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Discuss what's fucking going on, and which programs are best and worst. One-time "program" announcements from "established" webmasters are allowed.

 
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Old 10-08-2005, 09:45 PM   #1
baycouples
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Web-based customer service software?

I'm looking for a web-based service that can manage our customer service emails with. Something like http://liveperson.com/ent/email.asp only web-based.
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Old 10-08-2005, 09:53 PM   #2
justmypulse
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You mean an hosted solution or a script? I'd suggest that you take a look into - kayako.com and cerberusweb.com. I have found both of them to be excellent.
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Old 10-08-2005, 09:54 PM   #3
baycouples
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Hosted solution
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Old 10-08-2005, 09:55 PM   #4
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Both of them offer hosted solutions.
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Old 10-08-2005, 10:15 PM   #5
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dont use the one webair is using cause i think its broke cause no one ever answers it
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Old 10-08-2005, 11:00 PM   #6
Ace_luffy
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Quote:
Originally Posted by justmypulse
You mean an hosted solution or a script? I'd suggest that you take a look into - kayako.com and cerberusweb.com. I have found both of them to be excellent.

thanks for the info.... great script
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Old 10-09-2005, 06:58 PM   #7
baycouples
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I'll check them out very soon. Anybody else has one for me to compare?
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Old 10-09-2005, 08:23 PM   #8
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If you are just looking for a support desk / trouble ticket system, I love pmos. It is simple and free. http://www.h2desk.com/pmos/
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Old 10-10-2005, 03:12 AM   #9
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We just done a custom script based on this (www.propanelsystems.com).

Good luck!
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