What's considered a high chargeback rate? - GoFuckYourself.com

brizzad · 01-17-2004, 05:11 PM

I make about 25-35 sales a day, with around 1 or 2 chargebacks every 3 days.... When should I start getting worried that the chargeback rate is getting too high?

brand0n · 01-17-2004, 05:12 PM

anything over 1% now a days.

Oracle Porn · 01-17-2004, 05:12 PM

%1.0000000000000000000000001 is a high chargeback rate.

gregtx · 01-17-2004, 05:18 PM

so you have only 6 or so cbs a month.. you have nothing to worry about.. you have to be over 100 total or less than 1%..

but.. with your transaction count... you could be over 2%

corvette · 01-17-2004, 06:32 PM

research the reason that you are getting them; are they from affiliate sales, does the customer info looks like it makes sense, is it all from one region or for one price point such as the first rebill of a free trial, or the highest price that you offer, was the same bin was used, etc...

try to find out why you are getting them, there is a reason behind every chargeback

also, do not forget that the 100 chargeback floor is for Visa chargebacks, so out of your approx. 15 chargebacks a month, maybe around 8-9 are Visa

if you would like any suggestions on how to improve your cb rate, feel free to get hold of me

dodger21 · 01-17-2004, 06:33 PM

If youre getting 2 chargebacks every 3 days on 30 sales a day you REALLY need to start looking into what the fuck youre doing wrong.

Head · 01-17-2004, 06:40 PM

Quote:

Originally posted by brand0n
anything over 1% now a days.

wimpy · 01-17-2004, 08:14 PM

Quote:

Originally posted by gregtx
you have to be over 100 total

That's no longer true, as of November, I think. (Or was it October?)

<IMX> · 01-17-2004, 08:20 PM

A high chargeback rate is whatever visa says.

doober · 01-17-2004, 08:24 PM

Quote:

Originally posted by wimpy

That's no longer true, as of November, I think. (Or was it October?)

says who??

brizzad · 01-17-2004, 11:35 PM

alright.. thanks for the comments/suggestions guys, ill do some research and change a few things

01-17-2004, 05:11 PM	#1
brizzad holla Join Date: Jul 2003 Location: KFC Posts: 11,769	What's considered a high chargeback rate? I make about 25-35 sales a day, with around 1 or 2 chargebacks every 3 days.... When should I start getting worried that the chargeback rate is getting too high?

01-17-2004, 05:12 PM	#2
brand0n been very busy Join Date: Nov 2002 Location: the queen city Posts: 26,983	anything over 1% now a days. __________________ want to buy this spot for cheap? it is of course for sale. long term deals are always the best bet. brand0n/ at/ a o l dot commies.

01-17-2004, 05:12 PM	#3
Oracle Porn Affiliate Industry Role: Join Date: Oct 2002 Location: Icq: 94-399-723 Posts: 24,433	%1.0000000000000000000000001 is a high chargeback rate. __________________

01-17-2004, 05:18 PM	#4
gregtx Confirmed User Industry Role: Join Date: Jan 2002 Location: Dallas, TX Posts: 1,929	so you have only 6 or so cbs a month.. you have nothing to worry about.. you have to be over 100 total or less than 1%.. but.. with your transaction count... you could be over 2% __________________ Processing Partners http://www.processingpartners.com

01-17-2004, 06:32 PM	#5
corvette Confirmed User Join Date: Oct 2001 Location: scottsdale Posts: 7,880	research the reason that you are getting them; are they from affiliate sales, does the customer info looks like it makes sense, is it all from one region or for one price point such as the first rebill of a free trial, or the highest price that you offer, was the same bin was used, etc... try to find out why you are getting them, there is a reason behind every chargeback also, do not forget that the 100 chargeback floor is for Visa chargebacks, so out of your approx. 15 chargebacks a month, maybe around 8-9 are Visa if you would like any suggestions on how to improve your cb rate, feel free to get hold of me __________________ If you need a good company for check writing services, then check out checkissuing, and for webhosting, check out Phoenix NAP

01-17-2004, 06:33 PM	#6
dodger21 Confirmed User Join Date: Jan 2003 Location: Los Angeles Posts: 2,680	If youre getting 2 chargebacks every 3 days on 30 sales a day you REALLY need to start looking into what the fuck youre doing wrong.

01-17-2004, 08:20 PM	#9
<IMX> Confirmed User Join Date: Jun 2002 Posts: 2,728	A high chargeback rate is whatever visa says. __________________ $$$ Check out NICHE PAY the leader of Micro Niche Sites! They offer $1 Trials! $$$ $$$ Check out 10 FREE TRIAL SALES equals 1 FREE LAP TOP ! $$$

01-17-2004, 11:35 PM	#11
brizzad holla Join Date: Jul 2003 Location: KFC Posts: 11,769	alright.. thanks for the comments/suggestions guys, ill do some research and change a few things