does any paysite owner out there send thank you emails to your customers?
 

I just started on 9/26

I have received some very good feed back from my clients.

I am just doing this to accomplish the following:

1. hopefully increase my rebill %
2. allow for future emails to my clients about specials or massive update in their favorite niche (you all know you can track your customers to see what they look at and for how long)
3. find out what changes can be made to the member area navagation structure


Has anyone else done this?

What have you found?

thanks.

Debbien:thumbsup

i personally drive over to their house and thank them :winkwink:

idiot, anyone who's anyone sends their private jet over to pick them up and take them for lunch.

Its almost time for me to send out the frozen turkeys to all who have joined my sites in last year. Great for retention.
:thumbsup

We used to, then got told we could lose our processing for something like that. When a customer joins, they do not expect there e-mail addy to be used for such things.

Only one of my processors allow for this.

those are the ones I am thanking.

Yes we do although, the common term that we use in the office is a 'sales receipt'.

We basically tell them what they were billed for, when they will be billed again and thank them for their purchase.

Once a member cancels we also send them another email asking them why they cancelled, what we can do to improve the sites for them and also if they would be interested in any of the current special promotions we are running.

It actually does appear to generate a bit more customer loyalty knowing that there are actual people behind the scenes.

Regards,

Lee

Yes we have and it works very nice.

I send e-mails to all my new members and they are happy to see I care about them :)

I just provide a feedback form for them in the members section and also a short form asking them why when they go to cancel.

The best policy is good customer service and a fast response if they ever ask a question or have any complaints. I've gotten a lot of positive feedbacks that way.

I take some of their responses and post them on the testimonial page. It's a great free PR for would be customers: