Rebilling retries - business post - GoFuckYourself.com

Fetish · 04-26-2005, 12:44 PM

Advise needed.......

Our processor Netbilling is giving us the ability to set the frequency of rebilling retries for delined rebillings. The default setting is one retry after 7 days. Do you guys feel it is necessary to retry more than one time following an initial rebilling decline? What are your experiences?

Mark

After Shock Media · 04-26-2005, 01:06 PM

What is the effect of trying more than once? I do not mean possibly getting the rebill, I mean what does it cost you to do it and so on?

Fetish · 04-26-2005, 01:09 PM

Quote:

Originally Posted by Lord of the fungi

What is the effect of trying more than once? I do not mean possibly getting the rebill, I mean what does it cost you to do it and so on?

We are charged the trasnsaction fee by the bank for an approval or decline.

Mark

vicki · 04-26-2005, 01:24 PM

Mark

Personally I would keep it at one extra try.
After being declined twice, if payment goes through on a 3rd or 4th time the chances of chargebacks go up. Error on the side of caution is my 2 cents ;)
Do you email your recently dropped clients and offer them a bonus of some kind for resigning? If not it might be worth trying to recapture known buyers.

Fetish · 04-26-2005, 01:31 PM

Quote:

Originally Posted by vicki

Mark

Personally I would keep it at one extra try.
After being declined twice, if payment goes through on a 3rd or 4th time the chances of chargebacks go up. Error on the side of caution is my 2 cents ;)
Do you email your recently dropped clients and offer them a bonus of some kind for resigning? If not it might be worth trying to recapture known buyers.

We do offer rejoin incentives. So, what if we try 2 reties? This would only make the delay 2 weeks from the original attempt, right?

Mark

After Shock Media · 04-26-2005, 02:11 PM

Quote:

Originally Posted by Fetish

We do offer rejoin incentives. So, what if we try 2 reties? This would only make the delay 2 weeks from the original attempt, right?

Mark

Seems reasonable. I would watch the numbers carefully and figure out where your max days out would be before the cb ratio starts to grow. Keep climbing until you reach it and then back off a tad.

Fetish · 04-26-2005, 04:08 PM

Quote:

Originally Posted by Lord of the fungi

Seems reasonable. I would watch the numbers carefully and figure out where your max days out would be before the cb ratio starts to grow. Keep climbing until you reach it and then back off a tad.

That is our plan but I wanted to get some #s from guys that have tried different settings.

04-26-2005, 12:44 PM	#1
Fetish Confirmed User Join Date: Mar 2005 Posts: 823	Rebilling retries - business post Advise needed....... Our processor Netbilling is giving us the ability to set the frequency of rebilling retries for delined rebillings. The default setting is one retry after 7 days. Do you guys feel it is necessary to retry more than one time following an initial rebilling decline? What are your experiences? Mark

04-26-2005, 01:06 PM	#2
After Shock Media It's coming look busy Join Date: Mar 2001 Location: "Ph'nglui mglw'nafh Cthulhu R'lyeh wgah'nagl fhtagn". Posts: 35,299	What is the effect of trying more than once? I do not mean possibly getting the rebill, I mean what does it cost you to do it and so on? __________________ [email protected] ICQ:135982156 AIM: Aftershockmed1a MSN: [email protected]

04-26-2005, 01:24 PM	#4
vicki Confirmed User Industry Role: Join Date: Feb 2002 Location: Deep in the heart o' Texas Posts: 1,478	Mark Personally I would keep it at one extra try. After being declined twice, if payment goes through on a 3rd or 4th time the chances of chargebacks go up. Error on the side of caution is my 2 cents ;) Do you email your recently dropped clients and offer them a bonus of some kind for resigning? If not it might be worth trying to recapture known buyers. __________________ If at first you do succeed - try to hide your astonishment. HR merchant accounts from 3.45% solid biz since 98 victoriakozub AT gmail.com skype: victoria.kozub \| ICQ: 74296746