Is this company run by monkeys?
I have never tried this bad customer support - EVER !!!
Quote:
Dear Cardholder,
For further assistance, please call our Cardholder Services Center at any
of the phone numbers listed below.
I hope this is helpful and please let me know if I can be of further
assistance.
Regards,
Fernando
ePassporte Cardholder Services
cs AT epassporte DOT com
Toll-Free from US: 1-877-372-7790
International and US: 1-310-301-2001
Quote:
Dear Robots,
Please answer my questions - not with these useless standard answers.
Quote:
Dear Cardholder,
We are unable to locate any record of transactions and/or accounts under
the information you have provided. In order for us to better assist you,
please send your User ID and/or credit/debit card number that is
associated with your account. This would provide us enough information
to
research your situation.
I am looking forward to assisting you.
Regards,
Gus
ePassporte Cardholder Services
cs AT epassporte DOT com
Toll-Free from US: 1-877-372-7790
International and US: 1-310-301-2001
Quote:
Dear Patrick,
Your "Terms & Conditions" explicitely forbids med to disclose my User ID
or credit card information to any person. Look for yourself in section
"V. Protecting Your ePassporte Account".
What other means of identifying do you have?
Please try to look it up with my e-mail address:
[EMAIL REMOVED]
Best regards,
Joni [LASTNAME REMOVED]
Quote:
Dear Cardholder,
We are unable to locate any record of transactions and/or accounts under
the information you have provided. In order for us to better assist you,
please send your User ID and/or credit/debit card number that is
associated with your account. This would provide us enough information
to
research your situation.
I am looking forward to assisting you.
Regards,
Patrick
ePassporte Cardholder Services
cs AT epassporte DOT com
Toll-Free from US: 1-877-372-7790
International and US: 1-310-301-2001
Quote:
Dear ePassporte,
I have just applied for your ePassporte Personal account with the
Virtual Visa + Visa Electron card.
I filled in all my personal information and credit card details.
Then I spent one hour reading your eight pages long Terms & Conditions.
After having accepted the conditions I clicked submit and your
website started processing my credit card.
I got returned to the very first page of the account creation that
I had already filled out but without any welcome messages nor error messages.
Did my account get created, and/or has my credit card been charged?
Do I need to fill out the application again? I want to avoid any
double-transactions.
Thanks in advance.
Joni [LASTNAME REMOVED]
E-mail: [EMAIL REMOVED]
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Can someone from ePassporte please solve the issue - apparently your e-mail support is not working !!!!
