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Old 09-04-2005, 02:21 AM   #1
BastarD
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thanks God I HAD epassporte personal visa.. so..

...so I can always count on motherfuckin few-days waiting till I'll receive response from epassporte.

12 hours ago I sent them email to customer support about my Personal Visa being eaten by one ATM (I typed wrong pin code for 3 times, nevermind, this is what happens when you have 5 credit cards with different pins) and still no response from them. Well I won't call them to 'toll free phone service' coz I'm in Poland and this ain't toll free, it is motherfuckin expensive as hell.

fuck that this is high-priority case, fuck everything, epassporte is epassporte.

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Old 09-04-2005, 02:23 AM   #2
Slap Dot
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They have a phone number....

Use the slider ATMs ;)
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Old 09-04-2005, 02:23 AM   #3
aleck
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i've set the pin code on eP card the same as on the other card i use a lot.
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Old 09-04-2005, 02:27 AM   #4
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Most companies have a 24 hour response time at least for email support.
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Old 09-04-2005, 02:32 AM   #5
BastarD
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Quote:
Originally Posted by potter
Most companies have a 24 hour response time at least for email support.
and most are doing things asap if the email is high priority, and most at least answer within 24hours..
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Old 09-04-2005, 02:35 AM   #6
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Im waiting over a month now for a refund... (retailer never shipped my product)
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Old 09-04-2005, 02:38 AM   #7
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Originally Posted by BastarD
and most are doing things asap if the email is high priority, and most at least answer within 24hours..
Exactly, so you still have 12 hours before you should start complaining about their response time correct?
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Old 09-04-2005, 02:46 AM   #8
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why do you need to call Epass ?

go to the bank who's ATM has eaten your card and get it back.
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Old 09-04-2005, 02:47 AM   #9
DarkJedi
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BTW, they do have 24/7 phone support.

And yes, things do get resolved.
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Old 09-04-2005, 02:58 AM   #10
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Quote:
Originally Posted by DarkJedi
BTW, they do have 24/7 phone support.

And yes, things do get resolved.
he/she said

I'M in Poland and this ain't toll free, it is motherfuckin expensive as hell
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Old 09-04-2005, 03:05 AM   #11
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come on how much is expensive? so ull spend 5$ just do it and stop bitching
and if u dont like it dont use epass. ur right they should of get back to u but still..
get a grip. and if im not mistaken there are few epass reps on this board also , use it.
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Old 09-04-2005, 03:12 AM   #12
DarkJedi
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there is no point to call for epass support.

just go to the bank, show them your ID and get your card back.
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Old 09-04-2005, 03:22 AM   #13
BastarD
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Quote:
Originally Posted by kaktuz
come on how much is expensive? so ull spend 5$ just do it and stop bitching
and if u dont like it dont use epass. ur right they should of get back to u but still..
get a grip. and if im not mistaken there are few epass reps on this board also , use it.
I am not bitching and please stfu if you have no idea what it costs here.



Yes I have another 12 hours, yes this is high priority and it should be answered a lot earlier and resolved, and yes this happens in epassporte all the time, their email support simply is slow. I am not fuckin bitching without a reason.

Quote:
Originally Posted by DarkJedi
there is no point to call for epass support.

just go to the bank, show them your ID and get your card back.
will do that, thanks.
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Old 09-04-2005, 03:27 AM   #14
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in fact eP can't do anything about it. probably visiting the bank on Monday would be the best (and the only) choice.
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Old 09-04-2005, 03:45 AM   #15
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Quote:
Originally Posted by DarkJedi

go to the bank who's ATM has eaten your card and get it back.
Quote:
Originally Posted by DarkJedi

just go to the bank, show them your ID and get your card back.
This is the answer, It is the easiest way by far.
Thats what I would have done before calling Epassporte Support.
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Old 09-04-2005, 03:48 AM   #16
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in fact eP can't do anything about it
Not about that card, but Epassporte could send out a new card.
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Old 09-04-2005, 03:59 AM   #17
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Quote:
Originally Posted by DarkJedi
go to the bank who's ATM has eaten your card and get it back.
What if his card says "Me so horny biatch" ?

I don't know if it possible anymore but in the beginning you could choose your own text on the epassporte card.
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Old 09-04-2005, 04:21 AM   #18
BastarD
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I just hope my card hasn't been cut and destroyed. I've heard about situations when ATM automaticly cuts cc asap in some situations...

Hopefully I will find out everything on Monday.
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Old 09-04-2005, 04:23 AM   #19
BastarD
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Quote:
Originally Posted by Calvinguy
What if his card says "Me so horny biatch" ?

I don't know if it possible anymore but in the beginning you could choose your own text on the epassporte card.
that made me laugh

At least mine isn't the one with fake personal data.
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Old 09-04-2005, 06:49 AM   #20
Tytan
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thats nothing check this out -

Welcome Michael,

You have successfully logged in to your Personal ePassporte account!

ePassporte monitors your account closely to insure that your funds are protected from fraudulent use. Your account has been temporarily suspended, pending our investigation, due to unusual activity.

We apologize for any inconvenience this may cause. Please contact ePassporte as soon as possible.

Regards,
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Old 09-04-2005, 06:52 AM   #21
BastarD
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Quote:
Originally Posted by Tytan
thats nothing check this out -

Welcome Michael,

You have successfully logged in to your Personal ePassporte account!

ePassporte monitors your account closely to insure that your funds are protected from fraudulent use. Your account has been temporarily suspended, pending our investigation, due to unusual activity.

We apologize for any inconvenience this may cause. Please contact ePassporte as soon as possible.

Regards,
well that sucks man, at least I can still use my virtual visa to pay on net.. and you're fucked..
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Old 09-04-2005, 06:57 AM   #22
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LOL due to unusual activity.

jesus fucking christ I make money & withdraw it.


they better unblock me, im still angry.
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Old 09-05-2005, 02:33 AM   #23
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BastarD can you contact me on icq, i live in europe and have some questions about epassporte in this part of the worldlol

icq: 237-962-020
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Old 09-05-2005, 02:52 AM   #24
Dalai lama
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Go to your bank & show them your ID
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Old 09-05-2005, 02:59 AM   #25
potter
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Quote:
Originally Posted by Tytan
thats nothing check this out -

Welcome Michael,

You have successfully logged in to your Personal ePassporte account!

ePassporte monitors your account closely to insure that your funds are protected from fraudulent use. Your account has been temporarily suspended, pending our investigation, due to unusual activity.

We apologize for any inconvenience this may cause. Please contact ePassporte as soon as possible.

Regards,
I don't know why you would be upset about it. I've had numerous of my credit holders and banks give me a ring if my card is being used in another state for strange purchases, or if the pin was entered invalid multiple times. It makes me happy every time they do it too.
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