Problem with a Mac pc, seeking advise - GoFuckYourself.com

jMP2 · 02-17-2004, 02:30 AM

Hey guys I have an issue with a customer, the problem is he can?t access our member?s area ?authentication fails?. He?s using a Mac OS X 10.3.2 and has also tried these browsers, Netscape 7.2, IE 5.2, and Safari 1.2 and none of them could access member?s area. The password works just fine for us. Have any of you come across this before?
Any tips on how to resolve this problem?
Thank you

Shoehorn! · 02-17-2004, 02:41 AM

Quote:

Originally posted by jMP2
Hey guys I have an issue with a customer, the problem is he can?t access our member?s area ?authentication fails?. He?s using a Mac OS X 10.3.2 and has also tried these browsers, Netscape 7.2, IE 5.2, and Safari 1.2 and none of them could access member?s area. The password works just fine for us. Have any of you come across this before?
Any tips on how to resolve this problem?
Thank you

I am running 10.2.8 and everything works fine. Haven't had a problem like that before. It could have something to do with cookies though, might want to have him check if he has them disabled. No idea if that'll work or not, but it's worth a try.

greentea · 02-17-2004, 02:42 AM

Quote:

Originally posted by jMP2
Hey guys I have an issue with a customer, the problem is he can?t access our member?s area ?authentication fails?. He?s using a Mac OS X 10.3.2 and has also tried these browsers, Netscape 7.2, IE 5.2, and Safari 1.2 and none of them could access member?s area. The password works just fine for us. Have any of you come across this before?
Any tips on how to resolve this problem?
Thank you

Most likely he is typing his user name and password wrong.

Digipimp · 02-17-2004, 02:42 AM

It happens all the time depending on your authentication or especially if you're using some DRM. You can give me the login and pass and URL I can see if FireFox works but you never know.

jMP2 · 02-17-2004, 02:49 AM

Quote:

Originally posted by greentea

Most likely he is typing his user name and password wrong.

According to the customer he?s been copying and pasting it, so should not be the problem unless he picking up a blank space on the end

Thanks

SGS · 02-17-2004, 02:52 AM

Its a cookie problem:

http://www.gsoconnect.com.au/MAC-COOKIES.html

We get loads of these every week but give him the link here and all will be well.

jMP2 · 02-17-2004, 03:22 AM

Quote:

Originally posted by SGS
Its a cookie problem:

http://www.gsoconnect.com.au/MAC-COOKIES.html

We get loads of these every week but give him the link here and all will be well.

Thanks for the link SGS

02-17-2004, 02:30 AM	#1
jMP2 Registered User Join Date: Aug 2003 Posts: 48	Problem with a Mac pc, seeking advise Hey guys I have an issue with a customer, the problem is he can?t access our member?s area ?authentication fails?. He?s using a Mac OS X 10.3.2 and has also tried these browsers, Netscape 7.2, IE 5.2, and Safari 1.2 and none of them could access member?s area. The password works just fine for us. Have any of you come across this before? Any tips on how to resolve this problem? Thank you

02-17-2004, 02:42 AM	#4
Digipimp BP4L OT DL Join Date: Mar 2003 Location: BP4L Swap Meet Posts: 13,481	It happens all the time depending on your authentication or especially if you're using some DRM. You can give me the login and pass and URL I can see if FireFox works but you never know. __________________ Still Hosting at Webair and You Should Be Too

02-17-2004, 02:52 AM	#6
SGS Confirmed User Industry Role: Join Date: Dec 2002 Location: Mallorca - Nottingham Posts: 5,176	Its a cookie problem: http://www.gsoconnect.com.au/MAC-COOKIES.html We get loads of these every week but give him the link here and all will be well. __________________ See sig...