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Old 11-19-2003, 08:14 PM   #1
ThunderBalls
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Good job Ibill

Its always irritated me how Ibill freely refunded peoples money without question. Seems their being a little more proactive with these assclowns. Here's an email I just received from Ibill:


Dear Webmaster;

I received a call from a representative of Wells Fargo credit card services
because one of your subscribers is claiming fraud. The customer is stating
they never joined your site in May of 2002 through current, although their
name, street address, email address, and their IP address traces back to
the ISP they used at the time of sign-up. All appearances are that the
cardholder and your subscriber are one-in-the-same.

What I need from you is the username and password information to access the account with your site. That, along with any other information could prove instrumental in defeating the fraud claim.

The subscriber information is as follows:

Subscription: ********
Email: ********
PIN: ********
Signup Date: 5/19/2002


Please let me know if you can assist with preventing the loss of your
revenues. Certainly let me know what else I can do to assist you in this
endeavor.
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Old 11-19-2003, 08:38 PM   #2
tony286
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Cool shit way to go ibill
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Old 11-19-2003, 08:44 PM   #3
tootie
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Wow, iBill does something productive for once? Cool
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Old 11-19-2003, 08:46 PM   #4
Cindyff
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About fucking time to!!!
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Old 11-19-2003, 08:46 PM   #5
Brad-Wishing
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Good to see. The industry is plagued with freely giving in to "fraud".

Good work!
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Old 11-19-2003, 09:08 PM   #6
seven
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Old 11-19-2003, 09:12 PM   #7
Ludedude
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No shit. Credit where credit is due...nice job iBill.
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Old 11-19-2003, 09:12 PM   #8
axelcat
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This is the 1st good thing ive heard about ibill
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Old 11-19-2003, 09:14 PM   #9
DerekT
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I wish other processors would follow their lead.
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Old 11-19-2003, 09:15 PM   #10
prostock
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just copy all his log in times and all that , then send hiim a ass hole letter back that you will make this go legal for tring to froud you . And ask what did his wife finly find out , and now you want to get out ,. Fuck these kind of people !
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Old 11-19-2003, 09:20 PM   #11
OzMan84
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Ibill pulled through once again
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Old 11-19-2003, 09:33 PM   #12
BRISK
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Old 11-19-2003, 09:38 PM   #13
cold_ice
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Is there a list of every one that charges back that can be accessed by pay site owners. That way they can stop it before it starts.
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Old 11-19-2003, 09:42 PM   #14
theking
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Quote:
Originally posted by ThunderBalls
Its always irritated me how Ibill freely refunded peoples money without question. Seems their being a little more proactive with these assclowns. Here's an email I just received from Ibill:


Dear Webmaster;

I received a call from a representative of Wells Fargo credit card services
because one of your subscribers is claiming fraud. The customer is stating
they never joined your site in May of 2002 through current, although their
name, street address, email address, and their IP address traces back to
the ISP they used at the time of sign-up. All appearances are that the
cardholder and your subscriber are one-in-the-same.

What I need from you is the username and password information to access the account with your site. That, along with any other information could prove instrumental in defeating the fraud claim.

The subscriber information is as follows:

Subscription: ********
Email: ********
PIN: ********
Signup Date: 5/19/2002


Please let me know if you can assist with preventing the loss of your
revenues. Certainly let me know what else I can do to assist you in this
endeavor.
How certain are you that the Email is from Ibill?
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Old 11-19-2003, 09:42 PM   #15
EZRhino
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IBill has always been good to me.
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Old 11-19-2003, 10:53 PM   #16
Shoplifter
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I've used Ibill for 5 years and tens of thousands of transactions and I have never seen anything like this. The guy must really be raising hell to get this sort of response out of them.
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Old 11-19-2003, 10:56 PM   #17
twistyneck
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He's asking for 18 months worth of refunds? I would sure hope that would set off some flags somewhere. Sounds like the fucker needs Christmas money.
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Old 11-19-2003, 11:09 PM   #18
Volantt
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Wow, sounds fishy to me, call Ibill and verify the e-mail they sent jsut to be sure. Never heard of a processor doing that before... But then again 18 months of refunds is a little fishy.

V
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Old 11-19-2003, 11:18 PM   #19
sinmaster
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Quote:
Originally posted by ThunderBalls

What I need from you is the username and password information to access the account with your site. That, along with any other information could prove instrumental in defeating the fraud claim.
Sounds like someone trying to scam you out of a pass for the site to me.
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Old 11-19-2003, 11:19 PM   #20
buddyjuf
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wow thats fantastic response!
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Old 11-19-2003, 11:34 PM   #21
Volantt
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Quote:
Originally posted by sinmaster


Sounds like someone trying to scam you out of a pass for the site to me.
Aye, that is what I thought after reading the email also.

V
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Old 11-19-2003, 11:39 PM   #22
Sosa
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good deal
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Old 11-19-2003, 11:39 PM   #23
Zer0
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Yeah I don't think that your rep, or even the fraud dept would refer to you as "Webmaster" unless that's your name :P, most of the emails I've had from them, they have always been personalised.

Though, if this is the way that iBill is now doing things, it's good that they are actually doing something good for us.
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Old 11-19-2003, 11:52 PM   #24
Centurion
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Ibill's still around?
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Old 11-20-2003, 12:38 AM   #25
Volantt
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Quote:
Originally posted by Centurion
Ibill's still around?
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Old 11-20-2003, 04:52 AM   #26
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Old 11-20-2003, 05:02 AM   #27
johnbosh
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thats nice :d
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Old 11-20-2003, 06:08 AM   #28
Theo
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Check if the email comes from the ibill server.

Did you have such subscriber?
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Old 11-20-2003, 06:13 AM   #29
Theo
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Quote:
Originally posted by Shoplifter
I've used Ibill for 5 years and tens of thousands of transactions and I have never seen anything like this. The guy must really be raising hell to get this sort of response out of them.

if it's a valid email hell yes. He must be something like Bin Laden of chargebacks.
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Old 11-20-2003, 06:19 AM   #30
Adultnet
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nice ibill started to provide service good service
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Old 11-20-2003, 07:04 AM   #31
tranza
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Quote:
Originally posted by theking


How certain are you that the Email is from Ibill?
That's what I was thinking.....
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Old 11-20-2003, 09:38 AM   #32
doober
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if this is really Ibill emailing you, then my hats off to them...
about time they do something right

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Old 11-20-2003, 10:55 AM   #33
oldnewbie
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If this really did come from Ibill, then
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Old 11-20-2003, 12:02 PM   #34
ThunderBalls
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Quote:
Originally posted by Soul_Rebel
Check if the email comes from the ibill server.

Did you have such subscriber?

Yes it was definitely from Ibill and yes I did have the subscriber in question.


Received: from iblmx01.IBILL.COM (external.ibill.com [208.62.228.15])
by ********* (8.12.8/8.12.8) with ESMTP id hAJMbpd8017085; Wed, 19 Nov 2003 15:37:52 -0700
Received: from MAIL03.ibill.com by iblmx01.IBILL.COM
(Content Technologies SMTPRS 4.3.6) with ESMTP id
<[email protected]> for <[email protected]>;
Wed, 19 Nov 2003 17:24:51 -0500
Received: from mail01.ibill.com ([10.148.100.40]) by MAIL03.ibill.com with
SMTP (Microsoft Exchange Internet Mail Service Version 5.5.2653.13) id
XHGDV8SK; Wed, 19 Nov 2003 17:24:24 -0500
Received: by mail01.ibill.com with Internet Mail Service (5.5.2653.19) id
<XHANSSNF>; Wed, 19 Nov 2003 17:24:46 -0500
Message-ID: <[email protected] bill.com>
From: [email protected]
To: ********
Subject: Access
Date: Wed, 19 Nov 2003 17:24:46 -0500
MIME-Version: 1.0
X-Mailer: Internet Mail Service (5.5.2653.19)
Content-Type: text/plain; charset="iso-8859-1"
X-Spam-Status: No, hits=1.0 required=6.0
tests=NO_REAL_NAME
version=2.53
X-Spam-Level: *
X-Spam-Checker-Version: SpamAssassin 2.53 (1.174.2.15-2003-03-30-exp)
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