Imagine if an adult company tried to get away with this. - GoFuckYourself.com

eroswebmaster · 07-30-2005, 10:13 AM

I have a membership to a mainstream site and I was trying to cancel it today.

In order to cancel you have to complete a survery.

However You can't complete the survery because Question #3 doesn't have any radio buttons for you to select your response, so you get put through an endless loop telling you that you must complete the survery in order to cancel.

So now I'm sitting here on hold waiting for some dumb ass operator to handle it for me.

Hornydog4cooter · 07-30-2005, 10:20 AM

i would be pissed

mardigras · 07-30-2005, 10:25 AM

I always hate dealing with RealNetworks. I get the season pass for Big Brother each year, and you can easily sign up with a couple of clicks if you are using the same card from the year before, but to unsubscribe you have to wait on the phone then they apparently aren't allowed to unsubscribe you until they go through several different angles to try to convince you to stay.

AlienQ - BANNED FOR LIFE · 07-30-2005, 10:48 AM

I invented the unsubscribe survey that breaks in 1998.

The FTC hates those.

eroswebmaster · 07-30-2005, 10:48 AM

Quote:

Originally Posted by AlienQ

I invented the unsubscribe survey that breaks in 1999.

The FTC hates those.

WiredGuy · 07-30-2005, 10:52 AM

People always think of adult as being scummy, I think adult is probably cleaner than a lot of mainstream companies and their billing tactics.
WG

detoxed · 07-30-2005, 12:21 PM

Oh I tried to fucking cancel a recurring YAHOO membership... I tried to get out and an error came up saying "We could not process your request, try again later" and it did this for WEEKS. I just did 4 chargebacks to say goodbye

iBanker · 07-30-2005, 12:25 PM

I tried cancelling a Napster Membership 6-7 month ago, I was on the phone for an hour, and while I didn't do a chargeback, I did have to contact my cc Company and have them stop further payments.

tony286 · 07-30-2005, 07:07 PM

I agree the only way to cancel a audible membership is you have to call thme and sit on hold.

fris · 07-30-2005, 09:04 PM

Quote:

Originally Posted by iBanker

I tried cancelling a Napster Membership 6-7 month ago, I was on the phone for an hour, and while I didn't do a chargeback, I did have to contact my cc Company and have them stop further payments.

ya lots of problems. my friend used to work for roxio

EZRhino · 07-30-2005, 10:41 PM

Thats one big reason why I hate mainstream, they can be so fucking crooked

JD · 07-30-2005, 11:14 PM

AOL is the same way. Some dickhead arabic guy named "joe" (bs) tryed for about an hour to get me to keep my membership. Fucker even offered me 6 months for free. Every time I said "NO THANK YOU! CANCEL MY MEMBERSHIP!" he would ignore it and keep talking.

azguy · 07-30-2005, 11:16 PM

Quote:

Originally Posted by mardigras

I always hate dealing with RealNetworks. I get the season pass for Big Brother each year, and you can easily sign up with a couple of clicks if you are using the same card from the year before, but to unsubscribe you have to wait on the phone then they apparently aren't allowed to unsubscribe you until they go through several different angles to try to convince you to stay.

This is so true!

sickbeatz · 07-30-2005, 11:16 PM

Quote:

Originally Posted by WiredGuy

People always think of adult as being scummy, I think adult is probably cleaner than a lot of mainstream companies and their billing tactics.
WG

Dude, I've work for a large cellular company. I sit in a cubical. I won't go into detail about what I do, but I can assure you that you are 100% right.

hydro · 07-30-2005, 11:17 PM

last week i withdrew $20 from my paypal atm to wash my car and when i was checking my statment it showed that the bank one atm charged me $300. I was on the phone for hours with both paypal and bank one, neither wanted to do anything about it

azguy · 07-30-2005, 11:18 PM

Paysites should say a phone verification is necessary and ask the customer to choose when is the best time to call home to complete the membership cancellation

hydro · 07-30-2005, 11:22 PM

Quote:

Originally Posted by azguy

Paysites should say a phone verification is necessary and ask the customer to choose when is the best time to call home to complete the membership cancellation

that'd make for an interesting office phone call

"Uh hi, i'd like to cancel my membership for chubswithjugs.com please"

azguy · 07-30-2005, 11:27 PM

Quote:

Originally Posted by hydro

that'd make for an interesting office phone call

"Uh hi, i'd like to cancel my membership for chubswithjugs.com please"

Yeah, to prevent "unauthorized cancellations" - they must state the full name of the site they wish to cancel

Cum On Her Face, sir

SmokeyTheBear · 07-30-2005, 11:32 PM

Quote:

Originally Posted by azguy

Yeah, to prevent "unauthorized cancellations" - they must state the full name of the site they wish to cancel

Cum On Her Face, sir

Its not so strange , I have directv and i ordered an adult movie and it didnt show up properly , so i called the next day to complain and the girl asked the same question " what was the name of the movie sir ? ".. umm i think it was something like " cum covered teen sluts" haha i felt like such the old pervert LOL

pocketkangaroo · 07-31-2005, 12:42 AM

You guys forget about AOL and their old cancellation policy. In fact, I believe they were sued in a class action lawsuit and lost.

You couldn't cancel online (still don't think you can) and they'd literally put you on hold for an hour or two to cancel. I remember just staying with them because I couldn't stand waiting.

nofx · 07-31-2005, 12:45 AM

Quote:

Originally Posted by SmokeyTheBear

Its not so strange , I have directv and i ordered an adult movie and it didnt show up properly , so i called the next day to complain and the girl asked the same question " what was the name of the movie sir ? ".. umm i think it was something like " cum covered teen sluts" haha i felt like such the old pervert LOL

d00t · 07-31-2005, 04:13 AM

at least we all wise to recurring subscriptions and cancellation methods

07-30-2005, 10:13 AM	#1
eroswebmaster March 1st, 2003 Join Date: Jul 2001 Location: Seat 4 @ Venetian Poker Room Posts: 20,295	Imagine if an adult company tried to get away with this. I have a membership to a mainstream site and I was trying to cancel it today. In order to cancel you have to complete a survery. However You can't complete the survery because Question #3 doesn't have any radio buttons for you to select your response, so you get put through an endless loop telling you that you must complete the survery in order to cancel. So now I'm sitting here on hold waiting for some dumb ass operator to handle it for me. __________________ For rent - ICQ 127-027-910 Click here for more details

07-30-2005, 10:48 AM	#4
AlienQ - BANNED FOR LIFE best designer on GFY Join Date: Mar 2003 Location: IALIEN.COM - High Definition Video and Photographic Productions -ICQ 78943384 Posts: 30,307	I invented the unsubscribe survey that breaks in 1998. The FTC hates those. __________________ NAKED HOSTING FTW!11 I'm On The INSANE PLAN $9.95/mo! \| The Alien Blog Adult News Worth Reading Updated Daily \| Content For Sale! 641 PICS 216 MINUTES OF VIDEO $350.00 \|ICQ: 78943384 \|

07-30-2005, 10:52 AM	#6
WiredGuy Pounding Googlebot Industry Role: Join Date: Aug 2002 Location: Canada Posts: 34,482	People always think of adult as being scummy, I think adult is probably cleaner than a lot of mainstream companies and their billing tactics. WG __________________ I play with Google.

07-30-2005, 12:25 PM	#8
iBanker Confirmed User Join Date: Dec 2004 Location: San Diego, moving to Portland. Posts: 2,758	I tried cancelling a Napster Membership 6-7 month ago, I was on the phone for an hour, and while I didn't do a chargeback, I did have to contact my cc Company and have them stop further payments. __________________ www.JasonandAlex.com Christopher's ICQ: 268-843-170

07-30-2005, 10:20 AM	#2
Hornydog4cooter Confirmed User Join Date: Jan 2005 Posts: 2,859	i would be pissed

07-30-2005, 10:25 AM	#3
mardigras Bon temps! Join Date: Feb 2003 Location: down yonder Posts: 14,194	I always hate dealing with RealNetworks. I get the season pass for Big Brother each year, and you can easily sign up with a couple of clicks if you are using the same card from the year before, but to unsubscribe you have to wait on the phone then they apparently aren't allowed to unsubscribe you until they go through several different angles to try to convince you to stay. __________________ .

07-30-2005, 12:21 PM	#7
detoxed vip member Join Date: Jan 2003 Posts: 17,798	Oh I tried to fucking cancel a recurring YAHOO membership... I tried to get out and an error came up saying "We could not process your request, try again later" and it did this for WEEKS. I just did 4 chargebacks to say goodbye

07-30-2005, 07:07 PM	#9
tony286 lurker Industry Role: Join Date: Aug 2002 Location: atlanta Posts: 57,021	I agree the only way to cancel a audible membership is you have to call thme and sit on hold.

07-30-2005, 10:41 PM	#11
EZRhino Confirmed User Industry Role: Join Date: Jul 2003 Location: couch Posts: 6,258	Thats one big reason why I hate mainstream, they can be so fucking crooked

07-30-2005, 11:14 PM	#12
JD Too lazy to set a custom title Industry Role: Join Date: Sep 2003 Posts: 22,651	AOL is the same way. Some dickhead arabic guy named "joe" (bs) tryed for about an hour to get me to keep my membership. Fucker even offered me 6 months for free. Every time I said "NO THANK YOU! CANCEL MY MEMBERSHIP!" he would ignore it and keep talking.

07-30-2005, 11:17 PM	#15
hydro Confirmed User Join Date: Dec 2003 Location: Dirty 3rd Posts: 4,216	last week i withdrew $20 from my paypal atm to wash my car and when i was checking my statment it showed that the bank one atm charged me $300. I was on the phone for hours with both paypal and bank one, neither wanted to do anything about it

07-30-2005, 11:18 PM	#16
azguy Confirmed User Join Date: Nov 2004 Location: Scottsdale, AZ Posts: 5,167	Paysites should say a phone verification is necessary and ask the customer to choose when is the best time to call home to complete the membership cancellation

07-31-2005, 12:42 AM	#20
pocketkangaroo Confirmed User Join Date: Jan 2005 Location: Chicago, IL Posts: 8,452	You guys forget about AOL and their old cancellation policy. In fact, I believe they were sued in a class action lawsuit and lost. You couldn't cancel online (still don't think you can) and they'd literally put you on hold for an hour or two to cancel. I remember just staying with them because I couldn't stand waiting.

07-31-2005, 04:13 AM	#22
d00t Confirmed User Industry Role: Join Date: Sep 2002 Location: In your mind Posts: 3,766	at least we all wise to recurring subscriptions and cancellation methods