This is not true of all hosts. Some hosts us included will cover any unscheduled downtime in their SLA. Additionally it is unfair to expect the host to do more than credit the customer for downtime. The limit of their liability can not and should not exceed the amount of money paid by the customer. Afterall the host is providing web hosting services not insurance for your business.
Let's face it shit happens all of this relies on mechanical equipment. When/if it fails unexpectedly and/or without warning all that can be done are to fix it ASAP and prepare for the inevitable failures by stocking spare parts.
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Originally posted by MaskedMan
Yup... also, 99.99% uptime has no time limits. So basically, between the creation of the universe and the end of the universe, the network will only be down, at most... .01% of the time.
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