Rebilling retries - business post
 

Advise needed.......

Our processor Netbilling is giving us the ability to set the frequency of rebilling retries for delined rebillings. The default setting is one retry after 7 days. Do you guys feel it is necessary to retry more than one time following an initial rebilling decline? What are your experiences?

Mark

What is the effect of trying more than once? I do not mean possibly getting the rebill, I mean what does it cost you to do it and so on?

We are charged the trasnsaction fee by the bank for an approval or decline.

Mark

Mark

Personally I would keep it at one extra try.
After being declined twice, if payment goes through on a 3rd or 4th time the chances of chargebacks go up. Error on the side of caution is my 2 cents ;)
Do you email your recently dropped clients and offer them a bonus of some kind for resigning? If not it might be worth trying to recapture known buyers.

We do offer rejoin incentives. So, what if we try 2 reties? This would only make the delay 2 weeks from the original attempt, right?

Mark

Seems reasonable. I would watch the numbers carefully and figure out where your max days out would be before the cb ratio starts to grow. Keep climbing until you reach it and then back off a tad.

That is our plan but I wanted to get some #s from guys that have tried different settings.