)m1n: 157717888 BM-2cUBw4B2fgiYAfjkE7JvWaJMiUXD96n9tN Cambooth

10-26-2005, 04:57 AM	#5
Project-Shadow Confirmed User Industry Role: Join Date: Feb 2003 Posts: 7,340	Just get a sponsor to open up an account for you. Saves the hassle of going through all that crap.

10-26-2005, 05:58 AM	#6
Zyber Confirmed User Industry Role: Join Date: Aug 2001 Posts: 832	I am sorry to hear that others also experience problems. Can we get some reply from an ePassporte representative?

10-26-2005, 06:32 AM	#10
cAn_taH Confirmed User Join Date: Jan 2004 Location: Temporary dislocated Posts: 159	Hmm, I can´t even login on my epassporte-account..

10-26-2005, 06:34 AM	#11
Screaming I can change this!!!!! Join Date: Feb 2004 Posts: 18,972	Thats kinda shitty. __________________

10-26-2005, 06:47 AM	#13
Veterans Day Confirmed User Join Date: Jul 2003 Location: The Windy City Posts: 8,403	epass should thank the adult community for even being in business Without the porn people I think at last count they had 17 members __________________ Build a Massive Traffic Network, Hands FREE, Totally Automated

10-26-2005, 10:16 AM	#18
rowan Too lazy to set a custom title Join Date: Mar 2002 Location: Australia Posts: 17,393	I've also had fun with seemingly endless loops of form letter replies. Eventually I ended up forwarding it to Rand to get it resolved.

10-26-2005, 10:17 AM	#19
$tandaman Pimping 8EZ Industry Role: Join Date: Jun 2001 Location: New Jersey Posts: 3,530	Don't want to bash them, but opening a business account with them has taken over 3 weeks.. Looks like changing hands has affected them poorly. __________________ CentroProfits.com - Make money with 3000+ Models! ModelCentro.com - Multiple award winning hosted CMS designed to run solo model sites, with affiliate program built in. Launch your model site in 24 hrs or less! FanCentro.com - Premium social network for SWs & Fans!

10-26-2005, 10:17 AM	#20
Raven Confirmed User Industry Role: Join Date: Jul 2001 Posts: 6,874	I've had no problem with them at all...but I usually call them...that way, when I email them, they know it's coming. They are all very pleasant and helpful. __________________ Raven ~RETIRED~

10-26-2005, 10:44 AM	#22
tenderobject Need Designs? 312352846 Industry Role: Join Date: Dec 2004 Location: Somewhere Posts: 11,688	i just sent this link to epass rep. but she didnt replied. __________________ NEED DESIGNS?!?

10-26-2005, 11:13 AM	#23
djroof JuicyDevils.gr Owner Industry Role: Join Date: Jan 2004 Location: Greece Posts: 25,415	sometimes ePass sucks hehehehehe

10-26-2005, 11:39 AM	#25
Sebo de Macho Confirmed User Join Date: Sep 2004 Posts: 336	[email protected] <-- hope this would help __________________ Teeny Teen Girls - One of the best free pictures and videos online. WEBMASTER - We offer free hosting and dream submitter sign up now!

10-26-2005, 12:02 PM	#26
shaliza Confirmed User Industry Role: Join Date: Dec 2002 Location: toronto Posts: 548	Thanks for sending me this link tenderobject. I want to apologize for the poor customer service you have received. All of the points mentioned above are valid concerns that will be addressed and resolved with our support department. ePassporte is very much involved in the adult webmaster community and we appreciate your feedback as well as your business. While we work to resolve our support issues, please feel free to contact me directly via email with any issues you may have. My contact information is below. Thank You __________________ Email: shaliza.somani at ePassporte dot com

10-26-2005, 12:54 PM	#28
Calvinguy Confirmed User Join Date: Oct 2002 Location: European Union Posts: 1,752	Epassporte fucking sucks... I have wrote them 4 times since the 6th. of october and no reply of course.... No luck with shaliza either: Requested action not taken: mailbox unavailable Server replied: 550 <[email protected]>: User unknown in local recipient table

10-26-2005, 01:07 PM	#31
phonesex Confirmed User Join Date: Mar 2005 Location: Phone Sex Pays! Believe it! Posts: 3,437	just call them __________________ Phone Sex Pays Make $1.50 a minute! CLICK HERE TO SIGN UP NOW

10-26-2005, 06:27 PM	#32
OzMan Confirmed User Join Date: Sep 2003 Location: Los Begas Posts: 9,162	I got one... I tried to get gas yasterday with epass, it said "see attendant" or "not authorized" or something.. tried it twice before breaking out a "real" debit card. Today my balance shows $50 x2 =$100 held for the two attempts that didn't go thru'

10-28-2005, 08:37 AM	#36
Jollyjoe Confirmed User Join Date: Jul 2004 Location: Canada Posts: 300	Yep their support sucks...but their system works well.

10-28-2005, 11:39 AM	#40
TroubleTonya Confirmed User Join Date: Oct 2005 Location: FunBrunettes Secret Lover Posts: 1,168	Hope I hope I have better luck with epassporte.com !! __________________ Tonya Thomas ICQ #332461141 See Who I Am At AdultWhosWho.com!

10-28-2005, 11:45 AM	#42
Kevsh Confirmed User Join Date: Dec 2004 Location: TO Posts: 8,619	Has anyone tried applying for an limit increase? Despite repeatedly telling them, the PDF file they send to your ePass email doesn't open - file is corrupted.

10-28-2005, 07:06 PM	#46
Wiredoctor Confirmed User Join Date: Dec 2001 Location: The Great USA Posts: 1,632	This is another typical epassporte blows horror story

10-28-2005, 07:26 PM	#47
llporter Confirmed User Join Date: Jul 2005 Location: Boston Posts: 3,221	Whenever I have ever had a problem I pick up the phone and call them. They have been great!!!

10-28-2005, 09:43 PM	#49
Easton Too lazy to set a custom title Industry Role: Join Date: Sep 2002 Location: Phoenix, AZ Posts: 9,825	maybe affiliates will stop obsessing about epassporte now... LOL __________________ New models booked and shot every week... MILFs, pornstars and teens. Girls for every niche and project. Looking for high-quality affordable exclusive content? Check me out at Easton Content for all the details.

10-28-2005, 10:00 PM	#50
Fetish Confirmed User Join Date: Mar 2005 Posts: 823	Why not use a regular credit card and avoid all of this BS altogether?