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If they don't have root access and you have to compromise security of your site by giving your user/pass out to someone overseas that don't even work for the company other than in an outsourcing contract, whats the point?
I would not do this nor would I ever support it. Now I do know of some solutions overseas where the company has control of root passwords and is very reliable. They sign NDA's and non competes and have built up their reputations.
However it's going to cost you more than 100 a month.
Don't compromise your customers security like this.
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