Keeping Surfers honest. - GoFuckYourself.com

-=HOAX=- · 03-12-2004, 05:04 PM

With chargebacks being such an issue, and credit card companies giving so much freedom and impunity to card holders what sort of efforts have been made to hold surfers responsible for fraud when it comes to chargebacks?

I know that the cost of pursuing it can be expensive and time consuming.

Anyone employed any measures to keep surfers honest?

For those of you with merchant accounts, do your customer service representatives employ any tactics of pursuing prosecution when someone claims their underage children stole the card, or the classic, "It wasn't me!"? I've heard that even scare tactics like telling the prospective chargeback that all cases will be reported to the fbi can be successful.

I think as an industry we have just as many rights as the card holders.
Thoughts?

Buddy · 03-12-2004, 05:15 PM

I'd like to hear what people have to say about this.
But I guess everyone has checked out early this friday evening....

-=HOAX=- · 03-12-2004, 05:17 PM

Either that or they're debating on whether or not they'd, "Hit it". *sigh*

detoxed · 03-12-2004, 05:47 PM

We send a guy with a big knife over to any address that does a chargeback

-=HOAX=- · 03-12-2004, 05:47 PM

Quote:

Originally posted by detoxed
We send a guy with a big knife over to any address that does a chargeback

yeeeeeaahhhh....

brand0n · 03-12-2004, 05:48 PM

id hit it

Buddy · 03-12-2004, 05:50 PM

*sigh* indeed.

WiredGuy · 03-12-2004, 05:51 PM

Quote:

Originally posted by -=HOAX=-
Either that or they're debating on whether or not they'd, "Hit it". *sigh*

I'm hitting on googlebot. She's not reciprocating lately.
WG

exspamr · 03-12-2004, 05:51 PM

it is fucked up because if a kid stole something from a store or ate food off the shelves at a supermarket more often than not the parents would be held responsible and forced to pay for it

NetRodent · 03-12-2004, 05:52 PM

Beaurocracy is a good way to handle them. We try to never out right deny a refund request, we just try to make it inconvienent for them: "Sure we'll refund your money, but you have to fax us a notarized affidavit that you didn't make the charges."

WiredGuy · 03-12-2004, 05:55 PM

Quote:

Originally posted by NetRodent
Beaurocracy is a good way to handle them. We try to never out right deny a refund request, we just try to make it inconvienent for them: "Sure we'll refund your money, but you have to fax us a notarized affidavit that you didn't make the charges."

That's reasonable. Royal Bank required me to do this (without the notarizing part) to make the actual chargeback so it seems not that un-reasonable.

WG

DTK · 03-12-2004, 06:26 PM

Quote:

Originally posted by -=HOAX=-
Either that or they're debating on whether or not they'd, "Hit it". *sigh*

Three times!

fyrflygrl · 03-12-2004, 06:30 PM

We haven't disputed based on 'my kid stole the card', but we have disputed and won, several times by making sure we keep EVERY LITTLE teeny scrap of communication about an account...

Fyrflygrl

03-12-2004, 05:04 PM	#1
-=HOAX=- Confirmed User Join Date: Dec 2001 Location: CrackYaMental Posts: 4,365	Keeping Surfers honest. With chargebacks being such an issue, and credit card companies giving so much freedom and impunity to card holders what sort of efforts have been made to hold surfers responsible for fraud when it comes to chargebacks? I know that the cost of pursuing it can be expensive and time consuming. Anyone employed any measures to keep surfers honest? For those of you with merchant accounts, do your customer service representatives employ any tactics of pursuing prosecution when someone claims their underage children stole the card, or the classic, "It wasn't me!"? I've heard that even scare tactics like telling the prospective chargeback that all cases will be reported to the fbi can be successful. I think as an industry we have just as many rights as the card holders. Thoughts? __________________ Insert Value Here.

03-12-2004, 05:17 PM	#3
-=HOAX=- Confirmed User Join Date: Dec 2001 Location: CrackYaMental Posts: 4,365	Either that or they're debating on whether or not they'd, "Hit it". sigh __________________ Insert Value Here.

03-12-2004, 05:48 PM	#6
brand0n been very busy Join Date: Nov 2002 Location: the queen city Posts: 26,983	id hit it __________________ want to buy this spot for cheap? it is of course for sale. long term deals are always the best bet. brand0n/ at/ a o l dot commies.

03-12-2004, 05:52 PM	#10
NetRodent Confirmed User Join Date: Jan 2002 Location: In the walls of your house. Posts: 3,985	Beaurocracy is a good way to handle them. We try to never out right deny a refund request, we just try to make it inconvienent for them: "Sure we'll refund your money, but you have to fax us a notarized affidavit that you didn't make the charges." __________________ "Every normal man must be tempted, at times, to spit on his hands, hoist the black flag, and begin slitting throats." --H.L. Mencken

03-12-2004, 06:30 PM	#13
fyrflygrl Confirmed User Join Date: Nov 2003 Posts: 250	We haven't disputed based on 'my kid stole the card', but we have disputed and won, several times by making sure we keep EVERY LITTLE teeny scrap of communication about an account... Fyrflygrl __________________ Fyrflygrl! Reciprocal links are great, but you can get High Ranked one way links at LinkAdage Auctions!

03-12-2004, 05:15 PM	#2
Buddy Confirmed User Join Date: Mar 2003 Location: FlashCa$h Headquarters Posts: 1,828	I'd like to hear what people have to say about this. But I guess everyone has checked out early this friday evening....

03-12-2004, 05:47 PM	#4
detoxed vip member Join Date: Jan 2003 Posts: 17,798	We send a guy with a big knife over to any address that does a chargeback

03-12-2004, 05:50 PM	#7
Buddy Confirmed User Join Date: Mar 2003 Location: FlashCa$h Headquarters Posts: 1,828	sigh indeed.

03-12-2004, 05:51 PM	#9
exspamr Registered User Join Date: Dec 2002 Posts: 1,427	it is fucked up because if a kid stole something from a store or ate food off the shelves at a supermarket more often than not the parents would be held responsible and forced to pay for it