flashfire

Weird....didnt post the message, anyway the host has been down 3 times this month...false advertising so am I entitiled to a refund or discounted rate? I should be

Sig Whore

LOL whatever go call the FTC

flashfire

not gonna call the FTC over this...but some hosts compensate for downtime and I think they should

Dveron

Probably got their asses well covered in their terms. 'Not responsible blah, blah..'

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flashfire

Well if they dont compensate they have lost a customer...

Shoehorn!

What company? Do tell.

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flashfire

I will give them a chance to explain the outages and make up for it before I go dragging names through the mud...belive me if they are dicks about it or outages continue I will let you guys know

Shoehorn!

I like you already. That's good business.

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psyko514

i've always wondered if hosts actually do have 99.99% uptime.

that means they're only down for 4.464 minutes a month.

impressive if it's true for any host.

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integrated

no the majority just bullshit

just like all the programs that say they have been around since 97 and conert 1:100 on chinese traffic

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flashfire

Its not like they were down for 5 minutes and I'm pissed off or something....they were out for hours so they didnt even come close to 99.9% and havent even sent me an email or anything about the problem...did they think I wouldnt notice?

beemk

ask them to reimburse you for lost $, if they dont do it... demand a refund... all else fails do a chargeback.

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beemk

why would a host email you to tell you that your sites are down? of course they would hope you didnt notice.

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flashfire

I have other hosts that do email me when theres a problem to let me know whats up...I find out eventually anyway....(darn maybe I had a bad day and dint get any traffic when yesterday I had 500,000 hits) and ounce I find out I feel a lot better when they were honest with me

pradaboy

go to www.oxeo.com and get ya hosting there...

100% uptime guaranteed, no shit... I've never had a millisecond downtime

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skillfull

yep seriously oxeo is solid
and btw
why you dont sign a contract for critical sites ?
if they are down they pay
having a lawyer with you should really help

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Veterans Day

OXEO resells Isprime. Just go the source

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KraZ

I've worked with Dell hosting and they do reduce the amount you owe them if the downtime is above 0.1%

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sexsup

If they are good enough maybe they will do something for you, just to make you happy as client

flashfire

I talked to them and the solved my problem by compensating me for the month and also explaining what the problem was...

jimboc

You need an underground bunker with generator ups and backup machines http://www.thebunker.net/

Dedicated servers are locked into the Web in a former NATO nuclear bunker, hidden in a low-risk countryside area. Thirty metres below ground, the data centre matches high physical and digital security, Night vision CCTV, 24-hour security patrols with trained guard dogs, 3.5 metre high security fencing, multiple redundant national grid electricity feeds, automatic fire suppression and environmental control systems and a 24 x 7 Networks Operation Centre are some the things we can boast about.

Then there are the parts we don't tell ANYONE about.

Now, what you know about and don't know about, add up to the uncompromising

Industrial strength hosting with nuclear calibre security - The Bunker.

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jact

99.99% uptime still gives them 20 hours of downtime in a year... How long were you down?

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SleazyDream

any host that doesn't have an uptime guarentee and refunds you money for any downtime isn't worth dealing with.

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NBDesign

I think that is on the overall (yearly), not a month by month basis.

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traffictrader

depends on your contract,

at swiftco, for example... the uptime guarantee has a refund clause so you don't pay if we aren't up.

Some companies don't have this policy. That's why you should ALWAYS read your contracts before you sign them!

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almighty

my host has a per month uptime of like 99.5% or some shit and then you have to request the refund and it is prorated on 6 hr blocks

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synergysex

Webhosts always cover thier ass in terms that make them pretty much not responsible for anything. They arent responsible for power outages, floods, breakdowns, blah, blah, blah..

If they are anything like the prudes at Comcast, you'll never get a credit out of them. I am constantly having outages with Comcast here for about 12 hours at a time - but they dont credit you unless you are down for more than 24 consecutive hours, yet they advertise the service as "always on".

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Jace

i have had used numerous hosts, and all have been down for sometime at one point...mainly from DDoS attacks
webair was the worst though, man, that shit was up and down like a roller coaster for 2 month....i just kept giving them a chance and they kept proving me wrong.
nakedhosting has been the best 3 hours of downtime in the last year

lurking

<a href="http://www.swiftwill.com/">swiftwill</a> has 100% uptime.

Ceromus

I noticed a little confusion about the uptime percentages hope the following will help you out:

Uptime Downtime Per Year Downtime per month
99.9999% 0 days 0:00:31 .53 / 0 days 0:00:02 .59
99.999% 0 days 0:05:15 .36 / 0 days 0:00:25 .92
99.99% 0 days 0:52:33 .60 / 0 days 0:04:19 .20
99.9% 0 days 8:45:35 .99 / 0 days 0:43:11 .99
99% 3 days 15:36:00 / 0 days 7:12:00
98% 7 days 7:12:00 / 0 days 14:24:00
97% 10 days 22:48:00 / 0 days 21:36:00
96% 14 days 14:24:00 / 1 days 4:48:00
95% 18 days 6:00:00 / 1 days 12:00:00
(format: hour:minute:second .millisecond)

You have to read the terms of service carefully with every web host to find out exactly how the uptime guarantee works and what kind of refund / credit you get back. Also if its not included in the details be sure to ask if the uptime guarantee is based by month or by year. It doesn't hurt to get a free uptime monitor (siteuptime.com has free uptime monitors) because chances are if you don't say anything they arent going to give you your money back.

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arg

Guarantees usually cover only prorated fees for the period of downtime, and hosts generally don't admit to what most of us would consider downtime. It's pretty common that even if a host's computers are inaccessible due to any number of network problems, they don't consider that down, since the servers themselves are up. I don't care if their some other host screwed up routing tables, or a backhoe operator in Virginia sliced some fiber, if most surfers can't get to my server, I consider that downtime. For most people in this biz, the prorated fee (i.e. one day of downtime means one day's service fee is waived) is trivial compared to the loss of revenue or other business damage (delisted galleries, irate affiliates, etc.). Say you have a dedicated box for $300 a month, so you get $10 off for being down for a day.

Snake Doctor

The 99.99% uptime guarantee refers to the "network" only. If you read the fine print you'll see that....that refers to their upstream provider (level3, verio, whoever)
That doesn't refer to your server or hardware in the datacenter like a router or switch.

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synergysex

Its like when you take your vacation pictures to be developed. If the kid at Wal-Mart ruins them, they give you a new roll of firm and send you on your way. But the new roll of firm is hardly worth the cost of your vacation. You could take the vacation again, but of course you'll never be able to take the exact same roll of pictures again.

Well, such is also true with webhosting. The host gives you a day's credit. So what? Who cares? Its a drop in the bucket compared to lost revenue and headaches.

Couple this with the fact that it seems like everybody owns a hosting company these days and good portion are running thier companies out mommy's basement with a couple of APCs and some shitty boxes they call servers . A good portion of the people running hosting companies are complete idiots that have no idea how to lock a box down and had someone else set everything up for them.

Many hosts charge far more than what thier service is worth and most try to screw you at every turn.

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playa

go dedicated

StuartD

Yup... also, 99.99% uptime has no time limits. So basically, between the creation of the universe and the end of the universe, the network will only be down, at most... .01% of the time.

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PbG

This is not true of all hosts. Some hosts us included will cover any unscheduled downtime in their SLA. Additionally it is unfair to expect the host to do more than credit the customer for downtime. The limit of their liability can not and should not exceed the amount of money paid by the customer. Afterall the host is providing web hosting services not insurance for your business.

Let's face it shit happens all of this relies on mechanical equipment. When/if it fails unexpectedly and/or without warning all that can be done are to fix it ASAP and prepare for the inevitable failures by stocking spare parts.

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flashfire

Some of you guys are being too technical about this...heres the facts: hosting downtime over an amount I deam to be acceptable pisses me off and if a web company doesnt wanna compensate me for my losses during the time then I will go somewhere that will. This cost them business whenever anyone asks "how's host so and so" The terms can say anything they want if I feel I'm not getting what I paid for then they will lose my business...they arnt getting off the hook through some terms loophole with me.

Anyway I was compensated and the situation is resolved