Imagine if an adult company tried to get away with this.
 

I have a membership to a mainstream site and I was trying to cancel it today.

In order to cancel you have to complete a survery.

However You can't complete the survery because Question #3 doesn't have any radio buttons for you to select your response, so you get put through an endless loop telling you that you must complete the survery in order to cancel.

So now I'm sitting here on hold waiting for some dumb ass operator to handle it for me.

i would be pissed :1orglaugh

I always hate dealing with RealNetworks. I get the season pass for Big Brother each year, and you can easily sign up with a couple of clicks if you are using the same card from the year before, but to unsubscribe you have to wait on the phone then they apparently aren't allowed to unsubscribe you until they go through several different angles to try to convince you to stay. :disgust

I invented the unsubscribe survey that breaks in 1998.

The FTC hates those.

:1orglaugh

People always think of adult as being scummy, I think adult is probably cleaner than a lot of mainstream companies and their billing tactics.
WG

Oh I tried to fucking cancel a recurring YAHOO membership... I tried to get out and an error came up saying "We could not process your request, try again later" and it did this for WEEKS. I just did 4 chargebacks to say goodbye

I tried cancelling a Napster Membership 6-7 month ago, I was on the phone for an hour, and while I didn't do a chargeback, I did have to contact my cc Company and have them stop further payments.

I agree the only way to cancel a audible membership is you have to call thme and sit on hold.

ya lots of problems. my friend used to work for roxio

Thats one big reason why I hate mainstream, they can be so fucking crooked

AOL is the same way. Some dickhead arabic guy named "joe" (bs) tryed for about an hour to get me to keep my membership. Fucker even offered me 6 months for free. Every time I said "NO THANK YOU! CANCEL MY MEMBERSHIP!" he would ignore it and keep talking.

:1orglaugh This is so true!

Dude, I've work for a large cellular company. I sit in a cubical. I won't go into detail about what I do, but I can assure you that you are 100% right.

last week i withdrew $20 from my paypal atm to wash my car and when i was checking my statment it showed that the bank one atm charged me $300. I was on the phone for hours with both paypal and bank one, neither wanted to do anything about it

Paysites should say a phone verification is necessary and ask the customer to choose when is the best time to call home to complete the membership cancellation :)

that'd make for an interesting office phone call

"Uh hi, i'd like to cancel my membership for chubswithjugs.com please"

Yeah, to prevent "unauthorized cancellations" - they must state the full name of the site they wish to cancel :1orglaugh Cum On Her Face, sir

Its not so strange , I have directv and i ordered an adult movie and it didnt show up properly , so i called the next day to complain and the girl asked the same question " what was the name of the movie sir ? ".. umm i think it was something like " cum covered teen sluts" haha i felt like such the old pervert LOL

You guys forget about AOL and their old cancellation policy. In fact, I believe they were sued in a class action lawsuit and lost.

You couldn't cancel online (still don't think you can) and they'd literally put you on hold for an hour or two to cancel. I remember just staying with them because I couldn't stand waiting.

:1orglaugh

at least we all wise to recurring subscriptions and cancellation methods :)