I don't think so......however you could always ask your sponsor to set it up and give you an access to just view your stats (and allow their other affiliates to view their stats as well) :winkwink:

Whether or not they'd be willing to do that though depends on them I guess...but it's definately not more than few hours coding work

My last signup in Ccbill was on 10th Nov :(
I wrote to Ccbill support and they said that stats are OK :(
So I have no idea why I didn't get any signup for 3 days. It never happen on my site since few years. :helpme
Time to back to Ibill??? :Graucho

Thanks for the info :)
I might be able to get this done with at least a few of the programs I promote...

So... The postback data also includes the affiliate ID?

However, even if it does... This doesnt solve the problem I have had with me not gettnig credited for the sales I refer ( The ID would'nt be in the postback data either I guess )
Still worth a look into though...

I am still not being credited for a test sign up I made during the dead period from the 11th to the 12th of November...

I did the sign up more than 24 hours ago :-/

If indeed there is a problem with being credited for sales, then no postback wouldn't help.

As for including the affiliate ID, I'm pretty sure it does. It can even include any custom data passed to it from the form/buttons (which would be on your sponsors page, so they could make it include the ID if its not already there)

This doesn't help my greatest problem, but this has turned my attention to some new options that I need to explore...

Thanks a lot :thumbsup

Yeah, I'm seeing this too for this month. Looking back at August and October stats I also saw some strange gaps.

gazool, you are saying that you did a test signup and you still dont see it in your stats?

email me this information, acohahahaha #, links, what you did etc

thanks


[email protected]

The gaps have been there forever.. but we're hours away from finishing a script which in realtime will tell us how many sales we really get.. then we will find out if the gaps are natural or not...

This is how our script works .. just to show that I'm not talking out of my ass here..

When a surfer clicks JOIN on our tours we log the time and his IP .. inside the members area of the sponsor we promote we have an invisible GIF that sends us all the IP of the people who logs in..

What do a surfer do when we buys a membership? He logs in..

So, our script then tells of that if a IP that clicked JOIN on our page enters the members area within a reasonable time it's because her bought a membership through our tour..

Simple as that... the script will ofcourse have a very small error margin because some people share the same IP - but that shouldn't disturbe the big picture much...

IF this script shows us that we, as affiliates, don't get credited for a big percentage of the sales, we will make the script public for anyone. You'll ofcourse only be able to use it if your sponsor allows you to have a hidden GIF in his members area.

Corvett, I'm gonna sit on that info for a little while longer... I dont want to see that sale pop up all of a sudden after I give the info...

I do have the info, subscriptionID and screenshots of it all...

The affiliate ID was in the signup form HTML, but you refuse to believe that there is and error in your system ( at least in the hours of the "dead period" )

I have spent SO much time on this already... I can wait a little longer...
I'm gonna put this fact together with other facts as I collect them throughout today...

Sorry, but that's just how I feel...

ok


i had gotten a few emails, most about the clicks not being fully updated yet, i am getting the few that claim any transactions are missing over to the right people and they are being checked out.

However, there is a difference between receiving an email that essentially says "i think this day was low on sales, can you check it out?" vs. a step-by step walkthrough of an issue that can be reproduced, and troubleshot...which is the reason that I had originally asked you for it, but i am not going to sit here and coax it out of you... :)

We are looking into what we have gotten so far, at this point, clicks not being updated is the only verified issue

Ok, and whats the status of the 12 hours period where we didn't have any sales - and we still don't? .. we have written you about this ...

Have this been checked - and you found out that we had no sales in that period (The exact same period where your server were maintained) .. even though we had MANY sales in the 12 hours before

YES or NO, pretty simple question

Mark, you know that this is not what this is all about...

I bet that if I did a test signup right now, it would go through just as it's supposed to...

I Made the test sign up during the hours where I got NO sales ( 14 hours at the 11th and around 12 hours at the 8th ) in those hours I usually have lots of sales ( usually = every day for the last year )

I can make 10 signups right now and they will come through, cause now you dont have the problem...

I am missing sales from the 8th and the 11th and you refuse to do anything about it...

And this is SO obvious - even the sponsor says to me, that he knows that I sent him sales, but they came in as non-referred sales at those dates/hours...

Yes those are the days i emailed them about too. Although it's hard to give hard 'proof' i am convinced 100% i was not credited for sales. Probably the paysite got all the money, makes you wonder why you hardly hear anything from them in this thread.

Yes those are the days i emailed them about too. Although it's hard to give hard 'proof' i am convinced 100% i was not credited for sales. Probably the paysite got all the money
I am not affraid to take the next step and say that I know that this is how it is...
1) I usually have plenty of sales in those periods, where I had non, and I hear from other afafiliates that they have experienced the same...
2) I made a test signup that didn get credited to me ( I made it in the dead period ) which is important to say - cause it will work if I do it now...
3) I have looged IP and timesstampts of all users I sent to the join page, and later today I will compare with IP and timesstamps provided by the sponsor...

It's not the fact that I lost money that bothers me the most ( and we are talking alot of money ) it's the fact that CCBILL refuses that there has been any failure on their part, other than reporting whichs has been corrected now and set straight ( which it has NOT )
It scares me that they refuse the obvious, because that tells me that they will do it again and again...

I wont say that the sponsors are not doing anything... The ones I am working with are doing all they can to help me solve this...
After all it's in their best interest that the affiliates are happy as well... and of cause it should also be in CCBILL best interest... which I'm sure it is in 99,9% of the cases...

This thread is all about the 0,1% where something went wrong and the affiliates got screwed

My sales for the 8th and 11th were screwy too. When I check stats for yesterday my clicks are still frozen and I still only see 2 sales. Today I login and it says "There are no items to display in the current view" - no clicks no stats, no sales, no list of affiliate programs nothing. Like many others I pay a lot of money for paid advertising spots, when things like this happen I might as well just be pouring my money down the drain.

Has anyone else noticed that credited sales appear to come in the mornings? The last few days the signups I have seen have almost all come between the hours of 10 and 12am ccbill time. I have heard from another guy who sent ~30 joins between midnight and 1800 hours and then nothing from 1800-midnight (the busiest time of day for sales usually).

I dont think ccbill are cheating but if they are overloaded or something then they should at least have the decency to admit to it.

0.02

The stats are more screwed up now than they were yesterday - on the main page of the affiliate login it still shows 272 hits - btw, I now have 3 sales made yesterday with no increase in that number of hits - but when I go to the clicks page that number has dropped form around 1660 to 175 for one program on yesterday's numbers. It was stuck at 1660 for quite a while yesterday and now has gone in reverse.

I am not able to view today's stats at all. When I log in for today's stats I get: There are no items to display in the current view.

Anybody else getting this?

Our stats have been stuck on 11 clicks for 2 days.

Clicks are not being counted, my guess is because they want to take some pressure off their soft/hardware.

The following news was just posted to the news section of the CCBill Affiliate Admin. Please contact myself or [email protected] if you have any questions.



Update Regarding Client Affiliate Stats

We wanted to update our Client Affiliates on the status of the Clicks and
Sales Stats for the past few days, and thank them for their patience with
this matter.

Clicks Stats: We have been working to update the reporting of Client
Affiliate stats, dating back to Friday, November 12, at 2 am (Arizona Time).
As we mentioned in previous alerts, this data has continued to be
recorded, it is only the reporting functionality that has been at issue. We
hope to have partial information available within the next few hours for
your view.

Sales Stats: Our Client Support Department has received numerous inquiries
regarding the accuracy of our Client Affiliate sales Stats dating back to
Monday November 8, 2004. In order for us to fully research this data, we
will be required to institute a maintenance of this system and Affiliate
Sales reporting will not be available for the next few hours. This
maintenance will not affect sales transactions, and sales will continue to
be recorded, but not reported to you until the maintenance and research have
been completed.

We will offer an update to this system as soon as these reports are
available for our Client Affiliates.

Once again, thank you to our Client Affiliates for your ongoing patience in
regards to these matters. If you have any questions, please feel free to
contact our Client Support Department at any time 24 hours a day, 7 days a
week at [email protected] or 800.510.2859.

That's why I don't promote CCBill sites!

Of all the third-party processors we have tried over the years (and this is many), CCBill has proven to be the most solid and EASILY the one with best support :2 cents:

With the decline in banks offering your own merchant accounts for adult worldwide and increasing fees, they are starting to give having your own merchant accounts a run for their money.

We've had/have about 15 of our own merchant accounts worldwide over the past few years, and either they dropped adult, vanish because the owner dies, lose their account with the bank, etc etc etc.....

I can say that your own account usually scrubs less allowing more transactions through, but with increasing fees, basically zero support (with 99% of them) and the much higher risk factor of them just vanishing, third-party is coming back in a big way and CCBill leads that pack :2 cents:

I just received like 40 emails about new sales in the last few days...
woow... seems like ccbill updated...:)

My stats are all blank, yet I received emails about sales.....hrmmmmm

Ciao,

JM

Regardless their current issues CCBill is still the best in their field. They are researching things seriously now that's all you can ask when problems appear.

Idem about sales notifactions. And i did notice some during the 'down' period.

Ccbill is a first rate company and by far the most stable 3rd party billing company I know of. I respect the guys that I know personally over there and they have never failed to treat me with total respect.

The best we can do is provide them with any evidence and proof that we can so they can see just what the issues are, and have faith that they will fix it.

I think its absurd to suggest they are skimming sales from anyone.

I do however believe that a lot of sales do lose the reffering affiliate url and the sponsors does recieve non reffered sales that shouldnt be so. Which is why many sponsors claim no issue or no change on their part, but the affiliates are complaining as to why their sales died for 12 hours.

I am sure that when sponsors compare the times of the complaints with their stats, they will see an influx of non reffered sales over their typical norm.

Just my 2 cents.

Same here,
Emails are rolling in faster than the spam I get....

Why are the 3th part billers disapering? thats my main question.

There were alot, did they got money problems or what?

a 3th part biller is only making profit if they do it good.

My email is being bombarded with tons of emails showing referred sales to my sites , mostly dated the 10th, so they must have fixed it:)

Ivy

Fewer and fewer banks are dealing with Adult these days (likely due to high chargebacks or government pressure).

The government will have much greater control over adult if they limit the number of options people have down to a few third-party billers, who have to use maybe 1 of 3 banks, which I think is what they are trying to do :2 cents:

I have several on the 7th, but most are from the 10th.
:) :thumbsup :winkwink:

Well they just fixed something..

http://josiemodel.ca/spammed.jpg


Thanks mark, bill..

yep, they are fixing it. good :) now we can lay off their reporting box and let 'em finish it :p

Yep Emails still rolling in..
Lots of rebills as well...
I am glad they found these for my affiliates, still using my old ccbill links...

That's what I've been saying for months :(

It seems to be all good now. Thanks Bill.:thumbsup

CCBill stats appear to be back. That's good news.

Still, I wonder how many times something like this happens for small periods of time that go unnoticed and how much money we are losing as a result?

I doubt it could ever go unnoticed by 1000s of users.. maybe not losing money as a result or maybe every program out there fucking up for small period of time and we are losing money all the time.. c'mon now, don't be so pessimistic :(

I finally had 1 sale show up today out of about 200k pageviews for the day. It still doesn't seem quite right to me... maybe they're still going through the stats though, they've never sent a response to my email yet.

Since the 10th I've had roughly 779,000 pageviews across three domains, all CCBill programs, and have generated a grand total of 4 sales during that time, according to their stats at the moment.

my stats appear pretty ok for me, apart from 12th Nov clicks, which are somewhat lower than normal (by 40% or so - which is uncommon). But sales are ok, so I guess I'll shut up :)

Got my sales, now fix my clicks...

Currently today my stats show a 1:450 ratio. It seems like CCBILL is trying to pare down the 1:2000 ratio I used to have when clicks were properly counted.


Now, WHY are the clicks not showing in stats? Can you give us a simple explanation based on your tech's best guess?

My sales and *some* of my clicks are back.. there are clicks missing though, anyone else wind up with less clicks in total than they had before all this?

Sales are back in place, and my test sign up finally came trhough...

The "Dead periods" are now populated with sales as well...

Good work CCBILL! :thumbsup

Idem dito here. Respect to CCbill, still leading by example.

Clicks still not right here. Shows zero clicks for everything before November. An affiliate account. I'll wait for the dust to settle on this and then send a support email if the numbers don't change.

Idea for ccBill. Test the process monthly by sample testing. Buy a membership through an affiliate and see if it shows. Do this to 10 different affilates each month. Select the affiliate at random. Ok, ya can start with me. Should be 10 different affilates. Just go to the web and do this at random.

Is 10 statistically significant? Don't know. Are you testing already?

If there are problems with the reporting database, how do we really know that the transaction database is right?

I see everything now, referral sales and clicks. Thanks ccbill. :)

My sales for the 8th and 11th are off also.

And I have been going through my stats and I have noticed that an unusual percentage of the signups are coming in the mornings. It seems like this is especially true on weekends. This is going back to August.

Something is definitely not kosher. I am curious as to what other people are seeing in their Aug/Sept/Oct stats as well as November...