Would you mind if your Host outsourced some phone support India? - GoFuckYourself.com

chaze · 02-22-2005, 04:00 PM

We where thinking about having unaswered calls roll over and between 5 and 9 am covered.

Just curious if it's big issue.

I actually would think it is and think they would rather leave a message and have us call them back.

Sarah_Jayne · 02-22-2005, 04:02 PM

It depends on how well trained your calls staff is and if they are going to be able to do anything more than take a message anyway.

smashface · 02-22-2005, 04:06 PM

Ive used Dell support and those guys were pretty helpful. These guys should do ok.

$5 submissions · 02-22-2005, 04:56 PM

Quote:

Originally Posted by smashface

Ive used Dell support and those guys were pretty helpful. These guys should do ok.

My cousin runs a team for a Philippines-based call center contractor for Dell and he tells me that the training is quite intensive. I'm sure the quality improves as time goes on.

BRISK · 02-22-2005, 04:59 PM

It depends on how well trained your calls staff is

Rui · 02-22-2005, 05:01 PM

Hell no...speaking of which just had a nice stupid phone call from a telemarketer that seemed to be Brazilian...shit that bitch was as dumb as it gets...damm

KorayIsSexy · 02-22-2005, 05:01 PM

Yeah, As much as I am against it for economy reasons.. I really see nothing wrong with it. People compain but, alot of times they are trained more then support staff in the US. English training, US customs, Computer training, and most of the bigger companies require some sort of college education. It all depends on what company you go with.

SykkBoy · 02-22-2005, 05:03 PM

if they can provide good support, I don't care where they are when they pick up the phone...

BRISK · 02-22-2005, 05:04 PM

It all depends how much they can help you. If the person can't help you, it doesn't matter if they're located in the US or India or wherever.

If I have a problem, I just want someone who can solve it, I don't care where they're located.

woj · 02-22-2005, 05:22 PM

If they are able to help then sure, doesn't sound like an issue...

Manansala · 02-22-2005, 05:30 PM

More Jobs for India is nice.

chaze · 02-22-2005, 05:49 PM

Well they would not have root access to the servers, so they would have to get your accounts password to solve any issues and all technical server stuff would be forwarded back to us or you would be directed to a support ticket system.

Hmmm, tough one but I am surprised more people are this o.k. with it.

They work for $300 a day, so for about $100 a month I could cover the slow hours better and catch over flow.

I think godaddy already did this.

I just don't want to piss off anyone. and it seems the ones don't like this are animate about it.

Also dell had to come back to America recently from too many customers complaining about it being over sees.

KaliC · 02-22-2005, 05:50 PM

i wouldn't mind i hate awnsering your support calls.

FIX01 · 02-22-2005, 05:54 PM

Hell no. There are plenty of hosts that have 24/7 support with someone that can help you immediately in an emergency and will more than likely know what you are talking about.

Wiggles · 02-22-2005, 05:57 PM

I personally hate getting East Indian phone service, it sucks when you spell shit out and they still don't have a fuckign clue.

JFPdude · 02-22-2005, 06:02 PM

If they don't have root access and you have to compromise security of your site by giving your user/pass out to someone overseas that don't even work for the company other than in an outsourcing contract, whats the point?

I would not do this nor would I ever support it. Now I do know of some solutions overseas where the company has control of root passwords and is very reliable. They sign NDA's and non competes and have built up their reputations.

However it's going to cost you more than 100 a month.

Don't compromise your customers security like this.

Evil1 · 02-22-2005, 06:06 PM

would you mind if your customers outsourced their asses to other hosting company's. Theres no way i'd sit on the phone with an indian, who most likely cant do fuck all about my problem and won't know enuff english to tell me he cant do a fucking thing about it anyway. you might as well get a fucking answering machine. cheaper and people will understand it.

chaze · 02-22-2005, 06:09 PM

Quote:

Originally Posted by Evil1

would you mind if your customers outsourced their asses to other hosting company's. Theres no way i'd sit on the phone with an indian, who most likely cant do fuck all about my problem and won't know enuff english to tell me he cant do a fucking thing about it anyway. you might as well get a fucking answering machine. cheaper and people will understand it.

I kinda feel the same actually.

SureFire · 02-22-2005, 06:29 PM

Quote:

Originally Posted by chaze

We where thinking about having unaswered calls roll over and between 5 and 9 am covered.

Just curious if it's big issue.

I actually would think it is and think they would rather leave a message and have us call them back.

Personally, I hate talking with a tech that I have keep on saying excuse me since his/her accent is so strong that I can?t understand them.

Most of them are very helpful but I feel drained after talking with them, and recently I just say thank you and hang up and call again, until I can understand the person. Not being prejudice here, I just find it odd that American companies think it doesn?t matter to their U.S. based clients directing calls to a service rep that English is their second language to save a buck.

JMO

Illicit · 02-22-2005, 07:08 PM

Dont do it... many companies are backing out of Indian support because of complaints from customers

Richard - Triplexcash · 02-22-2005, 08:02 PM

I think most people would prefer to have hosting issues solved asap, no matter where the support is coming from.

If you decide to try it, I am sure I can help you setup what you need in the Philippines.

Email me richard at bakit dot com or icq 322574184

chaze · 02-22-2005, 09:46 PM

Quote:

Originally Posted by rockdude

I think most people would prefer to have hosting issues solved asap, no matter where the support is coming from.

If you decide to try it, I am sure I can help you setup what you need in the Philippines.

Email me richard at bakit dot com or icq 322574184

Thanks for the offer, I am still weighing everything out for now. I still have to ask our customers what they think.

Sosa · 02-22-2005, 09:50 PM

i hate talking to non english people on the phone. Too hard to understand them.

Major (Tom) · 02-22-2005, 10:37 PM

who needs the quickie mart.. who needs the quickie mart..

Duke

02-22-2005, 04:00 PM	#1
chaze Confirmed User Industry Role: Join Date: Aug 2002 Posts: 9,752	Would you mind if your Host outsourced some phone support India? We where thinking about having unaswered calls roll over and between 5 and 9 am covered. Just curious if it's big issue. I actually would think it is and think they would rather leave a message and have us call them back.

02-22-2005, 04:59 PM	#5
BRISK Too lazy to set a custom title Join Date: Feb 2003 Posts: 12,240	It depends on how well trained your calls staff is __________________ I post on GFY so that when people ask me what I do, I can tell them that I work with the mentally retarded.

02-22-2005, 05:03 PM	#8
SykkBoy Jesus loves bacon Industry Role: Join Date: Feb 2001 Location: Sin City, Motherfucker Posts: 19,969	if they can provide good support, I don't care where they are when they pick up the phone... __________________ Support my new movie “The Second Coming”

02-22-2005, 05:04 PM	#9
BRISK Too lazy to set a custom title Join Date: Feb 2003 Posts: 12,240	It all depends how much they can help you. If the person can't help you, it doesn't matter if they're located in the US or India or wherever. If I have a problem, I just want someone who can solve it, I don't care where they're located. __________________ I post on GFY so that when people ask me what I do, I can tell them that I work with the mentally retarded.

02-22-2005, 05:22 PM	#10
woj <&(©¿©)&> Industry Role: Join Date: Jul 2002 Location: Chicago Posts: 47,882	If they are able to help then sure, doesn't sound like an issue... __________________ Custom Software Development, email: woj#at#wojfun#.#com to discuss details or skype: wojl2000 or gchat: wojfun or telegram: wojl2000 Affiliate program tools: Hosted Galleries Manager Banner Manager Video Manager Wordpress Affiliate Plugin Pic/Movie of the Day Fansign Generator Zip Manager

02-22-2005, 04:02 PM	#2
Sarah_Jayne Now with more Jayne Industry Role: Join Date: Dec 2002 Location: Los Angeles Posts: 40,077	It depends on how well trained your calls staff is and if they are going to be able to do anything more than take a message anyway.

02-22-2005, 04:06 PM	#3
smashface Confirmed User Industry Role: Join Date: Sep 2002 Location: San Francisco, California Posts: 991	Ive used Dell support and those guys were pretty helpful. These guys should do ok.

02-22-2005, 05:01 PM	#6
Rui web Join Date: Dec 2001 Location: On icq: 85-483-060 Posts: 9,533	Hell no...speaking of which just had a nice stupid phone call from a telemarketer that seemed to be Brazilian...shit that bitch was as dumb as it gets...damm

02-22-2005, 05:01 PM	#7
KorayIsSexy So Fucking Banned Join Date: Feb 2005 Posts: 146	Yeah, As much as I am against it for economy reasons.. I really see nothing wrong with it. People compain but, alot of times they are trained more then support staff in the US. English training, US customs, Computer training, and most of the bigger companies require some sort of college education. It all depends on what company you go with.

02-22-2005, 05:30 PM	#11
Manansala Confirmed User Join Date: Jan 2005 Posts: 551	More Jobs for India is nice.

02-22-2005, 05:49 PM	#12
chaze Confirmed User Industry Role: Join Date: Aug 2002 Posts: 9,752	Well they would not have root access to the servers, so they would have to get your accounts password to solve any issues and all technical server stuff would be forwarded back to us or you would be directed to a support ticket system. Hmmm, tough one but I am surprised more people are this o.k. with it. They work for $300 a day, so for about $100 a month I could cover the slow hours better and catch over flow. I think godaddy already did this. I just don't want to piss off anyone. and it seems the ones don't like this are animate about it. Also dell had to come back to America recently from too many customers complaining about it being over sees.

02-22-2005, 05:50 PM	#13
KaliC Sexy Beast Industry Role: Join Date: Jan 2005 Posts: 617	i wouldn't mind i hate awnsering your support calls. __________________ AdultWebHosting.com

02-22-2005, 05:54 PM	#14
FIX01 Confirmed User Join Date: Dec 2004 Location: Far to the left Posts: 183	Hell no. There are plenty of hosts that have 24/7 support with someone that can help you immediately in an emergency and will more than likely know what you are talking about.

02-22-2005, 05:57 PM	#15
Wiggles Too lazy to set a custom title Join Date: May 2004 Posts: 14,423	I personally hate getting East Indian phone service, it sucks when you spell shit out and they still don't have a fuckign clue. __________________ no sig

02-22-2005, 06:02 PM	#16
JFPdude Confirmed User Join Date: Jan 2002 Location: Mountains of Western North Carolina. Posts: 4,027	If they don't have root access and you have to compromise security of your site by giving your user/pass out to someone overseas that don't even work for the company other than in an outsourcing contract, whats the point? I would not do this nor would I ever support it. Now I do know of some solutions overseas where the company has control of root passwords and is very reliable. They sign NDA's and non competes and have built up their reputations. However it's going to cost you more than 100 a month. Don't compromise your customers security like this.

02-22-2005, 06:06 PM	#17
Evil1 Confirmed User Industry Role: Join Date: Mar 2002 Posts: 3,893	would you mind if your customers outsourced their asses to other hosting company's. Theres no way i'd sit on the phone with an indian, who most likely cant do fuck all about my problem and won't know enuff english to tell me he cant do a fucking thing about it anyway. you might as well get a fucking answering machine. cheaper and people will understand it. __________________

02-22-2005, 07:08 PM	#20
Illicit wtf ? Join Date: Dec 2003 Location: GFY Posts: 11,895	Dont do it... many companies are backing out of Indian support because of complaints from customers __________________ Insert Sig Here

02-22-2005, 08:02 PM	#21
Richard - Triplexcash Confirmed User Join Date: Aug 2003 Posts: 915	I think most people would prefer to have hosting issues solved asap, no matter where the support is coming from. If you decide to try it, I am sure I can help you setup what you need in the Philippines. Email me richard at bakit dot com or icq 322574184 __________________ Richard [email protected] ICQ: 322574184

02-22-2005, 09:50 PM	#23
Sosa In Tushy Land Join Date: Oct 2002 Location: Nebraska Posts: 40,149	i hate talking to non english people on the phone. Too hard to understand them.

02-22-2005, 10:37 PM	#24
Major (Tom) Boomer Woffen Industry Role: Join Date: Nov 2003 Location: Null Posts: 30,538	who needs the quickie mart.. who needs the quickie mart.. Duke __________________ My mother said, to get things done You'd better not mess with Major Tom