Web-based customer service software?

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  • baycouples
    Confirmed User
    • Mar 2004
    • 1341
    #1

    Web-based customer service software?

    I'm looking for a web-based service that can manage our customer service emails with. Something like http://liveperson.com/ent/email.asp only web-based.
    Tags: None
    • justmypulse
      Confirmed User
      • Oct 2004
      • 58
      #2
      You mean an hosted solution or a script? I'd suggest that you take a look into - kayako.com and cerberusweb.com. I have found both of them to be excellent.

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        • baycouples
          Confirmed User
          • Mar 2004
          • 1341
          #3
          Hosted solution

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            • justmypulse
              Confirmed User
              • Oct 2004
              • 58
              #4
              Both of them offer hosted solutions.

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                • fris
                  I have to go potty
                  • Aug 2002
                  • 55749
                  #5
                  dont use the one webair is using cause i think its broke cause no one ever answers it
                  Since 1999: 69 Adult Industry awards for Best Hosting Company and professional excellence.


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                    • Ace_luffy
                      www.creationcrew.com
                      • Feb 2005
                      • 12165
                      #6
                      Originally posted by justmypulse
                      You mean an hosted solution or a script? I'd suggest that you take a look into - kayako.com and cerberusweb.com. I have found both of them to be excellent.

                      thanks for the info.... great script


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                        • baycouples
                          Confirmed User
                          • Mar 2004
                          • 1341
                          #7
                          I'll check them out very soon. Anybody else has one for me to compare?

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                            • TheSaint
                              Confirmed User
                              • Jun 2003
                              • 991
                              #8
                              If you are just looking for a support desk / trouble ticket system, I love pmos. It is simple and free. http://www.h2desk.com/pmos/
                              I have no signature

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                                • absix
                                  Confirmed User
                                  • Aug 2003
                                  • 484
                                  #9
                                  We just done a custom script based on this (www.propanelsystems.com).

                                  Good luck!
                                  ICQ: 59eleven5623, ab at zoig dot com

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