Epassporte is giving me a fucking headache ... arrgh ... - GoFuckYourself.com

jawanda · 09-29-2004, 12:49 PM

Why do they insist on thinking I'm a thief or a scammer ..

Goddamn, I am about to fax them a copy of my birth certificate and social security card (even though they haven't asked for THAT yet) just to make them keep my account out of 'suspended' mode.

I understand it's for my own protection... but Jesus H.

-Phil

polish_aristocrat · 09-29-2004, 12:51 PM

Yeah, threads like this cause that many webmasters are not using them....

SmokeyTheBear · 09-29-2004, 12:53 PM

Quote:

Originally posted by jawanda
Why do they insist on thinking I'm a thief or a scammer ..

Goddamn, I am about to fax them a copy of my birth certificate and social security card (even though they haven't asked for THAT yet) just to make them keep my account out of 'suspended' mode.

I understand it's for my own protection... but Jesus H.

-Phil

Kimmykim is looking for a new husband..

she just wants to do a few background checks on you first.

flashfreak · 09-29-2004, 01:09 PM

epassporte are a bunch of retards... I sent them an e-mail like 1 month ago asking about some things I didn't understand..
needless to say I didn't get any answers...

jawanda go with moneybookers, you won't regret it.

jawanda · 09-29-2004, 01:27 PM

Well I've been hesistant to sign up with them, simply because I feel like I already have too many accounts with online cash-sending/receiving services ... but so many people / clients use them exclusively that I was finally convincved. Goddamn.

What a pain in my ass.

-Phil

Silent_Thunder · 09-29-2004, 01:30 PM

Epassporte rules!

It really does.

jawanda · 09-29-2004, 01:31 PM

Quote:

Originally posted by Silent_Thunder
Epassporte rules! It really does.

I'll take your word on that one.

jawanda · 09-29-2004, 01:37 PM

One more thing to rant about ... why the FUCK can't they send an email to my normal email address?

Is it that fucking hard? Pisses me off having to log into their site every hour to see if they've replied to me.

Argh.

-P

Kimmykim · 09-29-2004, 01:41 PM

If you are still having problems, email me. kimmy @ epassporte.com and I will have someone look into it.

As to the document verification process, there are two issues that this stems from, the first being the Patriot Act, the second being the Visa "know your customer" rule.

Regardless of how anyone feels about the process, it's simply something that we either comply with or we aren't allowed to handle transactions for the accounts.

I wish it were different but it's not.

Kimmykim · 09-29-2004, 01:42 PM

Quote:

Originally posted by SmokeyTheBear
Kimmykim is looking for a new husband.. she just wants to do a few background checks on you first.

Frankly I think I'd be better off looking for a wife at this point.

Vitasoy · 09-29-2004, 01:45 PM

Quote:

Originally posted by jawanda
One more thing to rant about ... why the FUCK can't they send an email to my normal email address?

Is it that fucking hard? Pisses me off having to log into their site every hour to see if they've replied to me.

Argh.

-P

That''s more of a secuirty issue. Just set up your email so it gets forwarded to your desired email.

BRISK · 09-29-2004, 01:50 PM

I really like epassporte. I've never had a problem.

Strife · 09-29-2004, 01:59 PM

Quote:

Originally posted by Silent_Thunder
Epassporte rules! It really does.

Yeah they rule until they suspended your account

johndoebob · 09-29-2004, 02:07 PM

If there wouldn't be so many "epassporte ONLY" people I'd never even have thought about opening an account.

Kimmykim why don't you do verifications like PayPal?Your verification method is illegal in europe according to MasterCard.

Btw. since when does the patriot act apply in Curacao?

jawanda · 09-29-2004, 02:12 PM

Quote:

Originally posted by Kimmykim
If you are still having problems, email me. kimmy @ epassporte.com and I will have someone look into it.

As to the document verification process, there are two issues that this stems from, the first being the Patriot Act, the second being the Visa "know your customer" rule.

Regardless of how anyone feels about the process, it's simply something that we either comply with or we aren't allowed to handle transactions for the accounts.

I wish it were different but it's not.

Thanks Kimmy, I'll give the minions in 'account verification' a little more time to try and figure it out, then I'll send you an email.

It went like this, I signed up using a debit card that is still billed to my old address ... no problems.

Then I switched my 'Epassporte account address' to my current address, and called customer support to make sure that they'd send the card to my NEW address. The guy on the phone said it would be no problem.

The next day, my account is suspended because the address on file doesn't match my credit card address .. arggh.

So I fax the shit in as requested .. one of the things comes out too dark ..

At this point, I decided to just switch the address BACK to the one that is consistent with my credit card, because I will get the card if sent to this address (mail forwarding) it'll just take an extra few days or a week.

They said this was all good, asked me to verify that that was where I wanted the card sent, and took my account off of 'suspend'. I send them an email verifying that this was correct, and 5 minutes later they re-suspended my account.

That was a few hours ago, haven't heard from them since.

What else can I do lol ????

-P

Kimmykim · 09-29-2004, 03:01 PM

Quote:

Originally posted by jawanda
That was a few hours ago, haven't heard from them since.

What else can I do lol ????

-P

Call in a napalm strike ;)

johndoebob, there is nothing illegal about the way anything is handled.

And we are not Paypal, thanks.

johndoebob · 09-29-2004, 03:05 PM

Quote:

Originally posted by Kimmykim
Call in a napalm strike ;)

johndoebob, there is nothing illegal about the way anything is handled.

And we are not Paypal, thanks.

Well according to MasterCard your verification method is illegal in europe and against the protection of privacy laws.

Never understood why you couldn't just charge the amount instead of those strange auth stuff.

jawanda · 09-29-2004, 03:23 PM

Quote:

Originally posted by Kimmykim
Call in a napalm strike ;)

johndoebob, there is nothing illegal about the way anything is handled.

And we are not Paypal, thanks.

Uhh thanks. How about Molatov Cocktails??

Seriously though, just sent you an email. Lemme know if you can help me out.

Thanks,

-Phil

BRISK · 09-29-2004, 03:32 PM

Quote:

Originally posted by johndoebob
Btw. since when does the patriot act apply in Curacao?

I was wondering that too

SmokeyTheBear · 09-29-2004, 05:23 PM

Quote:

Originally posted by Kimmykim
Frankly I think I'd be better off looking for a wife at this point.

Thats a good idea.

keep her in the kitchen baking cookies and stuff for you.

bufferover · 09-29-2004, 05:34 PM

Thanks god but i don't have any problems with their service

09-29-2004, 12:49 PM	#1
jawanda Confirmed User Join Date: Feb 2003 Posts: 6,040	Epassporte is giving me a fucking headache ... arrgh ... Why do they insist on thinking I'm a thief or a scammer .. Goddamn, I am about to fax them a copy of my birth certificate and social security card (even though they haven't asked for THAT yet) just to make them keep my account out of 'suspended' mode. I understand it's for my own protection... but Jesus H. -Phil

09-29-2004, 12:51 PM	#2
polish_aristocrat Too lazy to set a custom title Join Date: Jul 2002 Posts: 40,377	Yeah, threads like this cause that many webmasters are not using them.... __________________ I don't use ICQ anymore.

09-29-2004, 01:09 PM	#4
flashfreak Confirmed User Industry Role: Join Date: Jun 2002 Location: cloud number 9 Posts: 4,396	epassporte are a bunch of retards... I sent them an e-mail like 1 month ago asking about some things I didn't understand.. needless to say I didn't get any answers... jawanda go with moneybookers, you won't regret it. __________________ SEO Mogul \| ICQ: 163671223

09-29-2004, 01:50 PM	#12
BRISK Too lazy to set a custom title Join Date: Feb 2003 Posts: 12,240	I really like epassporte. I've never had a problem. __________________ I post on GFY so that when people ask me what I do, I can tell them that I work with the mentally retarded.

09-29-2004, 02:07 PM	#14
johndoebob Confirmed User Join Date: Mar 2004 Posts: 3,405	If there wouldn't be so many "epassporte ONLY" people I'd never even have thought about opening an account. Kimmykim why don't you do verifications like PayPal?Your verification method is illegal in europe according to MasterCard. Btw. since when does the patriot act apply in Curacao? __________________

09-29-2004, 01:27 PM	#5
jawanda Confirmed User Join Date: Feb 2003 Posts: 6,040	Well I've been hesistant to sign up with them, simply because I feel like I already have too many accounts with online cash-sending/receiving services ... but so many people / clients use them exclusively that I was finally convincved. Goddamn. What a pain in my ass. -Phil

09-29-2004, 01:30 PM	#6
Silent_Thunder Confirmed User Join Date: Feb 2004 Location: Europe Posts: 5,258	Epassporte rules! It really does.

09-29-2004, 01:37 PM	#8
jawanda Confirmed User Join Date: Feb 2003 Posts: 6,040	One more thing to rant about ... why the FUCK can't they send an email to my normal email address? Is it that fucking hard? Pisses me off having to log into their site every hour to see if they've replied to me. Argh. -P

09-29-2004, 01:41 PM	#9
Kimmykim bitchslapping zebras!!!!! Industry Role: Join Date: Jun 2001 Location: In a shack by the beach Posts: 16,015	If you are still having problems, email me. kimmy @ epassporte.com and I will have someone look into it. As to the document verification process, there are two issues that this stems from, the first being the Patriot Act, the second being the Visa "know your customer" rule. Regardless of how anyone feels about the process, it's simply something that we either comply with or we aren't allowed to handle transactions for the accounts. I wish it were different but it's not.

09-29-2004, 05:34 PM	#21
bufferover Too lazy to set a custom title Industry Role: Join Date: Jan 2004 Posts: 25,203	Thanks god but i don't have any problems with their service