Should I sue Enom.com?

[DatingGold]

We registered some domains with namecheap.com which resells for Enom.com.

About two weeks ago they put one of our domains on regsitrar hold, which took the site offline. The website was down for over 48 hours while we contacted them and waited for them to put it back online. Luckily it wasnt one of our dating domains cause we put those with a better registrar.

They say they put the domain on hold because they got a email containing a link to the domain which they say is spam.

The problem is we don't email market the domain and Enom says they cannot locate the email that they claimed to have received. They also never even tried to notify us about a registrat hold or email complaint.

So how can they take our domain offline for one email containing a link to our domain and not even have proof of the email? let alone claim it was spam.

It sounds very suspicious and I think they are liable for the money lost and time spent to get the domain back online.

Should we take legal action against them for loss of business?

Thanks

Allan

[Rictor]

Don't register domains through subpar companies. I don't know why people do this to save a buck.

[TheMob]

I hate Namecheap more and more every day..

[DatingGold]

Originally posted by Rictor
Don't register domains through subpar companies. I don't know why people do this to save a buck.

Well is enom.com subpar? Cause they are the one that put the hold on the domain.

[Pleasurepays]

Originally posted by DatingGold
We registered some domains with namecheap.com which resells for Enom.com.

About two weeks ago they put one of our domains on regsitrar hold, which took the site offline. The website was down for over 48 hours while we contacted them and waited for them to put it back online. Luckily it wasnt one of our dating domains cause we put those with a better registrar.

They say they put the domain on hold because they got a email containing a link to the domain which they say is spam.

The problem is we don't email market the domain and Enom says they cannot locate the email that they claimed to have received. They also never even tried to notify us about a registrat hold or email complaint.

So how can they take our domain offline for one email containing a link to our domain and not even have proof of the email? let alone claim it was spam.

It sounds very suspicious and I think they are liable for the money lost and time spent to get the domain back online.

Should we take legal action against them for loss of business?

Thanks

Allan

haha.. i just got off the phone with them 15 minutes ago. someone tried to transfer some of my domains to namecheap.com and everything looked really suspicious from the e-mail and it's language to the page at www.transfer-approval.com

if someone caused you financial losses and can't substantiate why they took those actions that caused those losses... then you should blow them out of the water.

1

[Nas7782]

Enom's been down hill lately. They even went as far as adding popups on their parked pages w/o telling the owner of the domains.

[Sharky]

This is why you should keep your domains at directnic. I've had many chances to move over and resell for enom, however something aleways seemed fishy about their system! $6.95 domains are tempting, but I'll stick with my $12-15 domains when bought in bulk with Directnic!

It's a hell of a lot better than the $100 I paid for my first 5 domains in 1996/97

[sean416]

yeah, I'd take it to court. You definitely have a case. Just make sure you have enough blang to carry it out or else they'll send you home crying.

[DatingGold]

Originally posted by sean416
yeah, I'd take it to court. You definitely have a case. Just make sure you have enough blang to carry it out or else they'll send you home crying.

They'd settle out of court I bet. I doubt they want to spend $100k in court over it.

[DatingGold]

Originally posted by sharky
This is why you should keep your domains at directnic. I've had many chances to move over and resell for enom, however something aleways seemed fishy about their system! $6.95 domains are tempting, but I'll stick with my $12-15 domains when bought in bulk with Directnic!

It's a hell of a lot better than the $100 I paid for my first 5 domains in 1996/97

Yeah 95% of our domains are at directnic. We are transferring the other 5% there now.

[Abyss_Vee]

u should sue them then transfer