Paycom customer receipts auto junked by Hotmail - GoFuckYourself.com

PR_Dave · 09-01-2004, 12:10 PM

So I joined a site yesterday and looked for the receipt to get my info (user/pass) and member ID to cancel and the receipt was in the junk mail/trash folder.

For your average customer I don't think many will go looking in their junk mail/trash for their receipts.

This could be a chargeback issue.

If it's happening to Paycom it must be happening to others as well.

Can it be resolved?

chupacabra · 09-01-2004, 12:13 PM

funny you bring this up... i have been having a similar problem intermittantly receiving notifications of new sales/rebills from both ccBill and Verotel lately... they *occasionally* are going into the bulk/junk folder, very odd..

PR_Dave · 09-01-2004, 12:19 PM

Some sites auto generate your password so it's not easy to remember.

The user would have to reference to their receipt to check.

Anyways I think this is fairly bad.

Dirty F · 09-01-2004, 12:22 PM

Maybe you should upgrade and buy your own [email protected].

johnbosh · 09-01-2004, 12:23 PM

Quote:

Originally posted by Battuss
Maybe you should upgrade and buy your own [email protected].

Most users use hotmail I think

Rich · 09-01-2004, 12:24 PM

Quote:

Originally posted by Battuss
Maybe you should upgrade and buy your own [email protected].

Not all customers have [email protected] addresses, that's far from a solution.

PR_Dave · 09-01-2004, 12:31 PM

Quote:

Originally posted by Battuss
Maybe you should upgrade and buy your own [email protected].

I have plenty of my own domains

I use hotmail to avoid getting spam to my .com addy's

But most users use free based email to join sites.

chupacabra · 09-01-2004, 12:35 PM

Quote:

Originally posted by Battuss
Maybe you should upgrade and buy your own [email protected].

thats the thing... i *am* using [email protected] and the emails are being labeled as bulk regardless (through imail), its intermittant but definitely happening daily..

FiReC · 09-01-2004, 01:27 PM

hmmm that is not good.

TheWildcard · 09-01-2004, 01:28 PM

hotmail is fucked up

Drake · 09-01-2004, 01:35 PM

Not sure if Paycom can do anything about this, because the junk happens on the Hotmail end. They junk a lot of legitimate emails.

bigfrank · 09-01-2004, 02:06 PM

Hotmail is sending pretty much everything to junk folder if by default junk filter is set at enhanced or exclusive. I can send from other accounts to my hotmail account and they go straight to junk folder. Set at low they come thru ok though.

Jace · 09-01-2004, 02:13 PM

makes sense,.....a reciept from pornslutscum.com obviously looks like junk mail or spam.....

maybe the billers should take this up with hotmail

PimpRoll · 09-01-2004, 02:22 PM

Quote:

Originally posted by JaceXXX
makes sense,.....a reciept from pornslutscum.com obviously looks like junk mail or spam.....

maybe the billers should take this up with hotmail

Legitmate businesses can contact Hotmail and they will let your mail through.

Paycom just needs to make the call.

Chris Mallick · 09-01-2004, 02:34 PM

We are looking into this now.

C

PR_Dave · 09-01-2004, 03:04 PM

Quote:

Originally posted by Chris Mallick
We are looking into this now.

C

media · 09-01-2004, 03:08 PM

Hrmm this could explain alot... We get emails from users occasionally who never get transaction numbers and such...

Hentaikid · 09-03-2004, 05:59 AM

Bout all you can do is tell users to check their email spam folders...

09-01-2004, 12:10 PM	#1
PR_Dave Confirmed User Industry Role: Join Date: Jul 2003 Location: Italy Posts: 2,792	Paycom customer receipts auto junked by Hotmail So I joined a site yesterday and looked for the receipt to get my info (user/pass) and member ID to cancel and the receipt was in the junk mail/trash folder. For your average customer I don't think many will go looking in their junk mail/trash for their receipts. This could be a chargeback issue. If it's happening to Paycom it must be happening to others as well. Can it be resolved?

09-01-2004, 01:27 PM	#9
FiReC Confirmed User Industry Role: Join Date: Jan 2002 Location: Land o Nubiles Posts: 2,350	hmmm that is not good. __________________ www.nubilefilms.com \| www.nubiles.net \| www.anilos.com \| tubescript.nubiles.net \| icq4162727

09-01-2004, 02:34 PM	#15
Chris Mallick Confirmed User Join Date: Jan 2002 Location: Marina del Rey, CA, USA Posts: 679	We are looking into this now. C __________________ Chris Mallick [email protected]

09-01-2004, 03:08 PM	#17
media Confirmed Moneymaker Industry Role: Join Date: Apr 2002 Location: Eugene, OR It's Like Jail, Only with Trees! Posts: 9,852	Hrmm this could explain alot... We get emails from users occasionally who never get transaction numbers and such... __________________ I'm here for the violence!

09-01-2004, 12:13 PM	#2
chupacabra Confirmed User Join Date: Sep 2002 Posts: 3,626	funny you bring this up... i have been having a similar problem intermittantly receiving notifications of new sales/rebills from both ccBill and Verotel lately... they occasionally are going into the bulk/junk folder, very odd..

09-01-2004, 12:19 PM	#3
PR_Dave Confirmed User Industry Role: Join Date: Jul 2003 Location: Italy Posts: 2,792	Some sites auto generate your password so it's not easy to remember. The user would have to reference to their receipt to check. Anyways I think this is fairly bad.

09-01-2004, 12:22 PM	#4
Dirty F Too lazy to set a custom title Industry Role: Join Date: Jul 2001 Posts: 59,204	Maybe you should upgrade and buy your own [email protected].

09-01-2004, 01:28 PM	#10
TheWildcard So Fucking Banned Join Date: Jun 2004 Location: The Netherlands Posts: 4,759	hotmail is fucked up

09-01-2004, 01:35 PM	#11
Drake Hello world! Industry Role: Join Date: Mar 2003 Posts: 12,508	Not sure if Paycom can do anything about this, because the junk happens on the Hotmail end. They junk a lot of legitimate emails.

09-01-2004, 02:06 PM	#12
bigfrank Confirmed User Join Date: Aug 2004 Location: U.S.A Posts: 107	Hotmail is sending pretty much everything to junk folder if by default junk filter is set at enhanced or exclusive. I can send from other accounts to my hotmail account and they go straight to junk folder. Set at low they come thru ok though.

09-01-2004, 02:13 PM	#13
Jace FBOP Class Of 2013 Industry Role: Join Date: Jan 2004 Location: bumfuck, ky Posts: 35,562	makes sense,.....a reciept from pornslutscum.com obviously looks like junk mail or spam..... maybe the billers should take this up with hotmail

09-03-2004, 05:59 AM	#18
Hentaikid Confirmed User Join Date: Nov 2002 Posts: 1,249	Bout all you can do is tell users to check their email spam folders...