Access problem with IE

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  • BrutalMaster
    Confirmed User
    • Oct 2002
    • 256

    #1

    Access problem with IE

    Okay, this is a new one on me.

    I have a member who can't access a site. When she clicks on the members link, instead of the password dialogue box, she just gets a 'page not found' white screen. I have checked her pw/id on a couple of machines, they work fine. So, I have to conclude, this is something on her end. She also told me she was trying to hit another site, where she is a member, and the same thing happened.

    I'm not sure what OS she is using, her computer is a couple of years old, Gateway. I'm figuring probably ME, but maybe it is a very early XP-Home. She is using IE 6. She has no child protection software or anything like that.

    I'm thinking there is some permission or something else that is preventing that dialogue box from coming up...anybody hear of anything like this before?

    Brutal
    "Don't worry, I won't bite...oh, wait a minute, I forgot, yes I will."

    www.brutalmaster.com
  • SGS
    Confirmed User
    • Dec 2002
    • 5176

    #2
    The subscribers ISP's cache?
    See sig...

    Comment

    • BrutalMaster
      Confirmed User
      • Oct 2002
      • 256

      #3
      Why would that prevent the dialogue box from popping up. I could understand if it was not accepting the password, but the members link just goes directly to a "not found" page.
      "Don't worry, I won't bite...oh, wait a minute, I forgot, yes I will."

      www.brutalmaster.com

      Comment

      • ukxtra
        Confirmed User
        • Jan 2003
        • 844

        #4
        I dont know if this helps. I spoke to a tech at my ISP a while ago and he told me that there's a problem with IE6. After it's been on a machine for a while it starts to shut down certain ports making it impossible to access certain sites. Microsoft know about it but as usual have done shit about fixing it.

        Comment

        • SGS
          Confirmed User
          • Dec 2002
          • 5176

          #5
          Originally posted by BrutalMaster
          Why would that prevent the dialogue box from popping up. I could understand if it was not accepting the password, but the members link just goes directly to a "not found" page.
          Sorry, was having a brain fart... Its been a long day.
          See sig...

          Comment

          • adonis
            Confirmed User
            • Oct 2002
            • 231

            #6
            Are you using a subdomain for your members area? It may be a subdomain resolving problem.
            If you're using /members ask her to enter /members/

            Comment

            • lEricPl
              Confirmed User
              • Dec 2002
              • 1062

              #7
              Originally posted by ukxtra
              I dont know if this helps. I spoke to a tech at my ISP a while ago and he told me that there's a problem with IE6. After it's been on a machine for a while it starts to shut down certain ports making it impossible to access certain sites. Microsoft know about it but as usual have done shit about fixing it.
              Your ISP gave you a line of BS.

              Comment

              • JasonB
                Confirmed User
                • Nov 2001
                • 1183

                #8
                Is she getting a 401 or a 404?

                If it's 401 & she's not getting prompted for the password, then it's definitely a cache issue. ..she prob thinks she emptied her cache, but she didnt wait long enough or something.
                Have her empty them manually. or use disk cleanup to delete them.

                Comment

                • BrutalMaster
                  Confirmed User
                  • Oct 2002
                  • 256

                  #9
                  Thanks guys, I'll see if any of this works and report back!

                  Brutal
                  "Don't worry, I won't bite...oh, wait a minute, I forgot, yes I will."

                  www.brutalmaster.com

                  Comment

                  • Weppel
                    Confirmed User
                    • Aug 2003
                    • 2190

                    #10
                    Be sure to keep us posted!

                    Comment

                    • SGS
                      Confirmed User
                      • Dec 2002
                      • 5176

                      #11
                      A "still interested to hear more" bump!
                      Last edited by SGS; 12-12-2003, 04:28 AM.
                      See sig...

                      Comment

                      • Helix
                        Confirmed User
                        • Feb 2002
                        • 6021

                        #12
                        use a command line and type
                        ipconfig -flushdns

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