so, I called paypal about the EU service agreement - GoFuckYourself.com

Sarah_Jayne · 02-10-2004, 08:48 PM

because I just got an email saying they go into effect tomorrow. I have been trying to email them about it but keep getting form letter replies.

My problem is they are saying that they won't allow people based in the EU to use US based bank account (and now) credit cards to make paypal payments.

In the email I saw this paragraph:

"If your primary address is in the US, please update your address to reflect this. This will ensure the continuation of your customer relationship with PayPal Inc. beyond 12 February 2004. To update your address, log in to your PayPal account and click 'Profile' to access the relevant link. "

I think, brilliant, I do have a US mailing address so I will just go in an change that like it says you can because the US address is actually the billing address to my card too. Well, yeah except that it won't let you because the country field is fixed and you can't change it.

So, I sigh, pick up the phone and call them. To his credit the guy who picked up the phone was very polite and trying to be helpful.

However, when I told him I got this email he said 'but the new rules don't start for another week'. I told him that the email I just had said they start on the 12th..which where I am is tomorrow. He says 'oh really, I wasn't even told there were going to be changes at all until today'

Good staff training there. So, he is apparently going to get back to me. We shall see.

hjnet · 02-11-2004, 12:55 AM

WARNING: Calling paypal support causes serious brain damage!!

digifan · 02-11-2004, 01:00 AM

Quote:

Originally posted by hjnet
WARNING: Calling paypal support causes serious brain damage!!

And dealing with them is deadly

JDog · 02-11-2004, 01:02 AM

Quote:

Originally posted by hjnet
WARNING: Calling paypal support causes serious brain damage!!

No shit, tell me about it!

jDoG

Jarmusch · 02-11-2004, 04:43 AM

I sure hope this change will make wire transfers and paypal debit/credit cards available to all european countries.

Sarah_Jayne · 02-11-2004, 06:57 AM

they were suppose to get back to me in two hours. Ten hours on and nothing and the changes happen in the morning.

Krille · 02-11-2004, 07:00 AM

did you know support people just say they will call you back so they can get you off the phone

Sarah_Jayne · 02-11-2004, 07:05 AM

yeah, I used to do customer support but what was always worse was having someone call back and saying your name (like i got..or atleast the one he told me) and that you never got back to the customer.

Validus · 02-11-2004, 07:45 AM

Quote:

Originally posted by hjnet
WARNING: Calling paypal support causes serious brain damage!!

I am not sure what their service is like now, but about a year ago it could have used some improvement to put it mildly.

02-10-2004, 08:48 PM	#1
Sarah_Jayne Now with more Jayne Industry Role: Join Date: Dec 2002 Location: Los Angeles Posts: 40,077	so, I called paypal about the EU service agreement because I just got an email saying they go into effect tomorrow. I have been trying to email them about it but keep getting form letter replies. My problem is they are saying that they won't allow people based in the EU to use US based bank account (and now) credit cards to make paypal payments. In the email I saw this paragraph: "If your primary address is in the US, please update your address to reflect this. This will ensure the continuation of your customer relationship with PayPal Inc. beyond 12 February 2004. To update your address, log in to your PayPal account and click 'Profile' to access the relevant link. " I think, brilliant, I do have a US mailing address so I will just go in an change that like it says you can because the US address is actually the billing address to my card too. Well, yeah except that it won't let you because the country field is fixed and you can't change it. So, I sigh, pick up the phone and call them. To his credit the guy who picked up the phone was very polite and trying to be helpful. However, when I told him I got this email he said 'but the new rules don't start for another week'. I told him that the email I just had said they start on the 12th..which where I am is tomorrow. He says 'oh really, I wasn't even told there were going to be changes at all until today' Good staff training there. So, he is apparently going to get back to me. We shall see.

02-11-2004, 12:55 AM	#2
hjnet Confirmed User Join Date: May 2002 Location: European Union Posts: 3,815	WARNING: Calling paypal support causes serious brain damage!!

02-11-2004, 04:43 AM	#5
Jarmusch Industry Role: Join Date: May 2003 Posts: 12,464	I sure hope this change will make wire transfers and paypal debit/credit cards available to all european countries.

02-11-2004, 06:57 AM	#6
Sarah_Jayne Now with more Jayne Industry Role: Join Date: Dec 2002 Location: Los Angeles Posts: 40,077	they were suppose to get back to me in two hours. Ten hours on and nothing and the changes happen in the morning.

02-11-2004, 07:00 AM	#7
Krille Confirmed User Join Date: Mar 2002 Location: Bangkok Posts: 2,436	did you know support people just say they will call you back so they can get you off the phone

02-11-2004, 07:05 AM	#8
Sarah_Jayne Now with more Jayne Industry Role: Join Date: Dec 2002 Location: Los Angeles Posts: 40,077	yeah, I used to do customer support but what was always worse was having someone call back and saying your name (like i got..or atleast the one he told me) and that you never got back to the customer.