OUNIQUE. COM - WTF ? No customer service ? - GoFuckYourself.com

CHMOD · 05-02-2005, 12:02 PM

I hate coming here to get some customer service but hey... What else can I do before asking for a chargeback ?

I bought a couple of videos 2 weeks ago !

My order was processed. I am still waiting for my videos.
( Shipped by CD while all other content providers can FTP them ?! )

1 week later, no content. I Emailed them. No answer.

It's been 2 weeks now. No content, I Emailed them twice since.

NOT EVEN A FUCKING REPLY FROM THEM !

I am very impressed guys !

Now, when will I get my content ?

StuBradley · 05-02-2005, 12:18 PM

Yeah, the no videos via FTP thing is so 90's. Don't see how they stay in business.

adultguus · 05-02-2005, 12:32 PM

Quote:

Originally Posted by CHMOD

I Emailed them twice since

Last time I checked they had live support, may be you should try that.

swedguy · 05-02-2005, 12:36 PM

Odd. I've never had any problems with them before.

CHMOD · 05-02-2005, 01:09 PM

Quote:

Originally Posted by adultguus

Last time I checked they had live support, may be you should try that.

I tried.. I've never seen anybody online there...

billywatson · 05-02-2005, 01:50 PM

Hmm. weird. I spent $990 with them on their Feb sale, and I had NP at all getting my content...did you log in and check your order on their site??

Their ICQ # is 137-899-310...you could also call them I suppose.

CHMOD · 05-02-2005, 01:56 PM

Quote:

Originally Posted by billywatson

Hmm. weird. I spent $990 with them on their Feb sale, and I had NP at all getting my content...did you log in and check your order on their site??

Their ICQ # is 137-899-310...you could also call them I suppose.

Hi,

They're allready in my list. Nobody is ever online on ICQ.
I didn't try to phone them though. I prefer writing as I am not very comfortable having a conversation in english.

mahoney · 05-02-2005, 02:03 PM

maybe they are out of town

Beerbar · 05-02-2005, 02:30 PM

Used them for about a year with no problem, but the last few purchases have been less then satisfied. They're now doing things like listing two sets of the same lady but the two sets are of the same shoot only each has every other shutter click. Haven't used them since.

adultguus · 05-02-2005, 02:58 PM

Quote:

Originally Posted by CHMOD

I tried.. I've never seen anybody online there...

Well, I spoke to them online once, but that was like a year ago. Their service was quick back then.

I also bought a lot of content from them, never content that you say GREAT, but most of it very decent. Never had a problem, but my last purchase was something like 3-4 months ago, so may be they have some probs now.

They have been around for some time, so I wouldn't worry to much if I was you.

05-03-2005, 01:58 AM

Used them quite a few times, but only for pics....... got great and quick service with them!

European Lee · 05-03-2005, 01:59 AM

Their customer service went to shit the same day Don left

Coincidently, http://www.worldwidecontent.com 's customer service improved 100% the same day Don went to work for them

Regards,

Lee

pstation · 05-03-2005, 02:24 AM

maybe the sending via CD's is to cut down on fraud?

BlueWire · 05-03-2005, 02:47 AM

that stinks

The Other Steve · 05-03-2005, 03:28 AM

Quote:

Originally Posted by European Lee

Their customer service went to shit the same day Don left

Coincidently, http://www.worldwidecontent.com 's customer service improved 100% the same day Don went to work for them

Regards,

Lee

Exactly - you could always find Don on live support and he knew how to look after customers.

Since he's been gone all they seem to have done is jack up their prices.

Johny Traffic · 05-03-2005, 05:08 AM

They are sending Videos out on CD because of Acacia and the download streaming issue I beleive.

I know when my vids came they were all in Quicktime format. So if anyone knows how to convert quicktime to mpg please let me know here

Nydahl · 05-03-2005, 06:38 AM

if you buy 50 videos I am sure they would reply

fraggle · 05-03-2005, 06:46 AM

Don leaving to WWC must have been great loss for them but a great aquisition for WWC

CHMOD · 05-03-2005, 01:47 PM

Damn !

Can you beleive this ?

2 weeks after my purchase, a couple of Emails later and even posting here on GFY, still no answer from them !

2 more days and I will chargeback.

SleazyDream · 05-03-2005, 01:48 PM

they've always been good to me

05-02-2005, 12:02 PM	#1
CHMOD Confirmed User Join Date: Jun 2003 Posts: 1,697	OUNIQUE. COM - WTF ? No customer service ? I hate coming here to get some customer service but hey... What else can I do before asking for a chargeback ? I bought a couple of videos 2 weeks ago ! My order was processed. I am still waiting for my videos. ( Shipped by CD while all other content providers can FTP them ?! ) 1 week later, no content. I Emailed them. No answer. It's been 2 weeks now. No content, I Emailed them twice since. NOT EVEN A FUCKING REPLY FROM THEM ! I am very impressed guys ! Now, when will I get my content ?

05-02-2005, 12:18 PM	#2
StuBradley Confirmed User Join Date: Jul 2002 Location: Las Vegas Posts: 2,625	Yeah, the no videos via FTP thing is so 90's. Don't see how they stay in business. __________________ 51-566-514

05-02-2005, 01:50 PM	#6
billywatson Confirmed User Industry Role: Join Date: Aug 2002 Location: The Valley o' Smut. Posts: 3,281	Hmm. weird. I spent $990 with them on their Feb sale, and I had NP at all getting my content...did you log in and check your order on their site?? Their ICQ # is 137-899-310...you could also call them I suppose. __________________ We're Fabulous! PROTECT YOUR CONTENT on Twitter I Shoot Porn.

05-02-2005, 02:03 PM	#8
mahoney Confirmed User Industry Role: Join Date: Nov 2003 Location: Las Vegas Nv Posts: 5,318	maybe they are out of town __________________ Vegassexparty.com

05-03-2005, 01:59 AM	#12
European Lee Confirmed User Join Date: Dec 2002 Location: Daytona Beach Posts: 7,133	Their customer service went to shit the same day Don left Coincidently, http://www.worldwidecontent.com 's customer service improved 100% the same day Don went to work for them Regards, Lee __________________ YOUR TRAFFIC IS SAFE WITH US - CONDOM CASH PUTTING THE GAY ADULT INDUSTRY ON YOUR PC!! AFFORDABLE 2257 COMPLIANT GAY + BI CONTENT

05-02-2005, 12:36 PM	#4
swedguy Confirmed User Industry Role: Join Date: Jan 2002 Posts: 7,981	Odd. I've never had any problems with them before.

05-02-2005, 02:30 PM	#9
Beerbar Confirmed User Industry Role: Join Date: Oct 2004 Posts: 145	Used them for about a year with no problem, but the last few purchases have been less then satisfied. They're now doing things like listing two sets of the same lady but the two sets are of the same shoot only each has every other shutter click. Haven't used them since.

05-03-2005, 01:58 AM	#11
MassiveDollars - DonPaul Guest Posts: n/a	Used them quite a few times, but only for pics....... got great and quick service with them!

05-03-2005, 02:24 AM	#13
pstation Confirmed User Join Date: Jul 2003 Location: chicago Posts: 1,135	maybe the sending via CD's is to cut down on fraud?

05-03-2005, 02:47 AM	#14
BlueWire Confirmed User Join Date: Nov 2004 Posts: 4,628	that stinks

05-03-2005, 05:08 AM	#16
Johny Traffic Confirmed User Join Date: Apr 2003 Posts: 5,461	They are sending Videos out on CD because of Acacia and the download streaming issue I beleive. I know when my vids came they were all in Quicktime format. So if anyone knows how to convert quicktime to mpg please let me know here __________________ hosted flv's, hosted galleries, morphing rss feeds, free content, free sites, hosted blog

05-03-2005, 06:38 AM	#17
Nydahl Confirmed User Join Date: Sep 2002 Location: closer then it appears Posts: 6,655	if you buy 50 videos I am sure they would reply __________________ www.garciniatrio.com www.acaitrio.com www.greencoffeetrio.com ICQ 153918034 email [email protected]

05-03-2005, 06:46 AM	#18
fraggle Confirmed User Join Date: Jan 2003 Posts: 932	Don leaving to WWC must have been great loss for them but a great aquisition for WWC __________________ Marketing - Design - Development - Ecommerce High Quality, Very Experienced & Flexible Team, Great Rates www.ammediainc.com

05-03-2005, 01:47 PM	#19
CHMOD Confirmed User Join Date: Jun 2003 Posts: 1,697	Damn ! Can you beleive this ? 2 weeks after my purchase, a couple of Emails later and even posting here on GFY, still no answer from them ! 2 more days and I will chargeback.

05-03-2005, 01:48 PM	#20
SleazyDream I'm here for SPORT Industry Role: Join Date: Jul 2001 Location: Phone # (401) 285-0696 Posts: 41,470	they've always been good to me __________________ This dog, is dog, a dog, good dog, way dog, to dog, keep dog, an dog, idiot dog, busy dog, for dog, 20 dog, seconds dog! Now read without the word dog.