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Discuss what's fucking going on, and which programs are best and worst. One-time "program" announcements from "established" webmasters are allowed.

 
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Old 10-02-2004, 10:37 PM   #1
debbieN
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does any paysite owner out there send thank you emails to your customers?

I just started on 9/26

I have received some very good feed back from my clients.

I am just doing this to accomplish the following:

1. hopefully increase my rebill %
2. allow for future emails to my clients about specials or massive update in their favorite niche (you all know you can track your customers to see what they look at and for how long)
3. find out what changes can be made to the member area navagation structure


Has anyone else done this?

What have you found?

thanks.

Debbien
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Old 10-02-2004, 10:39 PM   #2
Easton
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i personally drive over to their house and thank them
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Old 10-02-2004, 10:41 PM   #3
Steen2
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Quote:
Originally posted by Easton
i personally drive over to their house and thank them
idiot, anyone who's anyone sends their private jet over to pick them up and take them for lunch.
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Old 10-02-2004, 10:50 PM   #4
datatank
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Quote:
Originally posted by debbieN
I just started on 9/26

I have received some very good feed back from my clients.

I am just doing this to accomplish the following:

1. hopefully increase my rebill %
2. allow for future emails to my clients about specials or massive update in their favorite niche (you all know you can track your customers to see what they look at and for how long)
3. find out what changes can be made to the member area navagation structure


Has anyone else done this?

What have you found?

thanks.

Debbien


Its almost time for me to send out the frozen turkeys to all who have joined my sites in last year. Great for retention.
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Old 10-02-2004, 10:57 PM   #5
newbreed
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We used to, then got told we could lose our processing for something like that. When a customer joins, they do not expect there e-mail addy to be used for such things.
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Loryn ‎(3:16 PM):
I love it, just as long as we keep the bedroom door closed from all ears then we can have throw down hard core sex that makes us money haha
fuck it we can have sex on money never did that before
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Old 10-02-2004, 11:07 PM   #6
debbieN
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Only one of my processors allow for this.

those are the ones I am thanking.
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Old 10-02-2004, 11:21 PM   #7
European Lee
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Yes we do although, the common term that we use in the office is a 'sales receipt'.

We basically tell them what they were billed for, when they will be billed again and thank them for their purchase.

Once a member cancels we also send them another email asking them why they cancelled, what we can do to improve the sites for them and also if they would be interested in any of the current special promotions we are running.

It actually does appear to generate a bit more customer loyalty knowing that there are actual people behind the scenes.

Regards,

Lee
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Old 10-02-2004, 11:22 PM   #8
.:St Ides:.
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Yes we have and it works very nice.
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Old 10-03-2004, 12:11 AM   #9
sweetamylee
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I send e-mails to all my new members and they are happy to see I care about them
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Old 10-03-2004, 01:31 AM   #10
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I just provide a feedback form for them in the members section and also a short form asking them why when they go to cancel.

The best policy is good customer service and a fast response if they ever ask a question or have any complaints. I've gotten a lot of positive feedbacks that way.

I take some of their responses and post them on the testimonial page. It's a great free PR for would be customers:
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