does any paysite owner out there send thank you emails to your customers? - GoFuckYourself.com

debbieN · 10-02-2004, 10:37 PM

I just started on 9/26

I have received some very good feed back from my clients.

I am just doing this to accomplish the following:

1. hopefully increase my rebill %
2. allow for future emails to my clients about specials or massive update in their favorite niche (you all know you can track your customers to see what they look at and for how long)
3. find out what changes can be made to the member area navagation structure

Has anyone else done this?

What have you found?

thanks.

Debbien

Easton · 10-02-2004, 10:39 PM

i personally drive over to their house and thank them

Steen2 · 10-02-2004, 10:41 PM

Quote:

Originally posted by Easton
i personally drive over to their house and thank them

idiot, anyone who's anyone sends their private jet over to pick them up and take them for lunch.

datatank · 10-02-2004, 10:50 PM

Quote:

Originally posted by debbieN
I just started on 9/26

I have received some very good feed back from my clients.

I am just doing this to accomplish the following:

1. hopefully increase my rebill %
2. allow for future emails to my clients about specials or massive update in their favorite niche (you all know you can track your customers to see what they look at and for how long)
3. find out what changes can be made to the member area navagation structure

Has anyone else done this?

What have you found?

thanks.

Debbien

Its almost time for me to send out the frozen turkeys to all who have joined my sites in last year. Great for retention.

newbreed · 10-02-2004, 10:57 PM

We used to, then got told we could lose our processing for something like that. When a customer joins, they do not expect there e-mail addy to be used for such things.

debbieN · 10-02-2004, 11:07 PM

Only one of my processors allow for this.

those are the ones I am thanking.

European Lee · 10-02-2004, 11:21 PM

Yes we do although, the common term that we use in the office is a 'sales receipt'.

We basically tell them what they were billed for, when they will be billed again and thank them for their purchase.

Once a member cancels we also send them another email asking them why they cancelled, what we can do to improve the sites for them and also if they would be interested in any of the current special promotions we are running.

It actually does appear to generate a bit more customer loyalty knowing that there are actual people behind the scenes.

Regards,

Lee

.:St Ides:. · 10-02-2004, 11:22 PM

Yes we have and it works very nice.

sweetamylee · 10-03-2004, 12:11 AM

I send e-mails to all my new members and they are happy to see I care about them

Victor-E · 10-03-2004, 01:31 AM

I just provide a feedback form for them in the members section and also a short form asking them why when they go to cancel.

The best policy is good customer service and a fast response if they ever ask a question or have any complaints. I've gotten a lot of positive feedbacks that way.

I take some of their responses and post them on the testimonial page. It's a great free PR for would be customers:

10-02-2004, 10:37 PM	#1
debbieN Confirmed User Join Date: Jan 2003 Location: FL, NC(I burned this down), MI Posts: 1,193	does any paysite owner out there send thank you emails to your customers? I just started on 9/26 I have received some very good feed back from my clients. I am just doing this to accomplish the following: 1. hopefully increase my rebill % 2. allow for future emails to my clients about specials or massive update in their favorite niche (you all know you can track your customers to see what they look at and for how long) 3. find out what changes can be made to the member area navagation structure Has anyone else done this? What have you found? thanks. Debbien __________________ don't rent the top room at the Luxor ______________________ Debbie Nomad's Evil Hobby

10-02-2004, 10:39 PM	#2
Easton Too lazy to set a custom title Industry Role: Join Date: Sep 2002 Location: Phoenix, AZ Posts: 9,825	i personally drive over to their house and thank them __________________ New models booked and shot every week... MILFs, pornstars and teens. Girls for every niche and project. Looking for high-quality affordable exclusive content? Check me out at Easton Content for all the details.

10-02-2004, 10:57 PM	#5
newbreed Confirmed User Join Date: Nov 2003 Location: ThatOneProgram.com Posts: 9,898	We used to, then got told we could lose our processing for something like that. When a customer joins, they do not expect there e-mail addy to be used for such things. __________________ Want to promote SUCCUBUS? Click HERE!!!! \| Want to buy SUCCUBUS? Click HERE!!!! Yeah, yeah, you know, That One Program! \| Want to trade links with StompBunny.com? Loryn ‎(3:16 PM): I love it, just as long as we keep the bedroom door closed from all ears then we can have throw down hard core sex that makes us money haha fuck it we can have sex on money never did that before

10-02-2004, 11:07 PM	#6
debbieN Confirmed User Join Date: Jan 2003 Location: FL, NC(I burned this down), MI Posts: 1,193	Only one of my processors allow for this. those are the ones I am thanking. __________________ don't rent the top room at the Luxor ______________________ Debbie Nomad's Evil Hobby

10-02-2004, 11:21 PM	#7
European Lee Confirmed User Join Date: Dec 2002 Location: Daytona Beach Posts: 7,133	Yes we do although, the common term that we use in the office is a 'sales receipt'. We basically tell them what they were billed for, when they will be billed again and thank them for their purchase. Once a member cancels we also send them another email asking them why they cancelled, what we can do to improve the sites for them and also if they would be interested in any of the current special promotions we are running. It actually does appear to generate a bit more customer loyalty knowing that there are actual people behind the scenes. Regards, Lee __________________ YOUR TRAFFIC IS SAFE WITH US - CONDOM CASH PUTTING THE GAY ADULT INDUSTRY ON YOUR PC!! AFFORDABLE 2257 COMPLIANT GAY + BI CONTENT

10-02-2004, 11:22 PM	#8
.:St Ides:. Confirmed User Join Date: Jul 2004 Posts: 4,857	Yes we have and it works very nice.

10-03-2004, 12:11 AM	#9
sweetamylee Registered User Join Date: May 2004 Location: Montreal Posts: 67	I send e-mails to all my new members and they are happy to see I care about them __________________

10-03-2004, 01:31 AM	#10
Victor-E Confirmed User Industry Role: Join Date: Jun 2003 Location: SFV Posts: 573	I just provide a feedback form for them in the members section and also a short form asking them why when they go to cancel. The best policy is good customer service and a fast response if they ever ask a question or have any complaints. I've gotten a lot of positive feedbacks that way. I take some of their responses and post them on the testimonial page. It's a great free PR for would be customers: __________________ www.velvetecstasy.com