T-mobile's new version of EVERYTHING really sucks ass! - GoFuckYourself.com

V_RocKs · 04-20-2005, 12:43 AM

I logged into 'my t-mobile' this month to pay my bill online. To my surprise, it has been completely changed for the worst!

I have 3 accounts. 1 for me, 1 for my GF and 1 family shared plan for my kids. I used to be able to login to my account and pay me and my GF's bills from my account. On the payment page it had the price I owed. This was friggin awesome and I could get it paid in about 1 to 2 minutes.

My kids accounts were all linked through my oldest daughters account. I could login to her account and pay all 3 bills from 1 page and it totalled how much I owed for all three accounts. Again, 1 to 2 minutes...

Now it wants me to login to each account seperately and pay, get this, $112 for my oldest daughter, $1.25 for my son and $3.50 for my youngest daughter! What the fuck! I imagine that if I forget to pay my sons $1.25 we would probably all get our phones turned off... But their accounts are all the same family plan, why should I have to login to each and check their billing page and then remember the number to enter into the pay your bill page?

Fucking insane company...

So I call them to 1 pay my bill and 2 complain... I swear to god they are fucking really lame. They replaced humans and the old computer with a voice activated friendly one... It can't understand me and gives me like 3 seconds to type 16 digits into the keypad... WTF!

This company has really gone to the birds... I am seriously thinking about switching!

MissMiranda · 04-20-2005, 12:45 AM

hum, Odd... I was thinking of switching to them because i had heard there service was good....

V_RocKs · 04-20-2005, 12:50 AM

DON'T, their service was AWESOME! And within the last 2 months it just went to shit! Well, I did order my eldest a new phone for her birthday and THAT went without a hitch but damn... this bill paying shit really has me pissed.

04-20-2005, 12:43 AM	#1
V_RocKs Damn Right I Kiss Ass! Industry Role: Join Date: Dec 2003 Location: Cowtown, USA Posts: 32,409	T-mobile's new version of EVERYTHING really sucks ass! I logged into 'my t-mobile' this month to pay my bill online. To my surprise, it has been completely changed for the worst! I have 3 accounts. 1 for me, 1 for my GF and 1 family shared plan for my kids. I used to be able to login to my account and pay me and my GF's bills from my account. On the payment page it had the price I owed. This was friggin awesome and I could get it paid in about 1 to 2 minutes. My kids accounts were all linked through my oldest daughters account. I could login to her account and pay all 3 bills from 1 page and it totalled how much I owed for all three accounts. Again, 1 to 2 minutes... Now it wants me to login to each account seperately and pay, get this, $112 for my oldest daughter, $1.25 for my son and $3.50 for my youngest daughter! What the fuck! I imagine that if I forget to pay my sons $1.25 we would probably all get our phones turned off... But their accounts are all the same family plan, why should I have to login to each and check their billing page and then remember the number to enter into the pay your bill page? Fucking insane company... So I call them to 1 pay my bill and 2 complain... I swear to god they are fucking really lame. They replaced humans and the old computer with a voice activated friendly one... It can't understand me and gives me like 3 seconds to type 16 digits into the keypad... WTF! This company has really gone to the birds... I am seriously thinking about switching! Last edited by V_RocKs; 04-20-2005 at 12:44 AM..

04-20-2005, 12:45 AM	#2
MissMiranda Confirmed User Join Date: Jul 2004 Location: Riverside,CA Posts: 583	hum, Odd... I was thinking of switching to them because i had heard there service was good.... __________________

04-20-2005, 12:50 AM	#3
V_RocKs Damn Right I Kiss Ass! Industry Role: Join Date: Dec 2003 Location: Cowtown, USA Posts: 32,409	DON'T, their service was AWESOME! And within the last 2 months it just went to shit! Well, I did order my eldest a new phone for her birthday and THAT went without a hitch but damn... this bill paying shit really has me pissed.