Access problem with IE - GoFuckYourself.com

BrutalMaster · 12-07-2003, 10:05 AM

Okay, this is a new one on me.

I have a member who can't access a site. When she clicks on the members link, instead of the password dialogue box, she just gets a 'page not found' white screen. I have checked her pw/id on a couple of machines, they work fine. So, I have to conclude, this is something on her end. She also told me she was trying to hit another site, where she is a member, and the same thing happened.

I'm not sure what OS she is using, her computer is a couple of years old, Gateway. I'm figuring probably ME, but maybe it is a very early XP-Home. She is using IE 6. She has no child protection software or anything like that.

I'm thinking there is some permission or something else that is preventing that dialogue box from coming up...anybody hear of anything like this before?

Brutal

SGS · 12-07-2003, 10:06 AM

The subscribers ISP's cache?

BrutalMaster · 12-07-2003, 10:08 AM

Why would that prevent the dialogue box from popping up. I could understand if it was not accepting the password, but the members link just goes directly to a "not found" page.

ukxtra · 12-07-2003, 10:16 AM

I dont know if this helps. I spoke to a tech at my ISP a while ago and he told me that there's a problem with IE6. After it's been on a machine for a while it starts to shut down certain ports making it impossible to access certain sites. Microsoft know about it but as usual have done shit about fixing it.

SGS · 12-07-2003, 10:18 AM

Quote:

Originally posted by BrutalMaster
Why would that prevent the dialogue box from popping up. I could understand if it was not accepting the password, but the members link just goes directly to a "not found" page.

Sorry, was having a brain fart... Its been a long day.

adonis · 12-07-2003, 10:20 AM

Are you using a subdomain for your members area? It may be a subdomain resolving problem.
If you're using /members ask her to enter /members/

lEricPl · 12-07-2003, 10:57 AM

Quote:

Originally posted by ukxtra
I dont know if this helps. I spoke to a tech at my ISP a while ago and he told me that there's a problem with IE6. After it's been on a machine for a while it starts to shut down certain ports making it impossible to access certain sites. Microsoft know about it but as usual have done shit about fixing it.

Your ISP gave you a line of BS.

JasonB · 12-07-2003, 11:11 AM

Is she getting a 401 or a 404?

If it's 401 & she's not getting prompted for the password, then it's definitely a cache issue. ..she prob thinks she emptied her cache, but she didnt wait long enough or something.
Have her empty them manually. or use disk cleanup to delete them.

BrutalMaster · 12-07-2003, 02:55 PM

Thanks guys, I'll see if any of this works and report back!

Brutal

Weppel · 12-07-2003, 03:26 PM

Be sure to keep us posted!

SGS · 12-12-2003, 06:25 AM

A "still interested to hear more" bump!

Helix · 12-12-2003, 06:48 AM

use a command line and type
ipconfig -flushdns

12-07-2003, 10:05 AM	#1
BrutalMaster Confirmed User Join Date: Oct 2002 Location: New England, US Posts: 256	Access problem with IE Okay, this is a new one on me. I have a member who can't access a site. When she clicks on the members link, instead of the password dialogue box, she just gets a 'page not found' white screen. I have checked her pw/id on a couple of machines, they work fine. So, I have to conclude, this is something on her end. She also told me she was trying to hit another site, where she is a member, and the same thing happened. I'm not sure what OS she is using, her computer is a couple of years old, Gateway. I'm figuring probably ME, but maybe it is a very early XP-Home. She is using IE 6. She has no child protection software or anything like that. I'm thinking there is some permission or something else that is preventing that dialogue box from coming up...anybody hear of anything like this before? Brutal __________________ "Don't worry, I won't bite...oh, wait a minute, I forgot, yes I will." www.brutalmaster.com

12-07-2003, 10:06 AM	#2
SGS Confirmed User Industry Role: Join Date: Dec 2002 Location: Mallorca - Nottingham Posts: 5,176	The subscribers ISP's cache? __________________ See sig...

12-07-2003, 10:08 AM	#3
BrutalMaster Confirmed User Join Date: Oct 2002 Location: New England, US Posts: 256	Why would that prevent the dialogue box from popping up. I could understand if it was not accepting the password, but the members link just goes directly to a "not found" page. __________________ "Don't worry, I won't bite...oh, wait a minute, I forgot, yes I will." www.brutalmaster.com

12-07-2003, 02:55 PM	#9
BrutalMaster Confirmed User Join Date: Oct 2002 Location: New England, US Posts: 256	Thanks guys, I'll see if any of this works and report back! Brutal __________________ "Don't worry, I won't bite...oh, wait a minute, I forgot, yes I will." www.brutalmaster.com

12-12-2003, 06:25 AM	#11
SGS Confirmed User Industry Role: Join Date: Dec 2002 Location: Mallorca - Nottingham Posts: 5,176	A "still interested to hear more" bump! __________________ See sig... Last edited by SGS; 12-12-2003 at 06:28 AM..

12-07-2003, 10:16 AM	#4
ukxtra Confirmed User Join Date: Jan 2003 Posts: 844	I dont know if this helps. I spoke to a tech at my ISP a while ago and he told me that there's a problem with IE6. After it's been on a machine for a while it starts to shut down certain ports making it impossible to access certain sites. Microsoft know about it but as usual have done shit about fixing it.

12-07-2003, 10:20 AM	#6
adonis Confirmed User Join Date: Oct 2002 Posts: 231	Are you using a subdomain for your members area? It may be a subdomain resolving problem. If you're using /members ask her to enter /members/

12-07-2003, 11:11 AM	#8
JasonB Confirmed User Industry Role: Join Date: Nov 2001 Posts: 1,183	Is she getting a 401 or a 404? If it's 401 & she's not getting prompted for the password, then it's definitely a cache issue. ..she prob thinks she emptied her cache, but she didnt wait long enough or something. Have her empty them manually. or use disk cleanup to delete them.

12-07-2003, 03:26 PM	#10
Weppel Confirmed User Join Date: Aug 2003 Location: Netherlands Posts: 2,190	Be sure to keep us posted!

12-12-2003, 06:48 AM	#12
Helix Confirmed User Join Date: Feb 2002 Location: Michigan Posts: 5,998	use a command line and type ipconfig -flushdns __________________ Free jscott !!! Free OneHungLo !!! Free Baddog !!!