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Old 05-04-2004, 03:29 AM   #1
biskoppen
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CCBILL : The mysterious holes in the sales

We see some quite mysterious holes in our CCBILL stats (as affiliates) .. these holes occur quite offen around the time where CCBILL changes to the next day

Right now .. after making almost $3k yesterday (which is lots of sales each hour) we have only made a single sale the last 5 hours .. listen to this : NO FUCKING WAY

I know for a fact that CCBILL site owners (The ones I've been talking to) are making 30-40% of the sales without a webmaster refering them .. and the funny thing about that is that some of these webmasters are not even promoting their shit themselves - they only have affiliates to do it.

I have been contacting CCBILL about this several times - but they always come back with their standard answer : "We see no problems in our end .. or we were not able to duplicate the error"

These holes are not compensated by a huge amount of signups in one go later on (the reason could be some server maintenence) ..

So .. there must be other people here who makes more than 10-15 sales a day with CCBILL who experience these mysterious holes ?
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Old 05-04-2004, 03:31 AM   #2
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I personaly signed up to a paysite thru my ref code. I never got credit. Case closed.
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Old 05-04-2004, 03:32 AM   #3
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I Agree and see the same symptoms...

Please dont submit replyes like: I dont have any problems..
or
CCBILL is the best or shit like that...

If CCBILL works out for you - CONGRATS, and keep it to your self!
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Old 05-04-2004, 03:33 AM   #4
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In addition...

I had one of my best days ever yesterday...

and today I haven't had any sales for 4 hours! : NO FUCKING WAY
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Old 05-04-2004, 03:40 AM   #5
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Quote:
Originally posted by biskoppen

Right now .. after making almost $3k yesterday (which is lots of sales each hour) we have only made a single sale the last 5 hours .. listen to this : NO FUCKING WAY
Try doing a test signup and see if anything is wrong.
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Old 05-04-2004, 03:44 AM   #6
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CCBill always seemed to be a bit suspicious to me because they don't use ref IDs but hahahahahahas (at least I think so) because the ref ID disappears when you go on through a link with their ref id stuff.
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Old 05-04-2004, 03:44 AM   #7
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yeah try a test signup..its hard to catch anyway else
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Old 05-04-2004, 03:45 AM   #8
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Originally posted by DR_PHIL
yeah try a test signup..its hard to catch anyway else
you catch it...than what?
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Old 05-04-2004, 03:51 AM   #9
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Well if you make really big sales with a specific program it's worth trying it but for people who have for example fake tgps and really use lots of programs it's kinda impossible so you can only trust people with bigger sales who say that they are ok.Personaly I have never used any CCBill program because of their ref behaviour which isn't very clean.Why aren't they like the german billing systems which even show the ref ID on checkout so you can see they don't rip you off?!
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Old 05-04-2004, 03:52 AM   #10
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Quote:
Originally posted by Oracle Porn
you catch it...than what?
then you decide if you continue to promote that sponsor or not.
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Old 05-04-2004, 03:58 AM   #11
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Its not just affiliates, I run a site and have huge holes in my sales. I posted about this and got a bunch of the "things are fine for me" responses.
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Old 05-04-2004, 04:05 AM   #12
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I don't think it's any surprise that they're not that great. That's the way things are in biz these days as your choices get limited the service gets worse not better. It's like epassporte, if paypal still did adult epassporte wouldn't have even the slim chance they have now at running a biz. CCBill function on appearing to be your buddy at the shows and shit, doing parties, having fun and being one of limited choices.

So if you trust anyone totally with your money you're already a fool even if they act like your best friend. Oh and CCBill's affiliate system is fucking shitty the way it's setup. All that money they're making they could improve that bullshit a hundred times over.
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Old 05-04-2004, 04:09 AM   #13
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the only way you can test is a test sign up , however even this will not give you a 100% proof.

if you are unhappy just try to use other sponsor or billing.
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Old 05-04-2004, 04:13 AM   #14
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Quote:
Originally posted by chemicaleyes
then you decide if you continue to promote that sponsor or not.
This has nothing to do with the sponsor, and everything to do with CCBILL!
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Old 05-04-2004, 04:16 AM   #15
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Quote:
Originally posted by gazool
This has nothing to do with the sponsor, and everything to do with CCBILL!
but if they are using CCBill then you need to decide if you want to continue to promote that sponsor.
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Old 05-04-2004, 04:31 AM   #16
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Quote:
Originally posted by chemicaleyes
but if they are using CCBill then you need to decide if you want to continue to promote that sponsor.

You are right about that.. but that's kinda different story...

This si about CCBILL not having their shit straight - not the sponsor...

other than that, I totally agree with you.
And other sponsors seems to be the only way around this... I don't think that CCBILL will change anything - or spent much time going into this
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Old 05-04-2004, 04:34 AM   #17
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Quote:
Originally posted by gazool
You are right about that.. but that's kinda different story...

This si about CCBILL not having their shit straight - not the sponsor...

other than that, I totally agree with you.
And other sponsors seems to be the only way around this... I don't think that CCBILL will change anything - or spent much time going into this
of course they won't they don't really give a fuck. it's obvious to anyone with a couple brain cells how they operate, but they're not alone there are a lot of shitty shady operations everywhere there's money in the world.

if i were you and i were having that trouble i would go to another processor and just drop them. but you won't drop them because you don't want to lose the money so in effect you accept being screwed.
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Old 05-04-2004, 04:48 AM   #18
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of course they won't they don't really give a fuck. it's obvious to anyone with a couple brain cells how they operate, but ..... ....... and just drop them. but you won't drop them because you don't want to lose the money so in effect you accept being screwed.

Yes, but the cup is almost full.

And you know, that making such a change isn't something one simply just does while having breakfast...

step 1: is to find out how many others are having this problem, and to detirmine wether I'm the one getting it wrong.


BTW... I did a test sign up, which should have been shown in stats now... but it isn't - so...
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Old 05-04-2004, 09:22 AM   #19
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good morning,

if you think that signups are not getting tracked, email me your referral link and i will be happy to do a test signup and get back to you...if you think that something is not working correctly, then this is probably a good way start to troubleshoot it

i would normally recommend that you contact our client support department about this, as these sort of things fall under their umbrella, however, this is something that i am interested in

[email protected]
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Old 05-04-2004, 09:24 AM   #20
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today is a slow day for me and im a webmaster, there are slow days and good days in this biz and thats just it
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Old 05-04-2004, 09:27 AM   #21
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today is a slow day for me and im a webmaster, there are slow days and good days in this biz and thats just it

This is true for any biz...
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Old 05-04-2004, 09:37 AM   #22
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today is a slow day for me and im a webmaster, there are slow days and good days in this biz and thats just it
I used to do crazy numbers with my phone sex business and I couldn't agree more. Although you might be right and there might be a problem, you simply can't microanalyze your business that much. Numbers make sense over a period of weeks and months, not hours.

Brad
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Old 05-04-2004, 09:43 AM   #23
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yes, ccbill sales are all over the place, and lately the reporting has been iffy.

sales showing up then a few hours they are missing, etc.

traffic is steady.

but i can't be too hard on ccbill, they have misses a weekly payment in 7 years, not once.

i'm confident if anyone can get this glitch fixed it is ccbill.

just wish they didn't scrub so hard.


suggestion to thread starter---check your "form hits" stats
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Old 05-04-2004, 09:55 AM   #24
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I've seen a few of you complaining about the way ccbill tracks sales. Just be aware that they do allow sites to use referring ID's tracked through a session just like any other program. It's not very well d-o-cumented if at all, but I use it for the nubiles.net program.
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Old 05-04-2004, 10:07 AM   #25
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you catch it...than what?
See a doctor and get rid of it...
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Old 05-04-2004, 10:10 AM   #26
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gazool, icq me one more time please, your first icq hit me at home
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Old 05-04-2004, 10:28 AM   #27
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FYI: CCbill now has 2 types of tracking codes.

This type tracks just C.O.O.K.I.E.S:

http://refer.ccbill.com/cgi-bin/clic...5908&PA=XXXXXX


This type tracks C.O.O.K.I.E.S AND Ip's. So if surfer has C.O.O.K.I.E.S off you still get credit cause his IP gets tracked.

http://refer.ccbill.com/cgi-bin/clic...fe.com/aff.htm
(roll over it and look at the code in your status bar)

Could someone from CCbill confirm this? I may be wrong.

Ray
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Old 05-04-2004, 11:14 AM   #28
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today is very slow with ccbill for me, hopefully things will pick up this afternoon/evening
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Old 05-04-2004, 11:58 AM   #29
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Quote:
Originally posted by gazool
I Agree and see the same symptoms...

Please dont submit replyes like: I dont have any problems..
or
CCBILL is the best or shit like that...

If CCBILL works out for you - CONGRATS, and keep it to your self!
I dont have any problems, CCBill is the best!
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Old 05-04-2004, 12:05 PM   #30
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some days are good ..some days not thats normal
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Old 05-04-2004, 12:08 PM   #31
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Quote:
Originally posted by Ray
FYI: CCbill now has 2 types of tracking codes.

This type tracks just C.O.O.K.I.E.S:

http://refer.ccbill.com/cgi-bin/clic...5908&PA=XXXXXX


This type tracks C.O.O.K.I.E.S AND Ip's. So if surfer has C.O.O.K.I.E.S off you still get credit cause his IP gets tracked.

http://refer.ccbill.com/cgi-bin/clic...fe.com/aff.htm
(roll over it and look at the code in your status bar)

Could someone from CCbill confirm this? I may be wrong.

Ray

Very close.

What actually happens is when traffic hits the clicks software that sets the cook.ie we do two things. First we attempt to set the cook.ie and second we record ip information into a local database for ip tracking.

When the consumer hits the signup forms we first look for the coo.kie. If the coo.kie is not present we will attempt to match the ip information to information recorded at the time the consumer hit the clicks software. If the ip matches we use the affiliate code stored at the time the consumer hit the clicks software.

So in essence the IP track system is a backup utility. The coo.kie still takes precedence, but if the coo.kie is not found the ip track database is used to find the proper affiliate code.
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Old 05-04-2004, 12:19 PM   #32
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I can't even make a test sign up with my visa gold.
What is the reason? My location?
I don't have such problems with other billing companies.
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Old 05-04-2004, 12:25 PM   #33
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Quote:
Originally posted by corvett

i would normally recommend that you contact our client support department about this
I'm still waiting for them to get back to me with an answer regarding an issue from early April.

Emailed them, submitted bug reports and the problem still persists.

I appreciate they must be busy, and I've had no other problems EVER with CCBill, but come on guys!!
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Old 05-04-2004, 12:43 PM   #34
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Quote:
Originally posted by Kcah
I'm still waiting for them to get back to me with an answer regarding an issue from early April.

Emailed them, submitted bug reports and the problem still persists.

I appreciate they must be busy, and I've had no other problems EVER with CCBill, but come on guys!!

Kcah,


If you would like to send me over some information about this I will be happy to look into it for you. Supervisor at CCBill dot com
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Old 05-04-2004, 12:44 PM   #35
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why do i get the feeling it's always the same guy and a couple of his buddies or other fake names whinning about ccbill - no one seems to know who they are - always unknown names, never anyone who's known in the industry.


annomous attacks like this show a lack of character and prove it's just some total idiot on a vengence mission to hurt someone else.
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Old 05-04-2004, 12:53 PM   #36
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Originally posted by SleazyDream
why do i get the feeling it's always the same guy and a couple of his buddies or other fake names whinning about ccbill - no one seems to know who they are - always unknown names, never anyone who's known in the industry.
This is the first time I've ever complained about CCBill, they've always looked after me in the past.

You've never heard of me? I've probably been mixing in very different circles to you up until now, but that doesn't make me a fake.
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Old 05-04-2004, 01:03 PM   #37
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Very close.

What actually happens is when traffic hits the clicks software that sets the cook.ie we do two things. First we attempt to set the cook.ie and second we record ip information into a local database for ip tracking.

When the consumer hits the signup forms we first look for the coo.kie. If the coo.kie is not present we will attempt to match the ip information to information recorded at the time the consumer hit the clicks software. If the ip matches we use the affiliate code stored at the time the consumer hit the clicks software.

So in essence the IP track system is a backup utility. The coo.kie still takes precedence, but if the coo.kie is not found the ip track database is used to find the proper affiliate code.
What happens when a sponsor site sends custom form variables, for example: add a new webmaster ID?

Does that one take presedence over hahahahahaha + IP and the "new" webmaster ID will get credit?
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Old 05-04-2004, 01:05 PM   #38
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Quote:
Originally posted by corvett
good morning,

if you think that signups are not getting tracked, email me your referral link and i will be happy to do a test signup and get back to you...if you think that something is not working correctly, then this is probably a good way start to troubleshoot it

i would normally recommend that you contact our client support department about this, as these sort of things fall under their umbrella, however, this is something that i am interested in

[email protected]
45471840
I think they might have contacted client support and got above answers. I got, we checked and found NO problem many months ago. Well there was a problem and one of ccbill's ex-Emp's (was an Emp at that time) had the programer look at it and found the problem. This went on for over a year the problem.

The thing is your Tech support is not that sharp, and it'a 2 easy for them I see NO problem. ccbill needs some kind of checks and balances or something.

Needles 2 say I lost one hell of a lot of money. The problem was really simple but your Tech support well
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Old 05-04-2004, 01:10 PM   #39
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Originally posted by SleazyDream
why do i get the feeling it's always the same guy and a couple of his buddies or other fake names whinning about ccbill - no one seems to know who they are - always unknown names, never anyone who's known in the industry.


annomous attacks like this show a lack of character and prove it's just some total idiot on a vengence mission to hurt someone else.
yes, everybody knows you, you are big rich webmaster, same old story we hear about 100x times last year. can you be please inovative?
Dont forget there are people who makes much more then you, but they have never (or will)appear on this board.
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Old 05-04-2004, 01:14 PM   #40
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Originally posted by teomaxxx
yes, everybody knows you, you are big rich webmaster, same old story we hear about 100x times last year. can you be please inovative?
Dont forget there are people who makes much more then you, but they have never (or will)appear on this board.
been waitng I think for years for someone 2 say this.

wondering how long it would take.
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Old 05-04-2004, 01:17 PM   #41
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Quote:
Originally posted by DavidS

If you would like to send me over some information about this I will be happy to look into it for you.
Thank you very much, I'm really sorry to bring this up on a board, but first line tech support had no clue and I doubt if they passed it on to anyone else.
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Old 05-04-2004, 01:27 PM   #42
swedguy
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Quote:
Originally posted by swedguy
What happens when a sponsor site sends custom form variables, for example: add a new webmaster ID?

Does that one take presedence over hahahahahaha + IP and the "new" webmaster ID will get credit?
Let me rephrase that.

Why can a sponsor change a variable in the signup form, that resides on CCBill's server, that contains the ID of the _referring_ webmaster and what's the purpose of it?
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Old 05-04-2004, 01:40 PM   #43
DavidS
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Quote:
What happens when a sponsor site sends custom form variables, for example: add a new webmaster ID?

Does that one take presedence over hahahahahaha + IP and the "new" webmaster ID will get credit?
The only thing we do with erroneous name value pairs passed into the clicks software is pass them through directly to the redirect url. The receiving side will see the name value pairs not used by CCBill in the HTTP variables.
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Old 05-04-2004, 01:49 PM   #44
m00d
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I have the same "holes". They have been brutal the last 2 weeks. And today? Forget about it..

This is beginning week 3 of whatever is going on over there at ccbill.
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Old 05-04-2004, 01:50 PM   #45
swedguy
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Quote:
Originally posted by DavidS
The only thing we do with erroneous name value pairs passed into the clicks software is pass them through directly to the redirect url. The receiving side will see the name value pairs not used by CCBill in the HTTP variables.
I'm talking about the signup page, not the clicks software.


It's possible to send an extra variable to the CCBill signup page that contains a custom referrer ID.
If that variable is not set, I will see my own webmaster ID (that was set through a CCBill link code) in the CCBill signup form.

If that variable is set (on the sponsors join page) and changed to a completely different ID, I will see that "custom" ID in the CCBill signup form, even if I used my own CCBill link code with a different webmaster ID to get to the signup page.


ICQ 252081 if you want a demo.
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Old 05-04-2004, 01:51 PM   #46
m00d
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Quote:
Originally posted by SleazyDream
why do i get the feeling it's always the same guy and a couple of his buddies or other fake names whinning about ccbill - no one seems to know who they are - always unknown names, never anyone who's known in the industry.


annomous attacks like this show a lack of character and prove it's just some total idiot on a vengence mission to hurt someone else.
stfu
I have to question how little sales you have to not notice this phenomena
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Old 05-04-2004, 02:17 PM   #47
BeaverXXX
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I have also this problems.
I am using just normal html links to my own pages.
12hours 0 sign ups ; the next 12 hours 15 sign ups.

Greetings Beaver
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Old 05-04-2004, 02:40 PM   #48
Priapus
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We usually do 5 signups an hour. On sunday night shit went south. BIG HOLES in signups to say the least. In the last hour we have seen 4 signups!! Not saying this is fixed, cause it happens every couple days for the last month, but for the last hour it looks to be improved. It appears as if it helps to complain on gfy, at least nothing else we tried helped. So thanks to all those who posted about this
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Old 05-04-2004, 02:46 PM   #49
m00d
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Quote:
Originally posted by Priapus
We usually do 5 signups an hour. On sunday night shit went south. BIG HOLES in signups to say the least. In the last hour we have seen 4 signups!! Not saying this is fixed, cause it happens every couple days for the last month, but for the last hour it looks to be improved. It appears as if it helps to complain on gfy, at least nothing else we tried helped. So thanks to all those who posted about this
let's get together and keep these threads bumped. maybe a daily poll as to how they're doing. maybe we can find some rhyme or reason to the madness..or atleast know we're not alone..
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Old 05-04-2004, 02:52 PM   #50
basschick
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well over two years ago, when we were using ccbill for our processor, i noticed that a lot of our affiliates who we KNEW signed up under other affiiliates weren't ending up under them. we did some tests. about a third were not signed up under anyone.

two different techs and a rep told me everything was working fine. they checked our join pages, they were fine. they moved some people under other people, which was a big fucking deal.

this isn't a new problem, but it would be sweet if it could finally be addressed and corrected. it's very easy to say "everything is fine" - it's a lot more valuable to work to find the problem.


Quote:
Originally posted by corvett
good morning,

if you think that signups are not getting tracked, email me your referral link and i will be happy to do a test signup and get back to you...if you think that something is not working correctly, then this is probably a good way start to troubleshoot it

i would normally recommend that you contact our client support department about this, as these sort of things fall under their umbrella, however, this is something that i am interested in

[email protected]
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