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baycouples

10-08-2005 09:45 PM

Web-based customer service software?

I'm looking for a web-based service that can manage our customer service emails with. Something like http://liveperson.com/ent/email.asp only web-based.

justmypulse

10-08-2005 09:53 PM

You mean an hosted solution or a script? I'd suggest that you take a look into - kayako.com and cerberusweb.com. I have found both of them to be excellent.

baycouples

10-08-2005 09:54 PM

Hosted solution

justmypulse

10-08-2005 09:55 PM

Both of them offer hosted solutions. :)

fris	10-08-2005 10:15 PM

dont use the one webair is using cause i think its broke cause no one ever answers it

Ace_luffy

10-08-2005 11:00 PM

Quote:

Originally Posted by justmypulse

You mean an hosted solution or a script? I'd suggest that you take a look into - kayako.com and cerberusweb.com. I have found both of them to be excellent.

thanks for the info.... great script

baycouples

10-09-2005 06:58 PM

I'll check them out very soon. Anybody else has one for me to compare?

TheSaint

10-09-2005 08:23 PM

If you are just looking for a support desk / trouble ticket system, I love pmos. It is simple and free. http://www.h2desk.com/pmos/

absix

10-10-2005 03:12 AM

We just done a custom script based on this (www.propanelsystems.com).

Good luck!

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